Senior Remote Customer Care Specialist – Detroit & Nationwide – Champion Patient Support, Engagement & Satisfaction at brighthush

About brighthush

brighthush is a forward‑thinking wellness organization that is redefining how people experience health and well‑being. With a mission to empower individuals to live healthier, happier lives, we combine cutting‑edge technology, evidence‑based programs, and compassionate human touch to deliver personalized care at scale. Our team of passionate professionals works across the full spectrum of health services—from preventive coaching to chronic disease management—creating a seamless, supportive journey for every client.

As we expand our reach across the United States, we’re looking for a dedicated Customer Care Specialist to join our dynamic remote team. Whether you’re based in Detroit or anywhere in the U.S., you’ll play a pivotal role in ensuring that every interaction with our clients is positive, efficient, and memorable.

Why Join brighthush?

At brighthush, we believe that the best results come from a culture that values curiosity, collaboration, and continuous growth. Here’s what you can expect when you become part of our family:

• Impactful Work: Every call, email, or chat you handle directly contributes to a client’s health journey.
• Flexibility: Work from the comfort of your home or from our Detroit office—whichever suits you best.
• Growth Opportunities: We invest in your professional development through mentorship, training programs, and clear career pathways.
• Inclusive Environment: A diverse, supportive workplace where every voice is heard.
• Competitive Compensation: A base salary that reflects your experience, plus performance bonuses.

Key Responsibilities

As a Customer Care Specialist, you will be the frontline advocate for our clients, ensuring their experience with brighthush is smooth, supportive, and solution‑oriented. Your day‑to‑day tasks will include:

• Processing Submissions: Accurately capture client data, verify documentation, and update our CRM system to maintain a single source of truth.
• Supporting Phone Calls: Handle inbound and outbound calls with professionalism, empathy, and a clear focus on resolving client needs.
• Resolving Inquiries: Quickly diagnose issues, provide accurate information, and guide clients through next steps—whether it’s scheduling an appointment, troubleshooting a technical glitch, or escalating a concern.
• Maintaining Quality Standards: Adhere to company policies, quality guidelines, and compliance requirements to ensure consistent, high‑quality service.
• Collaborating Across Teams: Work closely with the Sales, Technical Support, and Program Management teams to deliver a unified client experience.
• Continuous Improvement: Participate in process reviews, share feedback, and help identify opportunities to streamline workflows.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skill, and passion for customer service. The following qualifications are essential:

• High school diploma or equivalent; a bachelor’s degree is a plus.
• 1–2 years of customer service experience—preferably in a health, wellness, or technology environment.
• Proficiency in using CRM systems (e.g., brighthush, brighthush) and brighthush Office Suite.
• Strong written and verbal communication skills in English.
• Excellent organizational abilities and the capacity to manage multiple priorities simultaneously.
• Demonstrated empathy and a genuine desire to help others.
• Ability to work independently in a remote setting while maintaining high productivity.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience in the healthcare or wellness industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual capabilities—especially Spanish or other widely spoken languages.
• Previous experience handling high‑volume call centers or support tickets.
• Familiarity with telehealth platforms and virtual care workflows.

Skills & Competencies

Success at brighthush requires a blend of technical and interpersonal skills. We’re looking for individuals who can:

• Navigate complex systems with ease and accuracy.
• Communicate clearly and confidently, both verbally and in writing.
• Show resilience and adaptability in fast‑paced, evolving environments.
• Demonstrate strong problem‑solving abilities and a proactive mindset.
• Maintain a positive, can‑do attitude, even during challenging interactions.
• Collaborate effectively with cross‑functional teams and stakeholders.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Care Specialist, you’ll have access to:

• On‑the‑job training modules covering product knowledge, compliance, and customer engagement.
• Mentorship programs pairing you with senior team members for guidance and career advice.
• Regular performance reviews that identify growth areas and set clear advancement goals.
• Opportunities to transition into specialized roles—such as Program Coordinator, Quality Assurance Analyst, or Customer Success Manager—based on your interests and strengths.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of health‑tech trends.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. We celebrate diversity and encourage every team member to bring their authentic self to work. Highlights of our culture include:

• Regular virtual team‑building events and quarterly in‑person retreats.
• Open‑door leadership policy—your voice matters, and we listen.
• Flexible work hours to support work‑life balance.
• Community outreach initiatives that let you give back while building professional networks.
• Recognition programs that celebrate milestones, achievements, and peer support.

Compensation, Perks, and Benefits

We believe in rewarding our team fairly and comprehensively. Your compensation package will include:

• Competitive Salary: $34,320 per year, commensurate with experience and performance.
• 401(k) Matching: We match your contributions to help you build a secure financial future.
• Paid Time Off: Generous PTO policy that includes vacation, sick leave, and personal days.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Parental Leave: Generous paid parental leave for new parents.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Remote Work Flexibility: Work from home with a stipend for home‑office setup.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

If you’re ready to join a team that values your expertise, supports your growth, and makes a real difference in people’s lives, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.