Senior Quality Assurance Specialist – Customer Value Expert & Continuous Improvement Lead – Remote (Brazil) – Join brighthush

About brighthush

brighthush is not just a name in the food and agriculture sector – it is a global movement dedicated to nourishing the world in a safe, responsible, and sustainable way. With a vibrant workforce of more than 155,000 passionate professionals spread across continents, brighthush is at the forefront of innovation, integrity, and inclusivity. Our mission is simple yet powerful: connect farmers, producers, and industry partners through cutting‑edge solutions that elevate product quality, safety, and regulatory compliance. By doing so, we help create a healthier planet and a more resilient food system for generations to come.

Why Join brighthush?

At brighthush, every employee is a vital part of our success story. We cultivate an environment where diversity thrives, ideas flourish, and careers accelerate. Whether you are a seasoned quality professional or just starting out, you’ll find:

• High‑impact projects that shape the future of food safety and sustainability.
• A culture of continuous learning with access to industry‑leading training, certifications, and mentorship.
• Flexible remote work arrangements that support work‑life balance and personal growth.
• A comprehensive benefits package that includes health coverage, retirement plans, wellness programs, and generous paid time off.
• A global network of colleagues who share your passion for quality and sustainability.

Position Overview

As a Senior Quality Assurance Specialist – Customer Value Expert & Continuous Improvement Lead, you will serve as the bridge between our customers and our internal teams, ensuring that every product meets the highest standards of safety, quality, and regulatory compliance. Your expertise will help us maintain trust with producers, distributors, and end‑users while driving continuous improvement across our manufacturing and supply‑chain operations.

Key Responsibilities

• Customer Quality Support: Respond to quality inquiries from internal and external stakeholders, providing expert guidance on product specifications, safety protocols, and regulatory requirements.
• Cross‑Functional Collaboration: Partner with Sales, Logistics, Customer Service, and Production teams to resolve quality issues, implement corrective actions, and prevent recurrence.
• Process Improvement: Identify opportunities to streamline, standardize, and automate quality processes, leveraging data analytics and best practices to enhance customer experience.
• Documentation & Compliance: Maintain accurate records, prepare reports, and ensure all documentation aligns with FSSC 22000, ISO 22000, and local regulatory standards.
• Root Cause Analysis: Conduct investigations into product deviations, root cause analyses, and implement effective corrective and preventive actions (CAPA).
• Training & Knowledge Transfer: Develop and deliver training materials on quality tools, safety procedures, and regulatory updates to internal teams.
• Continuous Learning: Stay current with industry trends, emerging technologies, and regulatory changes that impact food safety and quality.
• Other Duties: Perform any additional tasks as assigned to support the quality function and overall business objectives.

Essential Qualifications

• Bachelor’s degree in Food Engineering, Chemistry, or a related field.
• Strong knowledge of food manufacturing processes and quality management systems.
• Hands‑on experience with quality tools such as FSSC 22000, ISO 22000, HACCP, and CAPA frameworks.
• Proficiency in data analysis and reporting tools (e.g., Excel, PowerBI).
• Excellent problem‑solving skills and a proactive mindset.
• Fluent in Portuguese; proficiency in English is required; Spanish is a plus.
• Strong communication skills, both written and verbal, with the ability to influence cross‑functional teams.

Preferred Qualifications

• Experience in customer‑facing roles within the food industry.
• Project management experience, including the use of Agile or Six Sigma methodologies.
• Advanced knowledge of PowerBI or other business intelligence platforms.
• Experience with regulatory audits and external certification processes.
• Knowledge of sustainability initiatives and circular economy practices in food production.

Skills & Competencies

• Analytical Thinking – Ability to dissect complex quality issues and develop actionable solutions.
• Collaboration – Comfortable working with diverse teams across geography and function.
• Adaptability – Thrive in a fast‑moving environment with evolving priorities.
• Customer‑Centric Mindset – Focus on delivering value and exceeding expectations.
• Attention to Detail – Ensure accuracy in documentation, data entry, and compliance activities.
• Leadership – Mentor junior staff and lead cross‑functional initiatives.

Career Growth & Development

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Quality Assurance Specialist, you will:

• Progress to a Quality Manager or Director role, overseeing larger teams and strategic initiatives.
• Lead global quality projects that influence product development and supply‑chain optimization.
• Earn industry certifications such as FSSC 22000 Lead Auditor, ISO 22000 Lead Auditor, or Six Sigma Black Belt.
• Participate in international assignments and cross‑border collaborations.
• Access a robust learning platform with courses, workshops, and mentorship programs.

Work Environment & Culture

brighthush champions a culture of inclusion, respect, and continuous improvement. Our remote work model empowers you to balance professional growth with personal commitments. You will be part of a global community that values transparency, accountability, and innovation. We celebrate diversity and are committed to creating a workplace where everyone feels heard and valued.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and parental leave.
• Wellness initiatives such as gym memberships, mental health support, and flexible work hours.
• Employee stock purchase plan and equity options for eligible roles.

How to Apply

If you are passionate about food safety, quality, and customer value, and you thrive in a dynamic, remote environment, we encourage you to apply. Join brighthush and help shape the future of sustainable food production.

Ready to take the next step? Submit your application through our careers portal and become part of a team that is redefining the food industry.

Contact & Application Process

To apply, click the link below or visit our careers page. If you have any questions, feel free to reach out to our recruiting team at [email protected].