Senior Remote Customer Experience Champion – AI‑Powered Insurance & Asset Management Platform – Drive Customer Success & Innovation at brighthush

About brighthush

brighthush is redefining the way people protect and manage their most valuable assets—cars, homes, and beyond. By seamlessly blending real‑time data, predictive analytics, and a friction‑free mobile experience, we empower customers to navigate insurance, maintenance, financing, and repairs with unprecedented ease. Our AI‑driven platform translates complex policy landscapes into simple, intuitive journeys, turning ownership into an effortless, transparent, and affordable experience. We’re not just building a product; we’re igniting a movement that reimagines the very notion of safeguarding the things that matter most.

Why brighthush?

• Innovation at Scale: We are the first AI‑powered advisor that consolidates the entire lifecycle of physical assets into one seamless app.
• Rapid Growth: With over 5 million customers, $240 million in funding, and profitability achieved in 2024, we’re poised for the next wave of expansion.
• People‑First Culture: Our team thrives on collaboration, continuous learning, and a shared commitment to customer delight.
• Remote‑First Flexibility: Work from anywhere with full equipment support, flexible scheduling, and a culture that values results over hours.
• Career Impact: Your ideas shape the product, your voice influences strategy, and your growth is accelerated.

Role Overview

As a Senior Remote Customer Experience Champion at brighthush, you will be the frontline advocate of our customers’ journeys. You’ll not only answer questions but anticipate needs, uncover hidden opportunities, and ensure every interaction leaves a lasting positive impression. Your deep understanding of our AI platform and the diverse insurance partners will empower you to guide customers through policy changes, claims, and everyday maintenance.

Key Responsibilities

• Customer Advocacy: Deliver exceptional service by proactively identifying coverage gaps, renewal spikes, and discount opportunities before customers even ask.
• Inbound Support: Handle high‑volume calls and chats from policyholders needing changes, claims, or general inquiries with empathy and efficiency.
• Product Mastery: Become an expert on brighthush’s AI‑driven features and the array of insurance partners. Use this knowledge to guide customers to the best fit for their unique situation.
• Problem Solving: Resolve complex customer issues by coordinating with underwriting, claims, and technical teams, ensuring a smooth end‑to‑end experience.
• Data Capture & Feedback: Log detailed notes, capture sentiment, and relay actionable insights back to product and engineering teams to drive continuous improvement.
• Process Improvement: Identify bottlenecks in service workflows and propose solutions that enhance speed, accuracy, and customer satisfaction.
• Cross‑Functional Collaboration: Partner with product, engineering, underwriting, and marketing to align on customer pain points and feature enhancements.
• Quality Assurance: Participate in regular audits of customer interactions to maintain high service standards and compliance with regulatory requirements.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong verbal and written communication skills in English.
• Demonstrated ability to work independently in a remote setting.
• Excellent problem‑solving skills and a proactive mindset.
• Positive, customer‑centric attitude with a genuine desire to help.
• Experience with CRM or help‑desk software (e.g., popular platforms) is a plus.
• Basic technical proficiency with web and mobile interfaces.

Preferred Qualifications

• Prior experience in customer service, sales, or hospitality roles.
• Background in insurance, automotive, or home‑ownership services.
• Familiarity with AI or data‑driven product ecosystems.
• Knowledge of policy administration or claims processing.
• Experience working in a fast‑paced startup environment.

Skills & Competencies

• Customer Empathy: Ability to listen actively and respond with tailored solutions.
• Technical Aptitude: Comfortable navigating web and mobile interfaces, troubleshooting basic issues.
• Analytical Thinking: Quickly assess data points to identify trends and opportunities.
• Collaboration: Work cross‑functionally with product, engineering, and underwriting teams.
• Time Management: Prioritize tasks in a dynamic, high‑volume environment.
• Adaptability: Thrive in a constantly evolving product landscape.
• Communication: Convey complex information clearly to both technical and non‑technical stakeholders.

Career Growth & Learning

At brighthush, your professional journey is as dynamic as our product. We offer:

• Structured mentorship programs with senior leaders.
• Paid training for P&C insurance licensing—whether you’re new to the industry or looking to deepen your expertise.
• Opportunities to transition into product, underwriting, or data analytics roles.
• Annual learning stipend for courses, certifications, and conferences.
• Clear performance metrics that align with promotion pathways.
• Access to internal hackathons, innovation labs, and cross‑departmental projects.
• Regular career development workshops covering leadership, negotiation, and advanced analytics.

Work Environment & Culture

brighthush’s culture is built on three pillars:

1. People First: We celebrate diversity, encourage open dialogue, and prioritize mental and physical well‑being.
2. Ownership Mindset: Every team member is empowered to make decisions, take initiative, and drive impact.
3. Continuous Learning: From weekly knowledge‑share sessions to hackathons, we foster a growth mindset.

Our remote‑first model means you’ll receive a fully equipped home office setup, flexible scheduling (5‑day 8‑hour or 4‑day 10‑hour options), and the freedom to work from any of the states we support. We also maintain a small in‑office presence in key cities for those who prefer occasional collaboration.

Compensation & Benefits

• Hourly Rate: $19.00 – $21.00, commensurate with experience.
• Equity: Stock options as part of the total rewards package.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement: 401(k) plan with employer matching.
• Paid Time Off: Generous vacation, sick leave, and paid parental leave.
• Wellness Programs: Gym membership discounts, mental health resources, and wellness stipends.
• Professional Development: Annual learning stipend and access to industry conferences.
• Work‑From‑Home Support: Fully funded home office equipment and monthly stipend for internet and utilities.
• Employee Recognition: Quarterly awards for outstanding customer impact and innovation.

How to Apply

Ready to join a team that’s reshaping the insurance landscape? Submit your resume and a brief cover letter highlighting why you’re the perfect fit for brighthush. We review applications on a rolling basis and will contact shortlisted candidates directly.

Closing

At brighthush, we’re not just building a product—we’re creating a movement that transforms how people protect their most valuable assets. If you’re passionate about customer experience, thrive in a fast‑paced, remote environment, and want to be part of a culture that values ownership, learning, and impact, we want to hear from you. Apply today and help us bring the future of insurance to life.