Senior Remote Church Technology Customer Success Manager – Leading End‑to‑End Onboarding, Adoption, and Long‑Term Engagement for a Rapidly Growing Portfolio of Faith Communities at brighthush

Welcome to brighthush – Where Faith Meets Innovation

At brighthush, we are redefining how churches connect, grow, and serve in the digital age. Our cloud‑based platform empowers ministries of all sizes to streamline operations, engage members, and amplify their mission with intuitive tools and world‑class support. As the church technology sector expands, brighthush remains at the forefront, delivering secure, scalable, and user‑friendly solutions that meet the unique needs of faith communities worldwide. We believe that technology should serve people, not the other way around, and our mission is to help churches focus on their calling while we handle the complexity of modern software.

Role Overview

As a Senior Remote Church Technology Customer Success Manager, you will be the bridge between our platform and the churches we serve. Your work will directly influence how pastors, administrators, and volunteers harness technology to deepen community ties, grow ministries, and extend their impact. You will translate technical capabilities into real‑world outcomes, ensuring that every church partner feels heard, supported, and empowered.

Key Responsibilities

• End‑to‑End Onboarding Leadership: Own the full onboarding journey for new church clients—from initial discovery and needs assessment to full platform activation and mastery. Design and execute onboarding playbooks, training sessions, and resource libraries that accelerate time‑to‑value.
• Strategic Customer Relationship Management: Serve as the trusted advisor for a growing portfolio of churches, building deep, lasting relationships with pastors, administrators, and technical teams. Conduct regular check‑ins, business reviews, and renewal discussions to ensure continued success.
• Cross‑Functional Collaboration: Partner closely with the Head of Customer Experience, Sales, Training, and Engineering teams to align on customer goals, feedback loops, and product enhancements. Represent the voice of the customer in internal strategy sessions.
• Process & Program Development: Identify gaps in current customer success workflows and develop scalable processes, templates, and automation to improve efficiency and consistency across the organization.
• Data‑Driven Insights: Leverage CRM platforms and customer success tools to track key metrics (e.g., adoption rates, NPS, churn). Generate actionable insights that inform product roadmaps and support strategies.
• Training & Enablement: Deliver engaging, role‑specific training to church staff and volunteers, ensuring they can fully leverage the brighthush platform. Create training materials, webinars, and documentation that resonate with diverse audiences.
• On‑Site Support & Travel: Travel to church locations as needed for in‑person onboarding, workshops, and support sessions. Provide on‑site troubleshooting and hands‑on assistance to ensure smooth implementation.
• Continuous Improvement & Thought Leadership: Stay current with industry trends, emerging technologies, and best practices in church technology and customer success. Share insights with the team to keep brighthush ahead of the curve.

Essential Qualifications

• 3–5 years of experience in customer success, account management, or technical support within a SaaS or technology‑focused environment.
• Proven success in onboarding and managing a portfolio of clients, preferably within the nonprofit or church sector.
• Strong understanding of church operations, ministry workflows, and the unique challenges faced by faith communities.
• Excellent written and verbal communication skills across multiple stakeholder levels, including pastors, administrators, and technical staff.
• Proficiency with CRM platforms and customer success tools.
• Ability to analyze data, identify trends, and translate findings into actionable recommendations.
• Self‑motivated, highly organized, and capable of managing multiple projects simultaneously in a remote setting.
• Valid driver’s license and willingness to travel up to 30% of the time for on‑site engagements.

Preferred Qualifications

• Experience working with church technology platforms or related software solutions.
• Background in project management or implementation consulting.
• Knowledge of fundraising, event management, or community engagement tools used by churches.
• Experience with data privacy regulations (e.g., GDPR, CCPA) and best practices for secure data handling.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies for Success

• Customer‑First Mindset: Passion for delivering exceptional service and building trust with clients.
• Strategic Thinking: Ability to see the big picture and align customer success initiatives with business objectives.
• Problem‑Solving: Creative, analytical approach to troubleshooting technical and operational challenges.
• Collaboration: Comfortable working cross‑functionally with sales, product, engineering, and marketing teams.
• Adaptability: Thrive in a fast‑changing environment and pivot quickly when priorities shift.
• Empathy & Cultural Sensitivity: Respectful, inclusive communication style that honors diverse faith traditions.
• Technology Fluency: Quick to learn new software, tools, and platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Senior Customer Success Manager, you will:

• Progress to senior or lead roles within the Customer Success organization, influencing strategy and scaling the function.
• Participate in leadership development programs, mentorship, and coaching to refine your executive presence.
• Attend industry conferences, webinars, and workshops on church technology, customer experience, and SaaS best practices.
• Contribute to product development by sharing customer insights, helping shape new features, and ensuring the platform meets real‑world needs.
• Access continuous learning resources—online courses, certifications, and internal knowledge bases—to keep your skills sharp.

Work Environment & Company Culture at brighthush

Our culture is built on collaboration, innovation, and a shared commitment to making a positive impact. Key highlights include:

• Remote‑First Flexibility: Work from anywhere while staying connected through virtual collaboration tools.
• Inclusive Community: A diverse team that values different perspectives and fosters belonging.
• Mission‑Driven Purpose: Every project and interaction is guided by our core mission to empower churches worldwide.
• Transparent Leadership: Open communication channels, regular town halls, and a flat hierarchy that encourages idea sharing.
• Well‑Being Focus: Comprehensive wellness programs, mental health resources, and flexible work hours to support work‑life balance.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, retention, and adoption metrics.
• Health, dental, and vision insurance plans.
• 401(k) matching program and retirement savings options.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement for relevant courses.
• Technology stipend to support remote work setup.
• Employee referral bonuses and recognition programs.

Why Join brighthush?

As a Senior Remote Church Technology Customer Success Manager at brighthush, you will be at the intersection of technology, faith, and community. You’ll help churches harness the power of digital tools to deepen relationships, streamline operations, and amplify their mission. Your work will directly influence how thousands of congregations connect with their members, grow ministries, and serve their communities.

We value curiosity, resilience, and a genuine desire to make a difference. If you are ready to bring your expertise, enthusiasm, and customer‑centric mindset to a purpose‑driven organization, we encourage you to apply today.

How to Apply

Ready to embark on a rewarding journey with brighthush? Submit your resume and a cover letter outlining your experience in customer success and church technology. Highlight any relevant projects, metrics, or success stories that demonstrate your impact.

We look forward to exploring how your skills and passion can help shape the future of church technology at brighthush.