Senior Project Manager & Digital Transformation Lead – Customer Experience & Operations Excellence, Remote (USA) – Championing Health & Human Services Innovation at brighthush

Welcome to brighthush – Where Data Meets Compassion

At brighthush, we are on a relentless mission to reimagine the future of health and human services. By harnessing the power of data, artificial intelligence, and patient‑centric design, we empower a diverse ecosystem of patients, providers, payers, and policymakers to deliver care that is not only efficient but also deeply humane and equitable. Our remote‑first culture, coupled with a global footprint, allows us to blend cutting‑edge technology with a steadfast commitment to improving outcomes across the entire care continuum.

Why This Role is a Game‑Changer

The Senior Project Manager & Digital Transformation Lead is the linchpin that turns bold digital strategies into measurable, high‑impact results. In this role, you will shape how our clients experience technology, ensuring every project not only meets its objectives but also elevates the quality of care and operational efficiency across the industry. Your leadership will drive the adoption of best‑in‑class practices, foster cross‑functional collaboration, and ultimately influence the future of health and human services.

Key Responsibilities – A Deep Dive

• Lead High‑Impact Project Teams: Direct one or more large, cross‑functional teams, translating complex technology programs into clear, actionable tasks that drive progress and deliver value.
• Strategic Planning & Execution: Own the full project lifecycle—from scope definition and resource allocation to schedule development, budget control, and risk mitigation—ensuring on‑time, on‑budget delivery.
• Stakeholder Communication: Serve as the primary conduit between clients, executive leadership, and project staff. Provide clear, data‑driven status updates, performance metrics, and actionable insights.
• Risk & Issue Management: Proactively identify, assess, and resolve risks and issues. Escalate critical matters promptly and implement effective mitigation strategies.
• Financial Stewardship: Develop, monitor, and report on project budgets, ensuring financial discipline and alignment with business objectives.
• Proposal & SOW Development: Collaborate with business development teams to craft compelling Statements of Work (SOWs) and proposals that win new business and support brighthush’s growth.
• Mentorship & Leadership: Coach and mentor junior project managers and team members, fostering a culture of continuous improvement and professional growth.
• Process Improvement: Identify opportunities to refine project management processes, tools, and best practices, driving efficiency and quality across all projects.
• Customer Experience Advocacy: Champion the voice of the customer throughout the project lifecycle, ensuring that solutions are intuitive, accessible, and aligned with user needs.
• Change Management: Lead change initiatives that support adoption of new technologies and processes, ensuring smooth transitions for clients and internal stakeholders.

Essential Qualifications – What We Expect

• Minimum of 5 years’ experience managing complex, technology‑driven projects or programs through the full project management lifecycle.
• Proven expertise in project management methodologies such as PMP, Agile, or equivalent frameworks.
• Strong background in budget development, financial control, and project accounting.
• Demonstrated ability to translate high‑level program goals into clear, actionable project scopes and milestones.
• Excellent leadership skills, with a track record of guiding, coaching, and motivating both direct and indirect teams.
• Exceptional executive‑level presentation and communication skills, capable of influencing stakeholders at all levels.
• Experience working with Medicaid or Medicare programs (minimum 3 years) is highly desirable.
• Proficiency with project management software (e.g., MS Project, JIRA, Asana, Smartsheet).

Preferred Qualifications – The Extra Edge

• Advanced certifications such as PMP, Prince2, or Agile Certified Practitioner (ACP).
• Experience in the public sector or with large, regulated health‑care organizations.
• Background in customer experience strategy and design thinking.
• Knowledge of data analytics and reporting tools used in health‑care operations.
• Previous experience in proposal development and business development for technology services.

Core Skills & Competencies – What Makes You Thrive

• Project Leadership: Ability to inspire teams, set clear expectations, and drive results.
• Strategic Thinking: Translate business objectives into actionable project plans.
• Risk Management: Identify, assess, and mitigate risks proactively.
• Financial Acumen: Manage budgets, forecasts, and cost controls.
• Stakeholder Management: Build strong relationships with clients, executives, and cross‑functional partners.
• Communication: Articulate complex ideas clearly to diverse audiences.
• Adaptability: Thrive in a dynamic, fast‑moving environment.
• Continuous Improvement: Drive process enhancements and adopt new tools and methodologies.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your professional journey is as important as the projects you manage. As a Senior Project Manager, you will have access to a wealth of development resources designed to accelerate your career trajectory:

• Leadership development programs that sharpen strategic, financial, and people‑management skills.
• Technical academies covering emerging technologies in health‑care IT, data analytics, and AI.
• Mentorship from senior leaders who have built successful careers in the health‑tech space.
• Opportunities to transition into PMO leadership, program management, or product management roles.
• Cross‑functional projects that broaden your exposure to sales, engineering, and customer success.
• Access to industry conferences, webinars, and thought‑leadership events.

Work Environment & Culture – Where Innovation Lives

brighthush champions a culture of inclusion, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and cross‑team syncs.
• Access to a robust digital collaboration suite (Slack, Teams, Confluence).
• Regular virtual town halls featuring leadership updates and industry insights.
• Community engagement initiatives, including volunteer days and wellness challenges.
• Flexible scheduling that respects work‑life balance and personal well‑being.

Compensation & Benefits – We Value Your Contribution

• Competitive Salary: Market‑aligned base pay with performance‑based bonuses.
• Generous Vacation Policy: Unlimited paid time off (subject to business needs) and a flexible holiday schedule.
• 401(k) with Employer Match: Secure your future with a strong retirement plan.
• Comprehensive Health Coverage: Medical, dental, vision, and mental health benefits for you and your family.
• Educational Assistance: Tuition reimbursement and access to online learning platforms.
• Home Office Stipend: Up to $1,500 annually to set up a productive remote workspace.
• Wellness Programs: Gym membership discounts, mindfulness sessions, and health coaching.
• Employee Recognition: Quarterly awards for outstanding performance and innovation.

H1B Sponsorship – We Welcome Global Talent

brighthush has a strong track record of sponsoring H1B visas, supporting international talent in contributing to our mission. While we cannot guarantee sponsorship for every role, we encourage qualified candidates worldwide to apply and discuss potential pathways during the interview process.

Why Join brighthush? – The Impact You’ll Make

Working at brighthush means being part of a forward‑thinking organization that is reshaping the health‑care landscape. You will:

• Drive tangible improvements in patient care and operational efficiency.
• Collaborate with top‑tier clients and industry leaders.
• Leverage cutting‑edge technology to solve complex challenges.
• Grow your career in a supportive, learning‑oriented environment.
• Make a lasting impact on communities across the United States.

Ready to Make a Difference? – Apply Today

If you are a strategic, results‑oriented project manager with a passion for customer experience and a desire to work in a dynamic, mission‑driven environment, we invite you to apply. Join brighthush and help us transform the future of health and human services—one project at a time.