Senior Remote Customer Engineering Manager – AI‑Driven Building Optimization & Digital Twin Solutions

About brighthush

brighthush is a forward‑thinking technology company that is redefining how the built environment operates. Since its founding in 2017, brighthush has pioneered an Operational AI platform that fuses connected physical assets, real‑time operational data, and human insights to help building owners, facility managers, and energy professionals unlock unprecedented efficiency, sustainability, and occupant comfort. Our platform delivers intelligent, data‑driven recommendations that transform complex buildings into responsive, self‑optimizing ecosystems.

With a global footprint that spans the United States, Europe, and Asia, brighthush is rapidly expanding its team of engineers, data scientists, and industry experts. We are committed to creating a culture of curiosity, collaboration, and continuous improvement—where every employee has the opportunity to shape the future of the built world.

Role Overview

As a Senior Remote Customer Engineering Manager at brighthush, you will be the linchpin that connects our cutting‑edge technology with the real‑world needs of our customers. You will own the entire customer journey—from initial onboarding through post‑deployment optimization—ensuring that each engagement delivers measurable value, drives adoption, and sets the stage for long‑term partnership.

In this role, you will lead cross‑functional teams, manage complex delivery pipelines, and serve as the primary technical advocate for our customers. Your strategic vision, deep industry knowledge, and hands‑on engineering expertise will help shape the future of building performance and sustainability.

Key Responsibilities

• End‑to‑End Deployment Leadership: Own the full deployment lifecycle—pre‑deployment planning, execution, and post‑deployment support—ensuring clear milestones, Definition of Done, and on‑time, on‑value delivery.
• Cross‑Functional Coordination: Lead and synchronize teams across integration, data science, subject‑matter experts, solutions architects, sales, and product, managing dependencies and ensuring seamless hand‑offs across regions.
• Prioritization & Resource Management: Balance competing demands across multiple customers and workstreams, optimizing speed, quality, and value while maintaining a clear focus on strategic objectives.
• Conflict Resolution & Stakeholder Alignment: Navigate and resolve conflicts within teams and with customers, aligning stakeholders on scope, trade‑offs, and decisions to keep projects on track.
• Risk & Escalation Management: Identify, assess, and mitigate risks; manage escalations; and provide transparent status and value reporting to customers and internal leadership.
• Customer Partnership: Partner with customers to understand their unique challenges, provide expert guidance and training on brighthush’s platform and Skills library, and champion their success.
• Value Realization & Health Management: Own customer health metrics, adoption rates, insights actioned, ROI, and support renewal and expansion opportunities.
• Industry Expertise: Maintain a deep, evolving knowledge of the building industry—including key stakeholders, pain points, and emerging trends—to inform strategy and customer conversations.
• Internal Leadership: Coach internal teams on best practices for implementing Skills in specific buildings and systems to achieve high‑level goals.
• AI Onboarding Tooling: Leverage AI‑driven onboarding tools to accelerate time‑to‑value, improve onboarding quality, and provide feedback for continuous improvement.
• Product & Roadmap Collaboration: Partner with Product, Engineering, and Sales to refine product roadmaps and growth plans focused on delivering customer value.

Essential Qualifications

• Bachelor of Science in Engineering, Computer Science, Software Engineering, or equivalent practical experience.
• 5+ years of experience in delivery, engineering consulting, or building systems.
• Hands‑on experience in Mechanical / HVAC engineering consulting or Building Automation Systems.
• Strong grasp of engineering fundamentals and building systems architecture.
• Experience with automated Fault Detection & Diagnostics, Continuous Commissioning, and Measurement & Verification.
• Proven project or program management across complex, cross‑functional initiatives.
• Exceptional prioritization, conflict‑management, and cross‑group collaboration skills.
• Excellent stakeholder and executive communication—able to translate subject‑matter expertise to product and engineering teams.
• Ability to translate domain expertise into productized solutions.
• Experience identifying value through data‑driven measures and guiding customers to actionable roadmaps.
• Adaptable and open to new ideas and approaches for continuous improvement.
• US‑based, fully remote.
• Strong preference for candidates located in WA, TX, NY, CA, NC, NV, MI, MA, MD, IL, GA, FL.
• Experience with digital twin or building analytics platforms.
• Project or program management certification (e.g., PMP) or equivalent.
• Familiarity with BMS / BAS protocols (e.g., BACnet, Modbus) and CMMS / EMS integration.
• Experience with data platforms and understanding of data integration and flow.

Preferred Qualifications

• Advanced degree (M.S. or Ph.D.) in Engineering, Data Science, or a related field.
• Prior experience in a SaaS or cloud‑based platform environment.
• Track record of leading high‑impact customer success initiatives in the building technology space.
• Experience with AI/ML model deployment and performance monitoring.
• Knowledge of sustainability certifications (LEED, WELL, BREEAM) and energy efficiency standards.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Technical Expertise in Building Systems & IoT
• Data‑Driven Decision Making
• Project & Program Management (Agile & Waterfall)
• Stakeholder Engagement & Executive Presence
• Conflict Resolution & Negotiation
• Continuous Improvement & Process Optimization
• Cross‑Cultural Communication & Remote Team Leadership
• Customer‑Centric Mindset & Empathy
• Adaptability & Resilience in Fast‑Paced Environments

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Engineering Manager, you will:

• Lead high‑visibility projects that directly influence product direction and market adoption.
• Mentor junior engineers and customer success professionals, fostering a culture of knowledge sharing.
• Participate in cross‑functional leadership forums, shaping strategy and innovation.
• Access continuous learning resources, including industry conferences, certifications, and internal training programs.
• Advance into senior leadership roles such as Director of Customer Success, VP of Engineering, or Chief Customer Officer.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in the United States while staying connected to a vibrant, collaborative community. We prioritize:

• Transparent communication through weekly all‑hands meetings, real‑time collaboration tools, and open‑door leadership.
• Work‑life balance with flexible hours, generous vacation policies, and a focus on mental well‑being.
• Diversity, equity, and inclusion initiatives that celebrate unique perspectives and foster belonging.
• Innovation labs and hackathons that encourage experimentation and rapid prototyping.
• Community outreach and sustainability projects that align with our mission to make buildings smarter and greener.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior engineering managers.
• Performance‑based bonuses tied to customer success metrics and product milestones.
• Equity options that allow you to share in the company’s long‑term growth.
• Comprehensive health, dental, vision, and life insurance—100% of employee premiums covered, with 95% coverage for dependents.
• 401(k) plan with a 100% company match on the first 5% of contributions.
• 20 days of accrued vacation, 10 days of paid sick leave, and 8 paid holidays per year.
• Paid parental leave coordinated with applicable state programs.
• Professional development stipend and reimbursement for certifications, conferences, and training.
• Access to wellness programs, mental health resources, and a flexible work schedule.

How to Apply

Ready to join a team that is shaping the future of building technology? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Remote Customer Engineering Manager role at brighthush. We look forward to exploring how your expertise can help our customers achieve transformative results.

Closing

At brighthush, you’ll be part of a mission‑driven organization that blends cutting‑edge AI with deep industry knowledge to create smarter, more sustainable buildings. If you thrive in a fast‑paced, collaborative environment and are passionate about delivering tangible value to customers, we invite you to apply and help us accelerate the next wave of building innovation.