Senior Regional Customer Success Manager – LATAM Enterprise Portfolio Leadership & Growth

About brighthush

brighthush is a global leader in cloud‑native SaaS solutions that empower enterprises to accelerate digital transformation. With a presence in over 30 countries and a portfolio of award‑winning products, we help our customers unlock value, streamline operations, and drive sustainable growth. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. If you thrive in a fast‑paced, data‑driven environment and want to make a tangible impact on the world’s most ambitious organizations, brighthush is the place for you.

Role Overview

As the Senior Regional Customer Success Manager for LATAM, you will lead a high‑performing team of Customer Success Managers (CSMs) who serve a portfolio of enterprise customers. Your strategic vision, data‑driven insights, and cross‑functional partnership will ensure that every customer journey is seamless, value‑rich, and aligned with brighthush’s revenue and growth objectives. You will be the voice of the customer within the organization, championing their success while driving operational excellence across the region.

Key Responsibilities

• Team Leadership & Development: Build, coach, and inspire a diverse team of CSMs, fostering a culture of accountability, continuous learning, and high performance. Conduct regular one‑on‑ones, performance reviews, and skill‑gap analyses to ensure each team member reaches their full potential.
• Strategic Partnership with Sales: Collaborate closely with Regional Vice Presidents (RVPs) and Sales leadership to define and execute a region‑specific strategy that aligns customer success goals with revenue targets. Translate sales pipeline insights into proactive success plans.
• Goal Setting & Metrics: Establish clear objectives, success metrics, and execution plans for the team. Own the quarterly OKRs, track progress, and adjust tactics to maintain consistent performance across all accounts.
• Customer Journey Optimization: Keep the customer journey at the center of every decision. Identify friction points, propose enhancements, and implement best practices that improve adoption, renewal rates, and upsell opportunities.
• Risk Mitigation & Scalability: Work cross‑functionally with Product, Engineering, and Support to proactively identify and remove blockers at scale. Develop risk‑management frameworks that reduce churn and protect high‑value accounts.
• Stakeholder Influence: Navigate complex, sensitive situations with diplomacy. Build strong relationships with executive stakeholders, ensuring alignment and buy‑in across teams.
• Data‑Driven Decision Making: Leverage analytics to inform strategy, forecast outcomes, and present actionable insights to CS leadership. Own monthly business reviews, highlighting performance, risks, and growth opportunities.
• Resource Allocation: Allocate accounts and resources effectively to ensure balanced coverage and maximize impact. Optimize team capacity and workload distribution.
• Talent Acquisition & Mentorship: Recruit top talent, mentor emerging leaders, and create a pipeline of future CS leaders. Champion a culture of growth, curiosity, and high performance.
• Executive Engagement & Value Realization: Coach CSMs on executive engagement, value realization, and lifecycle management. Ensure customers see measurable ROI from brighthush solutions.

Essential Qualifications

• 12+ years of progressive experience in customer‑facing roles within SaaS or enterprise technology environments.
• Proven track record of building, scaling, and leading high‑performing Customer Success teams.
• Strong people‑leadership skills with a history of coaching and developing talent at multiple levels.
• Demonstrated success partnering with Sales leadership to manage and grow a region or territory.
• Experience working with large enterprise customers in a SaaS/PaaS model.
• Business acumen and a data‑driven approach to decision‑making and forecasting.
• Excellent communication and executive presence, both written and verbal.
• Ability to influence cross‑functional stakeholders and drive alignment across teams.
• Experience with customer adoption, digital transformation, and change management initiatives.
• Highly organized, adaptable, and resourceful in a fast‑paced environment.
• Intellectual curiosity and a continuous improvement mindset.
• Comfortable working across geographies and cultures.
• A sense of humor and a collaborative spirit.

Preferred Qualifications

• Prior experience in a LATAM market or similar multi‑country region.
• Knowledge of local regulatory and compliance frameworks affecting enterprise customers.
• Fluency in Spanish and English (additional languages a plus).
• Experience with advanced analytics tools (e.g., Tableau, Power BI) and CRM platforms (e.g., Salesforce).
• Background in change management or organizational development.

Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable plans.
• Leadership & Coaching: Inspiring team members to exceed expectations.
• Data Literacy: Proficiency in interpreting dashboards, metrics, and predictive models.
• Customer Advocacy: Championing the voice of the customer across the organization.
• Cross‑Functional Collaboration: Building partnerships with Sales, Product, Engineering, and Support.
• Change Management: Leading initiatives that drive adoption and transformation.
• Communication: Clear, concise, and persuasive communication at all levels.
• Resilience & Adaptability: Thriving in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product portfolio. As a Senior Regional Customer Success Manager, you will:

• Progress to Director or VP of Customer Success roles, overseeing multiple regions.
• Participate in leadership development programs, including mentorship from senior executives.
• Gain exposure to global strategy, product road‑mapping, and enterprise sales initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Access a robust learning platform with courses on leadership, data analytics, and cloud technologies.

Work Environment & Company Culture

brighthush is committed to fostering an inclusive, collaborative, and innovative workplace. Our culture is defined by:

• Diversity & Inclusion: A global collective of world‑class talent from every background.
• Employee Well‑Being: Flexible work arrangements, mental health resources, and wellness programs.
• Innovation Hub: Regular hackathons, idea labs, and cross‑team knowledge sharing.
• Community Impact: Volunteer days, sustainability initiatives, and social responsibility projects.
• Recognition & Rewards: Transparent performance metrics, peer recognition, and competitive compensation.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a comprehensive package that includes:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses and equity options.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Continuous learning stipend and access to industry certifications.
• Wellness programs, including gym memberships and mental health support.
• Relocation assistance for qualified candidates.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that is reshaping how enterprises harness the power of cloud technology. You’ll work alongside passionate, high‑performing professionals who are eager to learn, innovate, and deliver exceptional value to customers worldwide. If you’re ready to lead, inspire, and drive measurable impact, we want to hear from you.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal or reach out directly to our recruiting team. We look forward to exploring how your expertise can help us elevate customer success across LATAM and beyond.