Senior Remote Automotive Customer Service Agent – Dealer Support Specialist – Ohio – Champion Customer Experience, Order Management, Warranty Excellence, Process Improvement & Data‑Driven Support at brighthush

Welcome to brighthush – Pioneering the Future of Automotive Service

At brighthush, we’re redefining how automotive dealerships connect with customers and streamline their operations. By marrying advanced technology with a relentless focus on service excellence, we empower partners across the United States to manage orders, track shipments, and resolve warranty claims with unprecedented speed and accuracy. Our AI‑driven analytics give dealerships the insights they need to reduce friction, boost satisfaction, and unlock new revenue streams. If you’re passionate about customer experience and eager to make a tangible impact in the automotive industry, brighthush is the place for you.

Why This Role is a Game‑Changer

As a Senior Remote Automotive Customer Service Agent – Dealer Support Specialist, you’ll be the frontline advocate for our dealership partners. Your expertise will ensure that every order, shipment, and warranty claim is handled with speed, precision, and empathy. Working from your home office in Ohio, you’ll collaborate with a global team of specialists, contributing to a culture that values continuous improvement, data‑driven decision making, and a passion for customer delight.

Key Responsibilities – Your Day‑to‑Day Impact

• Customer Interaction & Relationship Building: Engage with dealership partners through phone, live chat, email, and other digital channels. Listen actively, validate concerns, and provide clear, actionable solutions.
• Order Management & Logistics Coordination: Verify order details, track vehicle shipments, and confirm delivery status. Escalate any discrepancies to the logistics team and keep partners informed throughout the process.
• Warranty Support & Claims Processing: Deliver accurate information on warranty coverage, claim procedures, and expected resolution timelines. Resolve common warranty issues and guide partners through complex claim workflows.
• Escalation Management: Identify high‑priority incidents, document them meticulously, and route to the appropriate specialist or manager for rapid resolution.
• Data Integrity & CRM Mastery: Maintain meticulous records in our CRM system. Log every interaction, update order statuses, and ensure data accuracy to support analytics and reporting.
• Process Improvement & Innovation: Capture frontline insights, propose workflow enhancements, and collaborate with product teams to refine tools and processes.
• Team Collaboration & Knowledge Sharing: Participate in daily huddles, training sessions, and cross‑functional meetings. Share best practices and champion a culture of continuous learning.
• Performance Monitoring & KPI Ownership: Track key metrics such as response time, resolution rate, and customer satisfaction scores. Use data to drive personal and team performance improvements.
• Product & Industry Knowledge Expansion: Stay current on new vehicle models, dealership software updates, and evolving industry regulations to provide informed support.
• Compliance & Data Privacy: Adhere to all company policies, data protection regulations, and industry standards to safeguard partner information.

Essential Qualifications – What We Expect

• High school diploma or equivalent.
• Minimum of two years of customer service experience in a call center, retail, hospitality, or similar environment.
• Proficient computer skills, including a typing speed of at least 35 words per minute and the ability to multitask across multiple applications.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving ability and a consultative mindset.
• Detail‑oriented with a proven track record of meeting deadlines.
• Reliable, high‑speed wired internet (cable or fiber) and a dedicated work computer connected via Ethernet.
• Ability to pass a standard background check and drug screening.
• Availability to work during the specified schedule (Monday‑Friday, 8 a.m.–8 p.m. Eastern).

Preferred Qualifications – Bonus Points

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Experience in the automotive industry or with dealership operations.
• Knowledge of CRM platforms and ticketing systems.
• Familiarity with live‑chat software and basic troubleshooting of common tech issues.
• Previous remote work experience and self‑management skills.
• Experience with data analysis tools or reporting dashboards.

Core Skills & Competencies – What Drives Success

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Technical Proficiency: Comfortable navigating multiple software tools, troubleshooting basic tech problems, and learning new systems quickly.
• Communication: Clear, concise, and empathetic communication across phone, chat, and email.
• Time Management: Ability to prioritize tasks, manage time effectively, and meet performance metrics.
• Collaboration: Team player who shares knowledge and supports colleagues.
• Adaptability: Thrives in a fast‑paced environment with evolving processes and customer needs.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.

Training & Onboarding – Your Path to Mastery

We believe in investing in our people from day one. Your training journey will span eight weeks, split into two phases:

• Weeks 1‑4 – Instructor‑Led Training: Live virtual sessions covering product knowledge, system navigation, and customer service best practices. Attendance is mandatory.
• Weeks 5‑8 – Hands‑On Calls: Real‑time support under the guidance of a senior mentor. You’ll handle live inquiries while receiving instant feedback.

Throughout training, you’ll receive comprehensive resources, role‑play scenarios, and continuous coaching to ensure you’re fully equipped to excel in the role.

Career Growth & Learning Opportunities – Your Future at brighthush

At brighthush, we’re committed to your professional development. As you master the fundamentals, you’ll have the chance to:

• Advance to a Senior Customer Support Specialist or Team Lead position.
• Transition into specialized roles such as Order Management Analyst or Warranty Specialist.
• Participate in cross‑functional projects that influence product enhancements and process improvements.
• Access online learning platforms, certifications, and tuition reimbursement for relevant courses.
• Receive regular performance reviews and clear career pathways with transparent promotion criteria.
• Earn performance‑based bonuses and recognition awards for outstanding service.

Work Environment & Culture – Why brighthush is a Great Place to Work

Working remotely from Ohio, you’ll enjoy a flexible, distraction‑free environment while staying connected to a vibrant, supportive community. Our culture is built on:

• Inclusivity: A diverse workforce that values every voice.
• Transparency: Open communication from leadership about company goals and performance.
• Recognition: Regular shout‑outs, awards, and peer‑to‑peer appreciation.
• Well‑Being: Resources for mental health, physical fitness, and work‑life balance.
• Innovation: Encouragement to experiment, propose ideas, and drive change.
• Community Engagement: Opportunities to volunteer, mentor, and participate in industry events.

Compensation, Perks & Benefits – We Value Your Contribution

We offer a competitive pay structure and a comprehensive benefits package designed to support you both professionally and personally.

• Base Pay: Starting at $13 per hour, with potential for performance‑based increases.
• Health & Wellness: Medical, dental, and vision coverage; 24/7 telehealth access; wellness incentives.
• Financial Security: 401(k) with company match, flexible spending accounts, and life insurance.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Employee Assistance Program (EAP) for counseling and support.
• Professional development stipend and tuition reimbursement.
• Equipment stipend and reimbursement for home office setup.
• Monthly team‑building events and quarterly virtual retreats.

Remote Work Requirements – What You Need to Succeed

• Ohio residency.
• Dedicated, quiet workspace free from distractions.
• High‑speed wired internet (cable or fiber) with Ethernet connection to your work computer.
• Reliable power supply and backup options for uninterrupted service.
• Comfortable ergonomic setup to support long‑duration work sessions.

How to Apply – Join the brighthush Team

Ready to accelerate your career with brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and customer excellence.

Apply Now

Questions? Let’s Chat!

Have any questions before you apply? Connect with our brighthush Talent Acquisition Specialist via live chat:

• Chat Hours: Monday‑Friday, 8 a.m.–5 p.m. Eastern.
• Chat Link: Live Chat with brighthush TA

brighthush – Your Future Starts Here

At brighthush, we’re more than a company; we’re a community that thrives on curiosity, resilience, and a shared commitment to excellence. If you’re ready to bring your passion for customer service to the automotive industry and grow alongside a forward‑thinking organization, we want to hear from you. Apply today and start driving success—both for our partners and for your own career.