Senior Remote Automotive Customer Service Agent – Dealer Support Specialist – Ohio – Champion Dealership Success, Optimize Operations, Drive Innovation at brighthush

About brighthush – Pioneering the Future of Automotive Service

brighthush is more than a technology provider; it is the catalyst that transforms the automotive ecosystem. With a footprint that spans the entire North American market, we blend cutting‑edge digital tools, real‑time data intelligence, and seasoned human expertise to empower dealerships at every touchpoint. From vehicle order management and shipment tracking to warranty resolution and customer experience enhancement, our platform delivers speed, accuracy, and peace of mind.

Our mission is simple yet profound: make every dealership’s operations smoother, every customer’s experience richer, and every driver’s journey safer. We believe that technology is only as powerful as the people who use it, which is why we invest heavily in a people‑first culture, continuous learning, and a collaborative environment that fuels both personal and professional growth. Whether you are a seasoned veteran or a fresh talent, you’ll find a place to thrive, innovate, and leave a lasting impact.

Why This Role Is Critical to Our Mission

As a Senior Remote Automotive Customer Service Agent – Dealer Support Specialist, you become the trusted liaison between brighthush and our dealer partners. Your daily interactions directly influence dealer satisfaction, operational efficiency, and ultimately the end‑consumer experience. By providing timely, accurate, and courteous support, you help dealerships keep their lots stocked, their customers happy, and their businesses thriving.

Typical Day in the Life of a Dealer Support Specialist

• Start each shift by reviewing the overnight ticket queue, prioritizing high‑impact dealer inquiries, and setting personal performance goals.
• Engage with dealership contacts via phone, live chat, and email, delivering clear, solution‑focused communication.
• Utilize brighthush’s proprietary CRM to log every interaction, capture key data points, and maintain compliance with industry regulations.
• Partner with Operations, Technical Support, and Sales teams during cross‑functional huddles to troubleshoot complex issues and share best practices.
• Participate in daily stand‑up meetings, offering insights from dealer feedback and flagging any systemic challenges.
• Conclude the day by updating performance dashboards, documenting lessons learned, and preparing a concise handoff for the next shift.

Core Responsibilities

• Multi‑Channel Support: Deliver exceptional service through phone, live chat, email, and emerging digital channels while maintaining brighthush’s brand voice.
• Order & Shipment Management: Research dealer inquiries related to order profiles, real‑time shipment status, and warranty coverage; provide accurate updates and next‑step recommendations.
• Issue Escalation: Identify critical or time‑sensitive problems and promptly route them to the appropriate internal teams for rapid resolution.
• Data Integrity: Record every interaction in the CRM with meticulous attention to detail, ensuring data quality for reporting and analytics.
• Continuous Learning: Attend regular training sessions, product webinars, and knowledge‑sharing forums to stay current on platform enhancements and industry trends.
• Process Improvement: Analyze recurring dealer pain points, propose workflow optimizations, and collaborate on the rollout of new features.
• Collaboration: Work closely with Operations, Technical Support, and Sales to streamline dealer workflows and improve overall service delivery.
• Feedback Loop: Serve as the voice of the dealer, providing actionable feedback to product and engineering teams to shape future releases.

Essential Qualifications

We are seeking candidates who combine technical aptitude with a genuine passion for service excellence.

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Minimum of two years of customer‑service experience in call centers, retail, hospitality, or related environments.
• Proficient computer skills: typing speed of 45+ WPM, comfortable navigating multiple applications simultaneously.
• Excellent verbal and written communication skills in English; clear articulation and professional tone.
• Strong analytical and problem‑solving abilities with a consultative approach.
• Detail‑oriented, organized, and capable of managing competing priorities.
• Reliable, punctual, and able to adhere to a structured remote schedule.
• Successful completion of a standard background check and drug screening.
• Ohio residency required; dedicated, distraction‑free home office with ergonomic setup.

Preferred Skills & Experience

• Previous experience in the automotive industry, especially with vehicle ordering or dealer management systems.
• Familiarity with warranty structures, dealer pain points, and common logistics terminology.
• Hands‑on experience with CRM platforms, ticketing systems, or help‑desk software.
• Basic knowledge of supply‑chain concepts and logistics processes.
• Multilingual abilities (Spanish, French, or other languages) are a strong plus.
• Exposure to data analytics tools, reporting dashboards, or KPI tracking.

