Senior Remote CPC Processor & Customer Support Specialist – Drive Data‑Driven Healthcare Decisions at brighthush

About brighthush

Welcome to brighthush, the trailblazing platform that is redefining how healthcare decisions are made worldwide. In an era where data is the new currency, we empower life‑science companies, government agencies, payers, and providers to collaborate in a single, secure, and compliant ecosystem. Our mission is simple yet ambitious: to ensure that every clinical, research, and policy decision is informed by the most accurate, timely, and relevant health information available. By bridging the gap between data and decision‑making, we help shape a healthier future for patients, clinicians, and communities alike.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking, values‑driven team that thrives on innovation, integrity, and inclusivity. We believe that the best solutions come from diverse perspectives and that every team member has a voice. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that celebrates curiosity, encourages continuous learning, and rewards creative problem‑solving.

Role Overview

We are seeking a dedicated, customer‑centric Remote CPC Processor Customer Support professional to join our high‑performing team. In this full‑time, remote call‑center role, you will operate Monday through Friday, 8 a.m.–4:30 p.m. EST, handling medical record requests on behalf of patients, insurance companies, and attorneys. Your primary responsibility is to provide accurate status updates and documentation across multiple platforms, ensuring data integrity and compliance with HIPAA and internal privacy protocols.

Key Responsibilities

• Handle a high volume of inbound calls from patients, insurers, and legal representatives, delivering timely and accurate medical record status updates.
• Document all interactions and data in our proprietary systems using dual‑monitor setups, ensuring 100 % data integrity.
• Navigate and troubleshoot multiple software platforms, including our internal record‑tracking system, Microsoft Office Suite (Word, Excel, Outlook), and virtual phone solutions.
• Collaborate with cross‑functional teams—data governance, compliance, and technical support—to resolve complex request issues.
• Maintain strict adherence to HIPAA regulations and internal privacy protocols while handling sensitive health information.
• Participate in continuous improvement initiatives, providing feedback on workflow efficiencies and system enhancements.
• Support post‑offer health screening requirements and vaccination compliance as mandated by client contracts.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in a related field preferred.
• Minimum of 2 years experience in a call‑center or customer support role, ideally within healthcare or data services.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and experience using dual‑monitor setups.
• Strong verbal and written communication skills, with the ability to explain complex processes in simple terms.
• Demonstrated ability to work independently in a remote environment while maintaining high productivity and accountability.
• Excellent organizational skills, with a proven track record of managing multiple tasks simultaneously under tight deadlines.
• Commitment to maintaining confidentiality and compliance with HIPAA and other relevant regulations.

Preferred Qualifications

• Experience in a health data exchange or medical records processing environment.
• Familiarity with electronic health record (EHR) systems and data‑management platforms.
• Knowledge of insurance claim processes and medical billing terminology.
• Previous exposure to virtual phone systems and call‑center software (e.g., Genesys, Five9).
• Basic data analysis skills, including proficiency in Excel functions and pivot tables.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.

Skills & Competencies

• Customer‑Focused Mindset: Ability to empathize with diverse stakeholders and deliver exceptional service.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot issues efficiently.
• Attention to Detail: Precision in data entry and documentation to uphold data integrity.
• Time Management: Prioritize tasks effectively in a high‑volume setting.
• Collaboration: Work seamlessly with internal teams and external partners.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Remote CPC Processor, you’ll have access to:

• Comprehensive onboarding and ongoing training programs designed to deepen your knowledge of health data exchange and compliance.
• Mentorship from seasoned experts who will guide you through complex cases and career pathways.
• Cross‑functional project opportunities that expose you to data science, product development, and regulatory affairs.
• Access to internal learning resources, including webinars, certifications, and industry conferences.
• Clear advancement tracks into senior support roles, team lead positions, or specialized data‑management roles.

Work Environment & Company Culture

Although you’ll be working remotely, you’ll be an integral part of a vibrant, collaborative culture at brighthush. We foster:

• A values‑driven ethos that prioritizes integrity, innovation, and inclusivity.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A commitment to work‑life balance, with flexible scheduling and a supportive manager structure.
• Opportunities to contribute to meaningful projects that directly impact patient outcomes and public health.
• A culture that celebrates diversity, encourages open dialogue, and rewards creative problem‑solving.

Compensation & Benefits

While the base hourly rate for this role ranges from $15 to $18.32 USD, brighthush offers a comprehensive benefits package that includes:

• Paid Time Off (PTO) and holiday schedule.
• Health, vision, and dental insurance plans.
• 401(k) savings plan with company match.
• Tuition assistance for approved courses and certifications.
• Regular health screenings and vaccination support to meet client requirements.
• Access to a virtual wellness program, including mental health resources and fitness stipends.

How to Apply

Ready to join a team that’s shaping the future of healthcare data? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply To This Job

Closing Statement

At brighthush, we’re not just building a platform; we’re building a community of innovators who believe that data can transform lives. If you’re passionate about customer service, data integrity, and making a tangible impact on healthcare, we want to hear from you. Join us, and help us turn complex data into clear, actionable insights that empower better health decisions worldwide.