Senior Remote CPC Processor & Customer Support Specialist – Leading Healthcare Data Collaboration, HIPAA Compliance, ROI Management, and Patient‑Centric Service Delivery at brighthush

About brighthush

brighthush is a trailblazer at the crossroads of data science, health informatics, and patient advocacy. We specialize in transforming raw, fragmented clinical datasets into actionable intelligence that powers research breakthroughs, clinical decision support, and next‑generation health‑tech products. Our mission is simple yet ambitious: unlock the full potential of health information while safeguarding privacy, security, and regulatory compliance. By marrying cutting‑edge technology with an unwavering commitment to HIPAA, GDPR, and other data‑protection standards, we enable organizations across the entire healthcare continuum to make smarter, faster, and more patient‑centric decisions.

Our team is 100 % remote and distributed across the United States, thriving on collaboration, curiosity, and continuous learning. Every member of the brighthush family is encouraged to shape their own work environment, bring fresh ideas to the table, and grow their career alongside the company’s rapid expansion. If you are passionate about making a tangible impact in healthcare and want to work with a team that values high performance, humility, and relentless innovation, brighthush is the place for you.

Position Overview

Job Title: Senior Remote CPC Processor & Customer Support Specialist – Leading Healthcare Data Collaboration, HIPAA Compliance, ROI Management, and Patient‑Centric Service Delivery at brighthush

Location: Fully Remote (U.S. based)

Compensation: $15.00 – $18.32 per hour, commensurate with experience, location, and demonstrated expertise

In this pivotal role you will be the first line of contact for patients, providers, and partner organizations seeking assistance with Release of Information (ROI) requests. You will ensure that every request is processed accurately, securely, and within the strict timelines required by HIPAA and other regulatory frameworks. Your blend of technical precision, customer‑service excellence, and compliance acumen will directly influence the quality of data that fuels groundbreaking research, clinical decision‑making, and innovative health‑tech solutions.

Key Responsibilities

• Serve as the primary liaison for all ROI‑related inquiries, handling telephone, email, and written communications with precision, empathy, and a customer‑centric mindset.
• Accurately process, track, and resolve ROI requests within established service‑level agreements, ensuring every document is complete, properly authorized, and fully compliant with HIPAA, HITECH, and state‑specific privacy laws.
• Document every interaction in brighthush’s internal case‑management system, maintaining meticulous audit trails that support internal quality reviews and external regulatory inspections.
• Adhere to departmental policies, site‑specific procedures, and quality‑assurance metrics, continuously seeking ways to improve efficiency and reduce error rates.
• Maintain strict confidentiality of all protected health information (PHI), following HIPAA guidelines, brighthush’s security protocols, and industry‑best practices for data handling.
• Collaborate with cross‑functional teams—including Compliance, Data Governance, Technical Support, and Product Development—to resolve complex issues, streamline workflows, and contribute to system enhancements.
• Participate in mandatory training sessions, in‑service meetings, and continuous‑improvement initiatives such as Lean Six Sigma or Kaizen projects.
• Mentor and onboard new team members by sharing best practices, providing hands‑on guidance, and fostering a culture of knowledge sharing.
• Contribute to the creation and maintenance of knowledge‑base articles, FAQs, and training materials that empower both internal staff and external partners.
• Perform additional duties as assigned, including special projects, data‑quality audits, and process‑documentation reviews, to support the overall success of the ROI team.

Essential Qualifications

• High school diploma or equivalent; additional post‑secondary education in health information management, business administration, or a related field is a plus.
• Professional, friendly communication style with a strong customer‑service orientation and the ability to convey complex regulatory concepts in plain language.
• Demonstrated experience operating a multi‑line phone system, call‑routing software, or similar telecommunications tools.
• Intermediate to advanced proficiency in brighthush Office Suite (Word, Excel, Outlook) and familiarity with cloud‑based collaboration platforms (e.g., brighthush Workspace, brighthush Teams).
• Prior experience in data entry, medical records handling, healthcare administration, insurance claims processing, or document proofreading/editing is highly desirable.
• Exceptional organizational skills, meticulous attention to detail, and a proven track record of maintaining high data‑quality standards.
• Ability to work independently, manage time effectively, and prioritize tasks in a fast‑paced, remote environment.
• Strong problem‑solving skills, a proactive approach to identifying and resolving issues, and comfort navigating ambiguous situations.
• Commitment to maintaining a high level of professionalism, confidentiality, and ethical conduct at all times.

