Senior Remote Account Development Representative – Customer Success & Revenue Growth Specialist Focused on Upsell & Cross‑Sell Success at brighthush

Introduction: Join brighthush, the Future‑Forward Partner for Customer Success

brighthush is not just a company; it’s a movement that redefines how businesses nurture and grow their customer relationships. Since 1988, we have evolved from a boutique sales consultancy into a global powerhouse that delivers inside sales, account management, and inbound support solutions to Fortune 500s, SMBs, and everything in between. Our mission is clear: empower organizations to turn every customer interaction into a lasting partnership that fuels revenue and drives innovation.

With a distributed workforce of over 1,000 professionals across the United States, brighthush blends deep industry expertise with cutting‑edge technology—think Salesforce, Microsoft Copilot, and AI‑driven outreach platforms. We thrive on curiosity, collaboration, and continuous learning, creating an environment where fresh ideas shape the future of sales technology. Whether you’re a seasoned sales veteran or a recent graduate with a passion for customer success, brighthush offers a dynamic, inclusive, and growth‑oriented workplace.

Why brighthush is the Ideal Place to Accelerate Your Career

At brighthush, we believe that success is a shared journey. Our remote‑first culture gives you the freedom to work from anywhere in the United States while ensuring you never feel isolated. We pair autonomy with robust support, offering:

• Competitive Base Pay: $22 per hour, paid bi‑weekly.
• Performance‑Based Bonuses: Quarterly rewards tied to revenue targets and customer satisfaction metrics.
• Full‑Time Remote Work: Flexible scheduling that fits your lifestyle.
• Industry‑Leading Tools: Access to Salesforce, Microsoft Copilot, and AI‑driven outreach platforms.
• Continuous Learning: Monthly workshops, an internal learning portal, and mentorship from senior leaders.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, including telehealth services.
• Paid Time Off: Generous PTO policy with sick leave, vacation, and personal days.
• Community & Culture: Annual retreats, team‑building events, and volunteer opportunities.

Role Overview: Catalyst for Revenue Growth and Customer Advocacy

As a Remote Account Development Representative at brighthush, you will be the driving force behind transforming existing customer relationships into new revenue streams. You’ll own a portfolio of accounts, engage in strategic outreach, and collaborate closely with sales, support, and product teams to uncover upsell, cross‑sell, and renewal opportunities. Your impact will be measured by the growth you generate for our clients and the value you add to their journey with brighthush.

Key Responsibilities

• Account Management: Own a defined territory of existing customers, maintaining a deep understanding of their business objectives, challenges, and product usage.
• Strategic Outreach: Design and execute personalized outreach campaigns using email, LinkedIn, and phone to uncover new opportunities and nurture relationships.
• Revenue Growth: Identify upsell, cross‑sell, and renewal opportunities, collaborating with the sales team to close deals that increase account value.
• Data‑Driven Insights: Leverage Salesforce and other analytics tools to track engagement, forecast revenue, and report on key metrics.
• Collaboration: Work hand‑in‑hand with Customer Success, Marketing, and Product teams to align messaging and deliver a seamless customer experience.
• Continuous Learning: Stay current on industry trends, product updates, and competitive landscape to provide informed recommendations to clients.
• Process Improvement: Contribute to the refinement of outreach scripts, playbooks, and best‑practice guidelines that elevate team performance.
• Customer Advocacy: Champion the voice of the customer within brighthush, ensuring that feedback informs product roadmap and service enhancements.
• Reporting & Forecasting: Produce weekly and monthly reports on account health, pipeline status, and revenue projections for senior leadership.

Essential Qualifications

• Minimum 1 year of B2B sales or account management experience, preferably in a SaaS or technology environment.
• Proven track record of managing a portfolio of accounts and driving revenue growth.
• Strong communication skills, both written and verbal, with the ability to articulate complex solutions to diverse stakeholders.
• Comfortable navigating multiple systems, including Salesforce, Microsoft Copilot, and online product catalogs.
• Self‑motivated, results‑oriented, and able to thrive in a remote, high‑performance culture.
• Located in the United States (no specific state requirement beyond U.S. residency).
• High level of digital literacy and proficiency with CRM and outreach automation tools.

Preferred Qualifications

• Experience with AI‑driven outreach tools and data‑centric sales methodologies.
• Background in customer success or support roles, with a deep understanding of the customer lifecycle.
• Knowledge of the technology consulting industry and familiarity with the challenges faced by mid‑market enterprises.
• Advanced proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting.
• Prior experience working in a remote or distributed team environment.
• Certifications in sales methodologies (e.g., SPIN Selling, Challenger Sales) or customer success frameworks.

Skills & Competencies

• Relationship Building: Ability to establish trust and rapport quickly with C‑level executives and decision makers.
• Strategic Thinking: Capacity to see the big picture and align account strategies with broader business goals.
• Analytical Acumen: Strong data interpretation skills to identify trends, forecast revenue, and make evidence‑based decisions.
• Adaptability: Comfortable pivoting between multiple accounts, priorities, and tools in a fast‑moving environment.
• Collaboration: Team player who values cross‑functional input and fosters a culture of shared success.
• Time Management: Excellent organizational skills to manage a high volume of outreach while maintaining quality.
• Resilience: Ability to handle rejection gracefully and maintain motivation in a results‑driven setting.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As an Account Development Representative, you will have clear pathways to advance into senior account management, sales leadership, or product strategy roles. We invest heavily in professional development through:

• Monthly skill‑building workshops covering advanced sales techniques, negotiation, and data analytics.
• Access to an internal learning portal with courses on AI, cloud technologies, and customer success frameworks.
• Mentorship programs pairing you with senior leaders who provide guidance, feedback, and career coaching.
• Annual performance reviews that identify growth opportunities and align your goals with the company’s strategic objectives.
• Opportunities to lead cross‑functional projects, giving you exposure to product development, marketing, and engineering.
• Support for external certifications and industry conferences to broaden your expertise and network.

Work Environment & Culture

brighthush’s culture is built on transparency, innovation, and a genuine commitment to employee well‑being. Key highlights include:

• Fully remote work model with optional co‑working spaces in major U.S. cities.
• Weekly “virtual coffee” sessions that bring together teams across departments.
• Inclusive hiring practices that celebrate diversity of thought, background, and experience.
• Recognition programs that celebrate both individual and team achievements.
• Community outreach initiatives that encourage employees to give back through volunteerism and philanthropy.
• Regular hackathons and innovation challenges that allow team members to experiment with new ideas.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and support your lifestyle:

• Base Pay: $22 per hour, paid bi‑weekly.
• Bonuses: Quarterly performance bonuses tied to revenue targets and customer satisfaction metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
• Paid Time Off: Generous PTO policy, including sick leave, vacation, and personal days.
• Retirement Plan: 401(k) with company match to help you plan for the future.
• Professional Development: Annual stipend for conferences, certifications, and continuing education.
• Technology Allowance: Home office stipend to ensure you have the tools you need to succeed.
• Well‑being Resources: Access to mental health support, wellness apps, and employee assistance programs.

Ready to Make an Impact?

If you’re a driven, customer‑centric professional who thrives in a remote, high‑energy environment, brighthush invites you to join our team as a Remote Account Development Representative. This role offers the chance to shape the future of customer success, grow your career, and earn a rewarding compensation package—all while working from the comfort of your own home.

Take the next step in your career. Apply today and help us turn existing customers into lasting partners.