Senior Remote Customer Care Advisor – Dental & Vision Insurance Support Specialist – Champion Member Experience Leader – Driving Exceptional Care & Satisfaction at brighthush – Empowering Smiles Across the Nation

Welcome to brighthush – Where Smiles Meet Innovation

At brighthush, we’re redefining what it means to care for people’s vision and oral health. We blend cutting‑edge technology, data‑driven insights, and a community‑first mindset to deliver dental and vision insurance that feels personal, proactive, and truly supportive. Our mission is simple: empower every member to live their healthiest, happiest life by making quality care accessible, affordable, and effortless.

Our culture is built on five core values that guide every interaction, every decision, and every innovation:

• Relentless Positivity – We approach challenges with optimism and a can‑do spirit.
• Growth Obsessed – Continuous learning and improvement are at the heart of everything we do.
• Get it Done – Results matter; we move quickly and decisively.
• Helpful Spirit – We’re here to support our members, partners, and each other.
• Solution Driven – We focus on outcomes, not excuses.

These principles empower our team to not only meet but exceed the expectations of our members, agents, and partners. If you thrive in an environment that values curiosity, collaboration, and a relentless pursuit of excellence, brighthush is the place for you.

Why Join brighthush?

Imagine stepping into a workplace where every day is an opportunity to Spread the Smile—to members, agents, and colleagues alike. At brighthush, we’re more than coworkers; we’re a vibrant community that thrives on collaboration, continuous learning, and a shared mission to transform lives. As a remote‑first organization, we give you the freedom to work from anywhere while still enjoying the support and camaraderie of a close‑knit team.

We celebrate diversity, champion innovation, and reward results with a culture that feels like a second family. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your voice is heard, your growth is nurtured, and your impact is tangible.

What We Offer

• Competitive base salary with performance‑based bonuses that reward excellence.
• Comprehensive health, dental, vision, life, and disability coverage for you and your family.
• 401(k) plan with generous employer match to help you build a secure future.
• Unlimited paid time off and flexible scheduling to honor your work‑life balance.
• Work‑from‑home stipend and equipment package to create your ideal home office.
• Ongoing professional development and clear career advancement pathways.
• Inclusive, supportive culture that celebrates diversity and individuality.
• Access to cutting‑edge tools and platforms that streamline your daily workflow.
• Regular wellness initiatives, including virtual fitness classes, mental health resources, and mindfulness sessions.

Role Overview

As a Senior Remote Customer Care Advisor, you will be the frontline champion for our members. Your primary responsibility is to deliver exceptional phone, email, and chat support, ensuring every member interaction is handled with empathy, accuracy, and efficiency. You’ll be the trusted guide who helps members navigate their dental and vision benefits, resolve concerns, and make informed decisions about their health plans. Your work will directly influence member satisfaction scores, retention rates, and the overall reputation of brighthush.

Key Responsibilities

• Handle inbound and outbound communications across multiple channels (phone, email, chat) with professionalism and courtesy.
• Review member accounts, answer product and policy questions, and process transactions such as enrollment changes, billing inquiries, and dispute resolutions.
• Escalate complex issues to the appropriate department, ensuring timely follow‑up and resolution.
• Maintain meticulous records of all member interactions in our CRM system, documenting key details and action items.
• Stay current on all brighthush products, services, and industry trends to provide accurate and up‑to‑date information.
• Educate members on maximizing the value of their dental and vision benefits, promoting preventive care and wellness.
• Build trust and rapport with members throughout the healthcare lifecycle, contributing to higher retention rates.
• Consistently meet or exceed performance metrics such as call quality, conversation effectiveness, member satisfaction, call volume, average handle time, attendance, and schedule adherence.
• Participate in team meetings, skill‑building sessions, and ongoing training to sharpen your expertise.
• Collaborate with cross‑functional teams—claims, underwriting, marketing—to streamline member experiences.
• Contribute to process improvement initiatives by sharing frontline insights and best practices.

Essential Qualifications

• Minimum of 2 years of customer service or call center experience, preferably in a high‑volume environment.
• Strong verbal and written communication skills, with a clear, friendly, and professional tone.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and collaboration tools (Teams, Slack).
• Ability to multitask—listening, typing, speaking, and navigating multiple interfaces simultaneously.
• High level of attention to detail and strong organizational skills.
• Self‑motivated, with a proactive approach to problem solving.
• College degree preferred but not required; relevant certifications (e.g., Customer Service Excellence) are a plus.
• Bilingual (Spanish) candidates receive an additional pay differential.

Preferred Qualifications

• Experience in the dental or vision insurance sector.
• Knowledge of CRM systems (e.g., Salesforce, Zendesk) and call center metrics.
• Previous exposure to remote work environments and self‑management.
• Background in health and wellness education or a related field.
• Experience with data analysis tools (Excel, Power BI) to track performance trends.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong problem‑solving abilities and the capacity to think on your feet.
• Excellent time‑management skills and the ability to prioritize tasks effectively.
• Adaptability to changing processes, policies, and technologies.
• Team player who thrives in a collaborative, high‑energy environment.
• Commitment to continuous learning and personal growth.
• Proficiency in using data to drive decisions and improve service quality.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. We offer:

• Structured onboarding and paid remote training to equip you with the knowledge and tools you need.
• Regular skill‑building workshops and certifications in customer service excellence, product knowledge, and industry best practices.
• Clear career pathways—from Customer Care Advisor to Senior Advisor, Team Lead, or Manager roles.
• Mentorship programs pairing you with seasoned leaders who can guide your career trajectory.
• Access to industry conferences, webinars, and networking events.
• Annual performance reviews that identify growth opportunities and set personalized development plans.
• Internal mobility options that allow you to explore roles across product, marketing, and operations.

Work Environment & Culture

Our remote‑first culture means you can work from the comfort of your own home while staying connected to a vibrant community. We foster:

• Regular virtual team huddles and social events to build camaraderie.
• Open communication channels—your voice matters, and we value your feedback.
• A culture of recognition—celebrating wins, milestones, and personal achievements.
• Inclusive policies that support work‑life balance, mental health, and overall well‑being.
• Access to a digital “watercooler” where you can share ideas, jokes, and industry news.
• Flexible work hours that accommodate different time zones and personal commitments.
• Annual “innovation days” where teams pitch new ideas to improve member experience.

Compensation & Benefits

While specific salary ranges are tailored to experience and role, brighthush offers a comprehensive benefits package that includes:

• Competitive base salary with performance incentives.
• Full coverage for health, dental, vision, life, and disability insurance.
• 401(k) with employer match to secure your financial future.
• Work‑from‑home stipend and equipment support.
• Unlimited paid time off and flexible scheduling.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and resources.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Employee stock purchase plan (ESPP) to share in the company’s growth.

How to Apply

Ready to bring your passion for customer service to a dynamic, growth‑oriented organization? Click the link below to submit your application and join the brighthush family. We’re excited to meet talented individuals who are eager to make a difference and help us continue to Spread the Smile across the nation.

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Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds, perspectives, and experiences to apply.

Connect With Us

Discover more about our culture, values, and the impact we’re making by visiting our and following us on LinkedIn, Glassdoor, and other social platforms.