Senior Remote Customer Experience Champion – Flexible Hours, Up to $45/hr, Work‑From‑Home Role at brighthush – Driving Product Innovation & Elevating Participant Success

About brighthush

brighthush is a global pioneer in the market‑research arena, redefining how brands connect with consumers on a deeply personal level. By turning everyday shoppers into strategic partners, we empower companies to launch products that resonate across continents, industries, and cultures. Our reach spans from emerging markets to established economies, delivering real‑time, actionable insights that shape product development, safety standards, and market positioning. At brighthush, we fuse cutting‑edge data integrity with an unwavering commitment to customer satisfaction, ensuring every new offering meets the highest standards of quality, usability, and market fit.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a mission that transforms the way products are created and refined. Here’s what makes brighthush a standout destination for ambitious, customer‑centric professionals:

• Fully Remote, Flexible Work: All positions are 100% remote, giving you the freedom to work from the comfort of your home while balancing family, education, or other commitments.
• Competitive Compensation: Earn up to $45 per hour, with a guaranteed minimum of $25 for most projects. Weekly payouts via direct deposit or cheque keep your earnings flowing.
• Impactful Work: Your voice directly influences product design, safety, and market strategy for top brands worldwide.
• Career Growth: Start as a Customer Experience Champion and advance to senior research analyst, project manager, client‑facing roles, or even product development specialist.
• Learning & Development: Access industry‑leading training, webinars, mentorship programs, and monthly skill‑building workshops.
• Inclusive Culture: Join a diverse, collaborative team that values transparency, creativity, and continuous improvement.

Role Overview

As a Senior Remote Customer Experience Champion, you will be the linchpin that ensures a seamless testing experience for participants and maintains the integrity of our data collection processes. You will act as the primary point of contact for participants, coordinate logistics, verify data, enforce protocols, and collaborate with cross‑functional teams to continuously improve the testing journey.

Day‑in‑the‑Life

• Morning check‑in: Review participant inbox, respond to queries, and confirm upcoming test sessions.
• Mid‑day logistics: Schedule test kits, track shipments, and troubleshoot any delivery hiccups.
• Afternoon data review: Verify screenshots, audio recordings, and written feedback for completeness and accuracy.
• Evening collaboration: Meet with research and product teams to discuss protocol refinements and share participant insights.

Key Responsibilities

• Participant Support: Manage and respond to participant inquiries via email, chat, and phone with professionalism and empathy, ensuring a positive experience from start to finish.
• Logistics Coordination: Schedule test sessions, dispatch product kits, and troubleshoot any logistical issues that arise during the testing cycle.
• Data Verification: Collect, review, and verify test data—including screenshots, audio recordings, videos, and written feedback—to guarantee accuracy and completeness.
• Protocol Enforcement: Ensure participants follow the In‑Home Usage Test (IHUT) Daily Schedule and adhere to brand guidelines, maintaining consistency across all studies.
• Record Management: Maintain accurate records in our secure database, flag anomalies, and promptly elevate issues to the research team for resolution.
• Cross‑Functional Collaboration: Work closely with research and product teams to refine test protocols and improve participant experience, contributing to continuous improvement initiatives.
• Technology Adoption: Participate in regular training sessions to stay current on new testing tools, such as brighthush’s Mobile In‑Home Use Test Technology.
• Process Enhancement: Provide feedback on processes and suggest enhancements that streamline operations and elevate data quality.

Essential Qualifications

• Education: High school diploma or equivalent; bachelor’s degree preferred.
• Communication: Excellent written and verbal communication skills in English, with a knack for clear, concise, and courteous interactions.
• Attention to Detail: Strong focus on accuracy and a methodical approach to data collection and record‑keeping.
• Instructional Adherence: Ability to follow detailed instructions and maintain consistency across multiple projects.
• Technical Setup: Reliable internet connection and a computer capable of running standard office software.
• Digital Literacy: Basic proficiency with digital cameras or smartphones for capturing images and videos.
• Integrity: Honesty, confidentiality, and a commitment to upholding data security standards.
• Age: Minimum age of 18 years.

Preferred Qualifications

• Previous experience in customer service, call center, or research support roles.
• Familiarity with market‑research methodologies or product testing.
• Experience using survey platforms, data entry tools, or CRM systems.
• Knowledge of consumer behavior and product development cycles.
• Multilingual abilities to support diverse participant groups.

Skills & Competencies

• Communication: Clear, concise, and courteous in all interactions.
• Organizational Skills: Ability to manage multiple test projects simultaneously.
• Problem‑Solving: Quick to identify issues and propose effective solutions.
• Technical Aptitude: Comfortable learning new software and troubleshooting basic tech problems.
• Customer‑Centric Mindset: Focused on delivering a positive experience for participants and clients alike.
• Adaptability: Thrives in a fast‑moving environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you gain experience, you may transition into:

• Senior Research Analyst: Lead complex studies and interpret data for strategic decisions.
• Project Manager: Oversee end‑to‑end testing projects, coordinate cross‑functional teams, and ensure deliverables.
• Client Relationship Manager: Build and maintain partnerships with top brands.
• Product Development Specialist: Collaborate directly with R&D to shape product features.

We also offer:

• Monthly skill‑building workshops covering data analytics, UX research, and market trends.
• Mentorship programs pairing new hires with seasoned professionals.
• Access to industry conferences and webinars at no cost.
• Opportunities to contribute to white‑paper publications and internal knowledge bases.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative culture where every voice matters. Our remote teams rely on transparent communication, mutual respect, and a shared commitment to excellence. We celebrate successes, learn from challenges, and continuously refine our processes to deliver the best outcomes for our clients and participants.

• Transparency: Open sharing of goals, metrics, and feedback.
• Collaboration: Cross‑functional teamwork that breaks down silos.
• Continuous Improvement: A mindset that embraces change and seeks better ways to work.
• Well‑Being: Supportive policies that prioritize mental and physical health.

Compensation, Perks & Benefits

• Competitive Pay: Up to $45 per hour, with a guaranteed minimum of $25 for most projects.
• Weekly Payouts: Direct deposit or cheque every Wednesday.
• Flexible Hours: Work 15–25 hours per week, with the freedom to choose your schedule.
• Product Ownership: In many cases, you can keep the product you test.
• Health & Wellness: Access to virtual wellness resources and mental health support.
• Professional Development: Paid training, certifications, and conference attendance.
• Technology Stipend: Reimbursement for necessary equipment and internet usage.
• Community Engagement: Participation in company‑wide virtual events, hackathons, and social initiatives.
• Recognition Programs: Quarterly awards for outstanding performance and innovation.

How to Apply

Ready to join a dynamic team that values your voice and rewards your effort? Click the button below to submit your application and start your journey with brighthush today.

Apply Now

Closing Statement

At brighthush, we turn everyday consumers into powerful partners in product innovation. If you are detail‑oriented, tech‑savvy, and eager to make a tangible impact from the comfort of your home, we want to hear from you. Join us and help shape the next generation of products that delight customers worldwide.