Senior Remote Customer Experience & Insight Analyst – Data‑Driven Strategist for Global Brands, Specializing in Survey Research, Product Testing, Email Support, and Advanced Data Management at brighthush

About brighthush

At brighthush, we believe that every data point is a stepping stone toward the next breakthrough in customer experience. Our multidisciplinary team—comprising data scientists, UX researchers, product strategists, and customer success experts—partners with Fortune 500 leaders, nimble startups, and everything in between. By turning raw numbers into actionable insights, we help brands accelerate innovation, sharpen messaging, and elevate satisfaction across the globe.

Whether you’re working from a cozy home office or a bustling co‑working space, you’ll feel the pulse of a vibrant, inclusive culture that values curiosity, collaboration, and continuous learning. At brighthush, your voice matters, your data matters, and your career matters.

Why This Role Is a Game‑Changer

In today’s hyper‑competitive marketplace, brands can’t afford to guess what their customers want. They need real‑time, granular insights that translate into tangible product improvements and marketing wins. As a Remote Customer Experience & Insight Analyst, you will be the linchpin that turns customer feedback into strategic action. Your work will directly influence product roadmaps, campaign messaging, and the overall customer experience for some of the world’s most recognizable brands.

Role Overview

You will serve as the bridge between our clients’ strategic objectives and the real‑world feedback that fuels them. Your day‑to‑day work will involve a blend of data entry, email support, survey research, and product testing—all delivered from the comfort of your own workspace. You’ll collaborate with cross‑functional teams, synthesize findings, and present actionable recommendations that drive measurable business outcomes.

Key Responsibilities

• Data Collection & Management: Accurately capture, clean, and organize customer data from multiple sources—including surveys, email interactions, and product testing logs—using tools such as Excel, Google Sheets, and specialized CRM platforms.
• Survey Design & Execution: Partner with research and product teams to design, pilot, and deploy surveys that uncover deep insights into customer preferences, pain points, and satisfaction metrics.
• Email Support & Engagement: Manage inbound email queries, provide timely and empathetic responses, and log interactions to identify recurring themes and opportunities for improvement.
• Product Testing & Feedback Loop: Coordinate beta testing programs, gather qualitative and quantitative feedback, and translate findings into clear, prioritized action items for product managers.
• Insight Generation & Reporting: Analyze data sets to uncover trends, segment audiences, and produce concise reports and dashboards that inform strategic decisions.
• Stakeholder Collaboration: Present insights to internal stakeholders and external clients, tailoring communication style to technical and non‑technical audiences alike.
• Continuous Improvement: Identify gaps in data collection processes, recommend automation or tool enhancements, and champion best practices across the organization.

Essential Qualifications

• Minimum of 2–3 years of experience in customer experience research, data analysis, or a related field.
• Proficiency in data manipulation tools (Excel, Google Sheets, SQL basics) and survey platforms (Qualtrics, SurveyMonkey, Typeform).
• Strong written and verbal communication skills, with the ability to translate complex data into clear, actionable insights.
• Experience managing email support workflows and using CRM systems (HubSpot, Salesforce, Zendesk).
• Demonstrated ability to design and execute product testing programs, including recruiting participants and synthesizing feedback.
• Self‑motivated, detail‑oriented, and comfortable working independently in a fully remote environment.
• Basic understanding of UX principles and customer journey mapping is a plus.

Preferred Qualifications

• Experience working with large‑scale consumer brands or in a B2B SaaS environment.
• Knowledge of data visualization tools (Tableau, Power BI, Looker).
• Familiarity with statistical analysis software (SPSS, R, Python).
• Project management experience, including Agile or Scrum methodologies.
• Multilingual capabilities to support global client initiatives.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets and identify actionable patterns.
• Customer‑Centric Mindset: Passion for understanding and improving the end‑user experience.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Technical Proficiency: Comfortable with spreadsheets, databases, and survey tools.
• Collaboration: Works effectively across departments—product, marketing, sales, and support.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Problem‑Solving: Proactively identifies issues and proposes innovative solutions.

What brighthush Offers You

Career Growth: We believe in nurturing talent. You’ll have access to mentorship programs, leadership training, and the opportunity to lead projects that shape our clients’ success stories. As you grow, you can transition into senior analyst roles, product strategy, or even client‑facing positions.

Learning & Development: We provide a robust learning ecosystem—online courses, workshops, and certifications in data science, UX research, and project management. Your professional development is a priority, and we’ll cover relevant training fees.

Work Environment: Fully remote with flexible hours. You’ll join a global community of passionate professionals who value work‑life balance, creativity, and continuous improvement. Our virtual coffee breaks and monthly hackathons keep the culture vibrant.

Compensation & Perks: Competitive salary commensurate with experience, performance‑based bonuses, and a comprehensive benefits package that includes health, dental, vision, and a generous paid time off policy. We also offer a stipend for home‑office equipment and a wellness allowance.

Impact: Every insight you generate has a direct line to product enhancements and marketing wins. You’ll see the tangible results of your work reflected in improved customer satisfaction scores, higher conversion rates, and stronger brand loyalty for our clients.

How to Apply

Ready to make data‑driven decisions that shape the future of global brands? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your expertise can help us push the boundaries of customer experience.

Apply for this role now

Join brighthush Today

At brighthush, we’re not just a consultancy—we’re a movement that empowers brands to listen, learn, and evolve. If you’re passionate about turning raw data into strategic gold, thrive in a collaborative remote setting, and want to be part of a team that values curiosity and innovation, we want to hear from you. Apply today and help us champion data‑driven innovation for the world’s most exciting brands.