Senior Remote Account Manager & Customer Success Specialist – LATAM Market Expansion, Client Retention & Upselling Excellence – Strategic Growth & Relationship Management – brighthush

About brighthush

brighthush is a pioneering talent‑matching platform that connects highly skilled bilingual professionals from Latin America with the world’s most forward‑thinking companies. Our mission is simple: bridge talent and opportunity so that both clients and candidates can thrive. With a culture built on Action, Care, Outstanding, Dependable, and Energy, we empower our people to deliver exceptional value while fostering a collaborative, inclusive, and growth‑oriented environment. Certified as a Great Place to Work for 2025–2026, brighthush proves that the best results come from the best people.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll join a high‑velocity, remote‑first organization that thrives on innovation, data‑driven decision making, and a relentless focus on client success. Our teams span multiple time zones, allowing you to work flexibly while building deep relationships with clients across the Americas. We invest in continuous learning, provide competitive compensation, and celebrate achievements through regular events and recognition programs. If you’re passionate about shaping the future of talent matching and want to make a tangible impact, brighthush is the place for you.

Role Overview

We are seeking an experienced Remote Account Manager & Customer Success Specialist to become the trusted partner for our LATAM client portfolio. In this role, you will own the end‑to‑end client experience, ensuring satisfaction, driving upsell opportunities, and contributing to the sustainable growth of our business. Your strategic mindset, analytical rigor, and passion for building relationships will be key to your success.

What You’ll Do Every Day

• Own a Portfolio of LATAM Accounts – Manage a curated set of high‑value clients, cultivating strong, long‑term relationships that drive retention and expansion.
• Proactive Engagement & Health Checks – Conduct regular check‑ins, performance reviews, and risk assessments to keep clients satisfied and aligned with their goals.
• Drive Upsell & Expansion – Identify and close upsell opportunities, achieving monthly placement targets and contributing to revenue growth.
• Coordinate Talent Placement – Partner with recruitment, HR, and operations to ensure seamless placement of talent, matching skill sets, availability, and client needs.
• Data & Reporting – Maintain accurate records in CRM, cloud productivity suite, and internal dashboards; generate insights to inform strategy and forecast.
• Resolve Escalations – Serve as the primary point of contact for client escalations, coordinating cross‑functional solutions and ensuring timely resolution.
• Advocate & Gather Feedback – Collect testimonials, referrals, and success stories to strengthen client advocacy and support marketing initiatives.
• Collaborate Across Functions – Work closely with Recruitment, HR, Trial, and Management teams to share insights, source candidates, and refine service delivery.
• Process & Training Support – Contribute to the development of training materials, documentation, and process adherence to maintain consistent service standards.
• Lead Special Projects – Own or contribute to ad‑hoc initiatives that align with departmental and company objectives.

Key Success Metrics

• Client Retention Rate – Maintain a minimum of 90% retention across the portfolio.
• Upsell Revenue – Achieve at least 20% of monthly revenue from upsell activities.
• Placement Success Rate – Ensure a placement success rate of 95% or higher.
• Client Satisfaction Score – Target a CSAT score of 4.5/5 or above.
• Response Time – Resolve escalations within 48 hours on average.

Essential Qualifications

• Fluent in English (C1/C2) and Spanish – bilingual communication is essential.
• 1–3 years of proven experience in B2B account management, customer success, or client services.
• Track record of managing multiple client accounts, conducting structured follow‑ups, and tracking account health.
• Strong problem‑solving skills with a history of resolving client complaints and managing escalations.
• Proficiency with CRM platforms, cloud productivity suite, email/calendar management, and reporting tools.
• Experience in staffing, recruitment, outsourcing, BPO, or remote‑workforce services is highly desirable.
• Excellent communication, analytical, and interpersonal skills.
• Reliable home office setup with stable internet and backup connectivity.

Preferred Qualifications

• Background in Latin American markets and understanding of regional business dynamics.
• Experience with data‑driven account planning and performance metrics.
• Knowledge of talent‑matching platforms or SaaS solutions.
• Previous experience in a remote‑first organization with distributed teams.
• Certification in Customer Success Management (CSM) or related fields.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day client interactions.
• Relationship Building – Proven skill in establishing trust and rapport with stakeholders at all levels.
• Data Analysis – Comfortable interpreting metrics to drive decisions and forecast outcomes.
• Project Management – Strong organizational skills to juggle multiple accounts and deadlines.
• Adaptability – Thrive in a fast‑moving, evolving environment with shifting priorities.
• Collaboration – Work effectively across cross‑functional teams to deliver seamless client experiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As you master client management, you’ll have the chance to move into senior account leadership, client strategy, or even product‑based roles. We provide:

• Regular mentorship from senior leaders.
• Access to industry conferences, webinars, and training courses.
• Internal mobility programs that allow you to explore new functions.
• Clear performance metrics tied to career advancement.

Work Environment & Company Culture

brighthush operates on a fully remote model, giving you the flexibility to work from anywhere in LATAM. Our culture is built on:

• Transparency – Open communication channels and shared goals.
• Inclusivity – A diverse workforce that celebrates different perspectives.
• Continuous Improvement – Regular feedback loops and process optimization.
• Well‑being – Gym and wellness allowances, unlimited online fitness classes, and mental health resources.
• Celebration – Company events, holiday celebrations, and recognition programs.

Compensation & Benefits

We offer a competitive compensation package that rewards performance and dedication:

• Base hourly rate equivalent to approximately USD $1,044 per month (based on a 40‑hour work week).
• Uncapped upsell commissions that allow you to directly influence your earnings.
• Paid time off and performance bonuses.
• Monthly medical insurance stipend after meeting eligibility criteria.
• Birthday and work‑anniversary bonuses.
• Gym and wellness allowance.
• Unlimited online fitness classes.
• Company events and holiday celebrations.

How to Apply

Ready to take the next step in your career and help shape the future of talent matching in LATAM? Submit your application through our careers portal and join a team that values Action, Care, Outstanding, Dependable, and Energy. We look forward to discovering how your expertise can elevate our clients and our organization.