Senior Remote Customer Experience & Insight Analyst – Expert in Data Entry, Email Support, Survey Research & Product Testing – Driving Data‑Driven Innovation for Global Brands at brighthush

About brighthush – Where Data Meets Innovation

brighthush is a trailblazer in the world of customer experience research and data analytics. With a portfolio that spans Fortune 500 leaders, nimble startups, and everything in between, we empower brands to turn raw data into strategic gold. Our mission is simple: help our clients listen, learn, and lead by translating customer voices into actionable insights that accelerate growth and sharpen competitive advantage.

We are more than a data‑analytics firm. We are a partner in discovery, a catalyst for change, and a community that thrives on curiosity, collaboration, and continuous learning. Whether you’re working from a cozy home office or a bustling co‑working space, you’ll feel the pulse of a vibrant, inclusive culture that values every contribution. At brighthush, your voice matters, your data matters, and your career matters.

Why Join brighthush?

Imagine a workplace where every survey you design, every email you reply, and every product you test directly shapes the future of global brands. At brighthush, you’ll be at the intersection of customer experience and data science, turning insights into impact. We empower our people with the tools, training, and autonomy to innovate, grow, and lead.

Role Overview

As a Senior Remote Customer Experience & Insight Analyst, you will serve as the bridge between our clients’ strategic objectives and the real‑world feedback that fuels them. Your day‑to‑day work will involve collecting and analyzing data, engaging directly with customers, testing new products, and translating findings into actionable insights. You’ll collaborate with cross‑functional teams—research analysts, product managers, marketing specialists—to ensure that every decision is backed by reliable evidence.

Key Responsibilities

• Survey Design & Administration: Craft engaging, bias‑free surveys, administer them across multiple channels, and ensure high response rates.
• Data Collection & Validation: Capture responses, perform real‑time quality checks, and resolve discrepancies before data migration.
• Data Entry & Quality Assurance: Accurately input survey responses, product ratings, and other data into our secure database, ensuring 100% accuracy and consistency.
• Email & Live Chat Support: Respond to customer inquiries, troubleshoot issues, and provide product information via email and live chat platforms.
• Product Testing & Feedback: Receive and evaluate new products before launch, delivering detailed feedback on usability, design, and overall experience.
• Reporting & Analytics: Compile findings into concise reports, highlight trends, and present insights to internal stakeholders.
• Process Improvement: Identify bottlenecks in data collection workflows and propose solutions to enhance efficiency and data quality.
• Compliance & Confidentiality: Adhere to all data protection regulations and maintain strict confidentiality of client and participant information.
• Continuous Learning: Stay current with industry trends, new survey methodologies, and emerging data‑analysis tools.
• Cross‑Functional Collaboration: Partner with research analysts, product managers, and marketing specialists to align insights with business objectives.
• Client Relationship Management: Build rapport with clients, understand their evolving needs, and recommend data‑driven solutions.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Marketing, Business, Communications, or a related field preferred.
• Minimum of 1 year experience in customer service, data entry, or market research.
• Strong written and verbal communication skills in English.
• Proficiency with brighthush Office Suite (Word, Excel, Outlook) and familiarity with survey platforms such as brighthush or similar.
• Excellent attention to detail and ability to spot inconsistencies or errors quickly.
• Self‑motivated, reliable, and able to manage time effectively in a remote setting.
• Basic understanding of data privacy laws (GDPR, CCPA) is a plus.
• Comfortable with learning new software and tools on the fly.
• Strong organizational skills and the ability to juggle multiple projects simultaneously.

Preferred Qualifications

• Experience with CRM systems such as brighthush or help‑desk software such as brighthush.
• Knowledge of market research methodologies and statistical analysis.
• Previous product testing or beta‑testing experience.
• Multilingual abilities (Spanish, French, Mandarin, etc.) to support global clients.
• Familiarity with remote collaboration tools such as brighthush, brighthush, or brighthush.
• Experience with data visualization tools (Tableau, Power BI, or similar).
• Background in UX research or usability testing.

Skills & Competencies

• Analytical Thinking: Ability to interpret data, identify patterns, and translate findings into clear, actionable recommendations.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning customer feedback into product improvements.
• Technical Aptitude: Comfortable navigating multiple software platforms, troubleshooting basic tech issues, and learning new tools quickly.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a flexible work environment.
• Collaboration: Work effectively with cross‑functional teams, including research analysts, product managers, and marketing specialists.
• Adaptability: Thrive in a fast‑paced, evolving industry where priorities can shift rapidly.
• Communication: Convey complex insights in simple, compelling language to both technical and non‑technical audiences.
• Problem‑Solving: Identify root causes of data quality issues and devise practical solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Remote Customer Experience & Insight Analyst, you’ll gain exposure to:

• Advanced market research techniques and data analytics tools.
• Product development cycles from ideation to launch.
• Cross‑departmental projects that influence strategic decisions.
• Professional development courses in data science, UX research, and customer experience.
• Mentorship from senior analysts and project leads.
• Opportunities to lead small research initiatives or pilot projects.
• Clear pathways to roles such as Senior Research Analyst, Product Insight Lead, or Customer Experience Manager.

Successful performers may progress to roles such as Senior Research Analyst, Product Insight Lead, or Customer Experience Manager, with clear pathways for advancement and increased responsibility.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and continuous learning. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Regular feedback loops and performance reviews.
• Access to a digital library of industry reports, webinars, and training modules.
• Inclusive, diverse, and supportive workplace values.
• Annual virtual retreats and optional in‑person meet‑ups.
• Employee resource groups focused on innovation, wellness, and community impact.

We celebrate achievements, encourage innovation, and reward creativity. Whether you’re a seasoned professional or just starting your career, you’ll find a welcoming environment that values your contributions.

Compensation, Perks, and Benefits

While the exact pay structure may vary based on project scope and experience, brighthush offers competitive compensation that includes:

• Flexible payment options: direct deposit, digital gift card codes, or other arrangements.
• Performance‑based bonuses tied to survey completion rates and data quality.
• Health and wellness stipend for home office setup.
• Access to a comprehensive benefits package for full‑time employees (health, dental, vision, retirement plans).
• Paid time off and flexible scheduling to accommodate personal commitments.
• Professional development budget for courses, certifications, and conferences.
• Annual tech allowance for software subscriptions and hardware upgrades.
• Employee discount program for industry events, books, and tools.

How to Apply

Ready to join a forward‑thinking team that values your voice and your data? Click the link below to submit your application and start your journey with brighthush:

Apply to This Job

Why brighthush?

At brighthush, you’ll be more than a data entry clerk or customer support agent. You’ll be a pivotal part of a mission to shape products that resonate with consumers worldwide. Your insights will help companies launch better products, refine marketing strategies, and ultimately deliver happier customers. Join us and turn your remote work into a powerful catalyst for innovation.

We can’t wait to see how your unique perspective will enrich our team. Apply today and help us build the future of market research, one survey at a time.