Key Skills & Competencies for Success

• Customer‑Centric Mindset: Ability to empathize with dealers, anticipate needs, and exceed expectations.
• Technical Fluency: Quick learner of new software, comfortable troubleshooting across multiple platforms.
• Communication Excellence: Clear, concise, and persuasive written and verbal communication.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Efficiently prioritize tickets, meet SLAs, and balance simultaneous tasks.
• Adaptability: Thrive in a fast‑changing environment, embracing new tools and processes.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent from within. As you master the Dealer Support Specialist role, you can pursue several advancement pathways:

• Senior Support Analyst: Lead complex case resolutions, mentor junior agents, and influence support strategy.
• Team Lead / Supervisor: Oversee a group of support agents, manage performance metrics, and drive continuous improvement initiatives.
• Product Specialist: Deepen expertise in specific platform modules, work closely with product development, and shape feature roadmaps.
• Operations Manager: Transition into broader operational oversight, optimizing end‑to‑end dealer workflows.
• Professional Certifications: Access to industry‑recognized certifications (e.g., ITIL, Six Sigma, automotive logistics) funded by brighthush.

Learning & Development at brighthush

We believe that growth is a continuous journey. That’s why we provide:

• Unlimited access to leading online learning platforms such as LinkedIn Learning, Coursera, and Udemy.
• Annual tuition reimbursement for accredited courses that align with your career path.
• Internal training academies covering product deep dives, soft‑skill workshops, and leadership development.
• Mentorship programs pairing you with senior leaders across the organization.
• Quarterly knowledge‑sharing sessions where teams present new insights, best practices, and industry trends.

Work Environment & Culture at brighthush

Our remote‑first philosophy is built on trust, flexibility, and a strong sense of community. Even though you’ll be working from home, you’ll never feel isolated:

• Virtual Collaboration: Daily video huddles, weekly town halls, and virtual coffee chats keep teams connected.
• Inclusive Culture: brighthush celebrates diversity, equity, and inclusion through employee resource groups, mentorship programs, and cultural awareness events.
• Well‑Being Focus: Access to mental‑health resources, ergonomic assessments, and a wellness stipend to support a healthy work‑life balance.
• Recognition Programs: Quarterly awards, peer‑to‑peer shout‑outs, and performance bonuses acknowledge outstanding contributions.
• Community Engagement: Opportunities to volunteer, participate in charity events, and contribute to sustainability initiatives.

Compensation, Perks & Benefits

We offer a competitive total rewards package designed to support both your professional aspirations and personal well‑being.

• Base Salary: Starting at $13 per hour, with regular performance‑based raises and annual salary reviews.
• Performance Bonuses: Quarterly incentives tied to individual KPIs, team metrics, and customer satisfaction scores.
• Health & Wellness: Comprehensive medical, dental, and vision plans; 24/7 telehealth services; wellness challenges with rewards.
• Retirement Savings: 401(k) plan with company match, plus financial planning resources.
• Paid Time Off: Generous PTO accrual, paid holidays, and sick leave; no weekend shifts required.
• Remote Work Kit: High‑performance laptop, noise‑cancelling headset, ergonomic mouse, and a stipend for home‑office furnishings.
• Learning & Development: Unlimited access to online learning platforms, tuition reimbursement, and internal training academies.
• Employee Assistance Program: Confidential counseling, legal advice, and financial wellness tools.

Technical Requirements for Remote Success

To ensure a seamless remote experience, candidates must meet the following technical standards:

• High‑speed wired internet connection (minimum 25 Mbps download, 5 Mbps upload) via cable or fiber.
• Dedicated workstation connected directly to the modem/router with an Ethernet cable; wireless, 5G, or satellite connections are not supported.
• Quiet, private workspace that complies with OSHA ergonomic guidelines.
• Operating system: Windows 10/11 or macOS 12+; ability to install and run brighthush’s secure VPN client.

Application Process

Ready to accelerate your career with brighthush? Follow these steps to apply:

1. Click the Apply Now button.
2. Complete the online application form, attaching an up‑to‑date resume and a brief cover letter highlighting your relevant experience.
3. Participate in a virtual screening interview with a Talent Acquisition specialist.
4. Complete a technical assessment focused on problem‑solving and communication scenarios.
5. Successful candidates will receive a formal offer and begin the comprehensive onboarding journey.

FAQs

Do I need a car to work remotely? No. All you need is a reliable internet connection and a quiet workspace.

What if I’m not a resident of Ohio? This role is specifically for Ohio residents due to local compliance and tax considerations.

Can I work part‑time? This position is full‑time. However, we do offer flexible scheduling within the remote framework.

Questions? Let’s Connect

If you have any questions about the role, the team, or the application process, our Talent Acquisition team is here to help. Reach out via live chat on our careers portal, or email [email protected]. Our support hours are Monday‑Friday, 8 a.m. – 5 p.m. Eastern Time.

Join brighthush – Your Future Starts Here

At brighthush, we are building more than a platform; we are shaping the future of automotive retail. If you are a motivated, customer‑focused professional who thrives in a dynamic, technology‑driven environment, we invite you to bring your talent to our team. Together, we will drive innovation, empower dealerships, and deliver exceptional experiences to drivers everywhere.