Senior Remote Claims Coordination & Data Entry Specialist – Expert Customer Service & Reporting Professional – Lead Strategic Claims Management at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that empowers individuals and businesses to navigate complex processes with confidence and clarity. Our mission is to streamline claims management and customer support, turning data into actionable insights that drive better outcomes for our clients. With a culture rooted in collaboration, continuous learning, and a commitment to work‑life balance, brighthush offers a dynamic, inclusive environment where every team member can thrive.

Why This Role Is a Game‑Changer

As a Senior Remote Claims Coordination & Data Entry Specialist, you will be the linchpin that keeps our claims engine humming. You’ll blend meticulous data stewardship with empathetic customer service, ensuring that every claim is processed accurately, efficiently, and with a human touch. Your work will directly influence client satisfaction, operational efficiency, and the strategic direction of brighthush’s claims platform. If you thrive in a fast‑paced, data‑rich environment and want to make a tangible impact from anywhere in the world, this is the role for you.

Key Responsibilities

Your day‑to‑day activities will span the full spectrum of claims coordination, from intake to resolution. Below is a detailed breakdown of what you’ll be doing:

• Data Entry & Validation: Accurately input claims information into our secure database, ensuring data integrity and compliance with industry standards.
• Claims Follow‑Up: Proactively reach out to clients, vendors, and internal stakeholders to gather missing documentation or clarify discrepancies.
• Report Generation: Compile daily, weekly, and monthly reports that track key performance indicators, claim status, and customer satisfaction metrics.
• Customer Interaction: Serve as the first point of contact for claimants, providing courteous, professional support via phone, email, and chat.
• Process Improvement: Identify bottlenecks in the claims workflow and collaborate with cross‑functional teams to implement solutions.
• Compliance & Security: Adhere to data privacy regulations (e.g., GDPR, HIPAA) and internal security protocols to protect sensitive information.
• Team Collaboration: Participate in regular virtual stand‑ups, training sessions, and knowledge‑sharing meetings to stay aligned with team goals.

Essential Qualifications

To excel in this role, you should meet the following baseline requirements:

• High school diploma or equivalent; additional coursework in business, information technology, or a related field is a plus.
• Minimum of 6 months to 1 year of experience in a customer service, data entry, or claims processing environment.
• Proficient computer skills, including advanced proficiency in brighthush Office Suite (Spreadsheet, Document, Email) and familiarity with data entry software.
• Strong written and verbal communication skills in English; additional languages are an advantage.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets remote work standards.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience working with claims management systems (e.g., brighthush ERP, brighthush Database, or specialized insurance platforms).
• Knowledge of data privacy regulations such as GDPR, HIPAA, or PCI‑DSS.
• Previous exposure to customer support in a regulated industry (healthcare, insurance, finance).
• Strong analytical skills with the ability to interpret data trends and recommend actionable insights.
• Familiarity with project management tools (e.g., brighthush Project Management, brighthush Task Board, brighthush Work Planner) and collaboration platforms (brighthush Chat, brighthush Video).
• Demonstrated ability to work independently while maintaining alignment with team objectives.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. Key competencies include:

• Attention to Detail: Precision in data entry and report generation to avoid costly errors.
• Time Management: Ability to prioritize tasks and meet tight deadlines in a fast‑paced environment.
• Problem‑Solving: Quick identification of issues and creative solutions to streamline processes.
• Customer‑Centric Mindset: Empathy and professionalism when interacting with claimants and stakeholders.
• Adaptability: Comfort with evolving tools, processes, and industry regulations.
• Team Collaboration: Effective communication across virtual teams and departments.
• Technical Proficiency: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Senior Remote Claims Coordination & Data Entry Specialist, you will have access to:

• Structured onboarding program that covers our claims workflow, data security protocols, and customer service best practices.
• Monthly skill‑building webinars on topics such as advanced Spreadsheet techniques, data analytics, and industry compliance.
• Mentorship from senior claims analysts and customer support leads who provide guidance and career advice.
• Clear career ladder: from Specialist to Senior Specialist, Claims Coordinator, and beyond into managerial or analytical roles.
• Opportunities to contribute to cross‑functional projects, such as process automation initiatives or customer experience enhancements.
• Annual performance reviews that align your goals with brighthush’s strategic objectives and reward high performers.

Work Environment & Culture

brighthush is proud of its inclusive, flexible, and collaborative culture. As a remote employee, you will enjoy:

• Fully remote work model with flexible hours that accommodate different time zones and personal commitments.
• Regular virtual team building events, including game nights, wellness challenges, and cultural celebrations.
• Open communication channels: brighthush Chat for quick chats, brighthush Video for video meetings, and an internal knowledge base for resources.
• Commitment to mental health: access to counseling services, mindfulness apps, and wellness stipends.
• Inclusive hiring practices: we celebrate diversity and encourage candidates from all backgrounds to apply.
• Transparent leadership: quarterly town halls where executives share company updates and answer questions.

Compensation & Benefits

While the exact salary range is competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support your well‑being and financial security:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans with a generous employer contribution.
• 401(k) retirement plan with company matching.
• Paid time off (vacation, sick leave, personal days) plus flexible holiday scheduling.
• Professional development stipend for courses, certifications, or conferences.
• Technology stipend to equip you with the necessary hardware and software.
• Employee assistance program (EAP) for confidential counseling and support services.
• Wellness program: gym membership discounts, meditation app subscriptions, and wellness challenges.

How to Apply

Ready to make a difference at brighthush? Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about this role. We look forward to learning how your skills and passions align with our mission to transform claims coordination and customer service.

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