Preferred Qualifications

• Experience in a healthcare data collaboration, health‑tech, or clinical‑research environment.
• Demonstrated knowledge of HIPAA regulations, including successful completion of an introductory HIPAA exam or equivalent certification.
• Completion of a 90‑day ROI Certification course with a score of 85 % or higher, or comparable on‑the‑job training.
• Familiarity with data‑privacy and security best practices such as NIST, ISO 27001, or brighthush Standard.
• Previous remote‑work experience in a distributed, cross‑functional team setting, with a proven ability to stay engaged and productive.
• Experience using case‑management or ticketing systems (e.g., brighthush Ticketing System, brighthush Workflow System, brighthush Project Tracker) to track and resolve customer inquiries.

Skills & Competencies

• Customer‑centric mindset: Passion for delivering exceptional service and resolving problems quickly and accurately.
• Communication excellence: Clear, concise verbal and written communication skills, with the ability to tailor messages to diverse audiences.
• Analytical thinking: Ability to interpret regulatory language, assess request validity, and make data‑driven decisions.
• Adaptability: Comfortable navigating shifting priorities, new technologies, and evolving compliance requirements.
• Team collaboration: Willingness to partner across functions, share knowledge, and contribute to collective success.
• Self‑motivation: Strong internal drive for continuous improvement, professional growth, and ownership of outcomes.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a long‑term investment. As a Senior CPC Processor you will have clear pathways to advance your career, including:

• Specialization tracks: Move into senior ROI analyst roles, process‑improvement leadership, or compliance‑officer positions.
• Cross‑functional mobility: Leverage your expertise to transition into Data Governance Analyst, Clinical Data Integration Specialist, or Product‑Support Engineer roles.
• Professional development: Access to a robust learning platform, tuition reimbursement, certification stipends (e.g., Certified HIPAA Professional, Certified Health Data Analyst), and attendance at industry conferences.
• Mentorship program: Pair with senior leaders who will guide your skill development, career planning, and networking within the health‑tech ecosystem.
• Innovation involvement: Contribute to product‑roadmap discussions, pilot new workflow automation tools, and help shape policy that influences the broader industry.

Work Environment & Culture

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. As a member of the brighthush team you will enjoy:

• Flexible scheduling: Choose work hours that align with your personal life while meeting core collaboration windows.
• Virtual collaboration hub: Daily stand‑ups, weekly team huddles, and open‑door video channels that keep you connected to peers and leadership.
• Diversity, equity, and inclusion: A workplace where every voice matters, and diverse perspectives drive better solutions.
• Well‑being resources: Digital wellness program, mental‑health counseling, employee assistance program, and regular mindfulness sessions.
• Community building: Virtual social events, hackathons, book clubs, and learning circles that foster camaraderie across time zones.
• Home‑office support: Technology stipend, ergonomic equipment allowance, and IT help‑desk services to ensure a productive workspace.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $15.00 – $18.32, aligned with experience, performance, and geographic considerations. In addition to base pay, you will receive a comprehensive benefits package that includes:

• Medical, dental, and vision insurance options with employer contributions.
• Paid time off (PTO), paid holidays, and a flexible sick‑leave policy.
• 401(k) retirement plan with company match to help you build long‑term financial security.
• Professional‑development stipend for courses, certifications, conferences, and industry events.
• Technology stipend to upgrade your home‑office setup, including monitors, keyboards, and high‑speed internet support.
• Employee referral bonus program that rewards you for bringing top talent into the brighthush family.
• Regular virtual town‑hall meetings, quarterly town‑hall updates, and an open‑door policy that encourages transparent communication.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is redefining how health data is used to improve patient outcomes. You will work alongside passionate professionals who are committed to ethical data practices, cutting‑edge technology, and continuous improvement. Your contributions will directly impact the quality of data that powers research, informs clinical decisions, and shapes the future of health‑tech. If you thrive in a fast‑paced, remote environment and are eager to grow your expertise in healthcare data collaboration and compliance, we want to hear from you.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your skills and passion can help us continue to innovate and lead the way in healthcare data intelligence.