Senior Remote Billing & Customer Experience Specialist – Revenue Optimization, Upselling, and Client Support – Join brighthush’s Global Remote Team

About brighthush

At brighthush, we’re on a mission to transform the way businesses connect with their customers. By blending cutting‑edge technology, data‑driven insights, and a relentless focus on human connection, we empower organizations to build loyalty, accelerate revenue, and fuel sustainable growth. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where innovation thrives and every voice matters.

Why This Role Is a Game‑Changer

As a Remote Billing & Customer Experience Specialist, you will be the frontline of our revenue engine. You’ll handle billing inquiries, guide customers through our suite of offerings, and identify upsell opportunities—all from the comfort of your home office. This role blends the precision of financial operations with the art of customer engagement, giving you a unique chance to shape the customer journey and directly influence the company’s bottom line.

Key Responsibilities

• Billing Support & Resolution: Respond to customer inquiries related to invoices, payment methods, and account balances with speed, accuracy, and empathy.
• Upsell & Cross‑Sell: Proactively recommend relevant upgrades, add‑ons, or new services that align with customer needs and business goals, driving incremental revenue.
• Quality Assurance: Maintain high service standards by adhering to call scripts, quality metrics, and compliance guidelines, ensuring every interaction reflects brighthush values.
• Data Management: Accurately update customer records in our CRM, ensuring all interactions are logged and actionable insights are captured for future sales and support initiatives.
• Process Improvement: Identify bottlenecks in billing workflows and collaborate with the operations team to implement streamlined solutions that enhance efficiency and customer satisfaction.
• Team Collaboration: Participate in daily huddles, share best practices, and contribute to a culture of continuous learning and high performance.

Essential Qualifications

• Minimum of 2 years’ experience in a customer service or telemarketing role, preferably within billing or financial services.
• Strong verbal and written communication skills, with the ability to explain complex billing concepts in simple terms.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Reliable home office setup: high‑speed internet, a quiet workspace, and a dedicated headset.
• Excellent time‑management skills and the ability to handle multiple tasks simultaneously.
• High level of integrity and confidentiality when dealing with sensitive customer information.

Preferred Qualifications

• Experience with billing software such as Zuora, Stripe, or QuickBooks.
• Knowledge of basic accounting principles and financial terminology.
• Previous exposure to upselling or cross‑selling in a subscription‑based business model.
• Certifications in customer service excellence or sales (e.g., Certified Customer Experience Professional).
• Fluency in additional languages to support a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret billing data, identify trends, and recommend actionable improvements.
• Adaptability: Comfortable navigating evolving processes, new technologies, and shifting priorities.
• Collaboration: Strong teamwork skills, with a willingness to share insights and support peers.
• Resilience: Maintains composure under pressure and consistently meets or exceeds performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with learning. As a Remote Billing & Customer Experience Specialist, you’ll have access to:

• Structured onboarding that covers product knowledge, sales techniques, and compliance standards.
• Monthly skill‑building workshops on topics such as advanced sales strategies, data analytics, and customer psychology.
• Mentorship programs pairing you with senior team members who can guide your professional trajectory.
• Clear promotion pathways: from Specialist to Senior Specialist, then to Team Lead or Operations Manager.
• Cross‑departmental projects that broaden your exposure to marketing, product development, and finance.

Work Environment & Company Culture

Remote work is more than a location—it’s a lifestyle. At brighthush, we foster a culture that values:

• Flexibility: Work from anywhere, with a flexible schedule that respects your personal commitments.
• Transparency: Open communication channels, regular town halls, and a flat hierarchy that encourages idea sharing.
• Well‑Being: Comprehensive wellness programs, mental health resources, and virtual fitness challenges.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve.
• Innovation: A collaborative environment where experimentation is encouraged and failures are learning opportunities.

Compensation & Perks

While specific figures vary based on experience, brighthush offers a competitive base salary complemented by:

• Performance‑based bonuses tied to call quality, upsell revenue, and customer satisfaction scores.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) matching to help you plan for the future.
• Paid time off, sick leave, and a generous holiday schedule.
• Technology stipend to equip your home office with the latest tools.
• Access to an extensive library of e‑learning courses, industry certifications, and professional development resources.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal and join a team that values excellence, innovation, and personal growth.

Apply Now

Why brighthush?

When you join brighthush, you’re not just filling a role—you’re becoming part of a mission to elevate customer experiences worldwide. You’ll work with passionate professionals, leverage cutting‑edge technology, and enjoy a culture that celebrates both individual achievements and collective success. If you’re driven, customer‑focused, and eager to make a tangible impact from your home office, we want to hear from you.

Take the leap. Bring your expertise, your curiosity, and your commitment to excellence. Apply today and help shape the future of customer service at brighthush.