Senior Remote Customer Experience & Market Insight Lead – Championing Data‑Powered Consumer Insights & Product Innovation at brighthush

About brighthush

brighthush is a pioneering force in the global market research and product innovation landscape. We transform raw consumer voices into actionable strategy that fuels growth across consumer goods, technology, and lifestyle sectors. With a presence that spans continents and a culture rooted in curiosity, collaboration, and relentless impact, brighthush empowers every team member to work from anywhere, grow continuously, and earn a competitive, performance‑based reward structure. Our mission is simple: to help forward‑thinking brands uncover authentic insights that drive product excellence and create unforgettable customer experiences.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’re not just answering emails or taking calls—you’re shaping the next generation of products. We celebrate diverse perspectives, encourage experimentation, and reward bold ideas. As a Senior Remote Customer Experience & Market Insight Lead, you’ll sit at the intersection of customer experience and data science, turning everyday interactions into strategic gold. You’ll be part of a high‑velocity, data‑driven organization that values autonomy, continuous learning, and a culture of open feedback. If you thrive on turning insights into action and want to influence product strategy from the comfort of your home, this role is for you.

Key Responsibilities

• Customer Interaction & Support: Deliver timely, empathetic assistance across phone, email, chat, and social media channels, ensuring every customer feels heard and valued.
• Structured Feedback Collection: Design and conduct interviews, focus groups, and surveys to capture nuanced insights on new and existing products.
• Trend & Sentiment Analysis: Monitor market dynamics, competitor launches, and social listening feeds to surface emerging trends and consumer sentiment.
• Data Capture & Management: Accurately log all customer interactions and feedback into our CRM and analytics platforms, maintaining data integrity and confidentiality.
• Cross‑Functional Collaboration: Partner with product managers, marketing strategists, and research analysts to translate insights into actionable product enhancements.
• Process Optimization: Identify gaps in the customer journey and feedback loops, propose improvements, and champion best practices across the organization.
• Reporting & Presentation: Compile findings into clear, data‑rich reports and present recommendations to senior leadership and cross‑functional teams.
• Thought Leadership: Stay ahead of industry trends, emerging technologies, and best practices in customer experience and market research, and share knowledge with the team.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Communications, Marketing, Business, or a related field preferred.
• Minimum of 1 year of experience in customer service, market research, or product testing.
• Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and data entry tools; familiarity with analytics dashboards.
• Self‑motivated, detail‑oriented, and capable of working independently from a home office.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.

Preferred Qualifications

• Experience in B2C or B2B customer support environments.
• Background in market research, product testing, or consumer insights.
• Knowledge of social listening tools and survey platforms (e.g., Brandwatch, Qualtrics).
• Previous remote work experience with proven time‑management and self‑discipline.
• Experience presenting data insights to executive stakeholders.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delivering memorable experiences.
• Analytical Thinking: Ability to interpret data, spot patterns, and translate findings into clear recommendations.
• Adaptability: Thrive in a fast‑moving environment with evolving priorities.
• Collaboration: Comfortable partnering with cross‑functional teams across time zones.
• Tech Savvy: Quick learner of new tools and platforms; comfortable navigating complex software ecosystems.
• Communication: Strong storytelling skills to convey insights to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with you. We provide a structured framework for growth, continuous learning, and leadership development:

• Comprehensive onboarding and mentorship programs that pair you with seasoned experts.
• Access to industry conferences, webinars, and workshops—both virtual and in‑person.
• Internal training modules covering advanced market research techniques, data analytics, product strategy, and customer experience design.
• Clear promotion tracks to Senior Analyst, