Senior Remote Billing & Customer Support Specialist – Driving Client Relations, Revenue Growth, and Operational Excellence at brighthush

About brighthush and the Opportunity

brighthush is a forward‑thinking, technology‑driven staffing partner that empowers businesses across the United States to connect with top talent and deliver exceptional customer experiences. With a vibrant community of professionals in our Cincinnati, OH hub, we thrive on collaboration, innovation, and continuous learning. As a Remote Billing & Customer Support Specialist, you will become an integral part of our client‑centric ecosystem, ensuring that every billing inquiry is resolved efficiently while uncovering opportunities for upsell and cross‑sell that drive revenue growth.

Why join brighthush?

• Flexible Remote Work: Work from the comfort of your home with a flexible schedule that respects your personal commitments.
• Virtual Collaboration: Leverage a cutting‑edge virtual platform that connects you seamlessly with clients and internal teams.
• Impactful Role: Your work directly influences customer satisfaction, retention, and the financial health of our clients.
• Growth Mindset: Access to ongoing training, mentorship, and career‑advancement pathways.

Key Responsibilities

As a Remote Billing & Customer Support Specialist, you will:

• Handle inbound billing inquiries with professionalism and accuracy, ensuring first‑call resolution whenever possible.
• Identify gaps in customers’ current service offerings and recommend tailored upgrade options that align with their business goals.
• Maintain detailed, accurate records of all customer interactions in our brighthush CRM system.
• Collaborate with the billing, finance, and product teams to resolve complex issues and improve billing processes.
• Track and report on key performance metrics such as average handle time, resolution rate, and upsell conversion.
• Participate in regular training sessions to stay current on product updates, billing policies, and customer service best practices.
• Contribute to continuous improvement initiatives by sharing insights and feedback on customer pain points.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of experience in billing, customer support, or a related field.
• Strong verbal and written communication skills in English.
• Proficiency with brighthush CRM and brighthush Office Suite.
• Excellent problem‑solving abilities and a keen attention to detail.
• Ability to work independently in a remote environment while maintaining high productivity.
• Experience with virtual collaboration tools such as brighthush Video Conferencing, brighthush Collaboration Suite, or brighthush Messaging.

Preferred Qualifications

• Experience in the staffing or recruitment industry.
• Knowledge of billing systems and financial reconciliation processes.
• Previous exposure to upselling or cross‑selling in a customer‑facing role.
• Multilingual capabilities to serve a diverse client base.
• Certification in customer service or related disciplines.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Adaptability: Comfortable navigating changing priorities and evolving technology.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Efficiently manage multiple tasks while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career progression. As a Remote Billing & Customer Support Specialist, you will have the chance to:

• Advance to a Senior Support Specialist or Billing Analyst role.
• Transition into a Product Management or Customer Success leadership position.
• Participate in specialized training programs covering advanced billing techniques, data analytics, and leadership skills.
• Earn certifications such as Certified Customer Service Professional (CCSP) or Certified Billing Specialist (CBS).
• Attend industry conferences and webinars to stay ahead of market trends.

Work Environment & Company Culture

brighthush champions a culture of transparency, collaboration, and innovation. Our remote workforce enjoys:

• Regular virtual team‑building events and social gatherings.
• Open communication channels with leadership and peers.
• A supportive environment that values work‑life balance and mental well‑being.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives tied to customer satisfaction and upsell metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Access to a comprehensive learning and development portal.
• Technology stipend to support your home‑office setup.

How to Apply

If you are a proactive, customer‑focused professional ready to make a tangible impact from your home office, we invite you to apply for the Remote Billing & Customer Support Specialist position at brighthush. Click the link below to submit your application and join a team that values innovation, growth, and exceptional service.

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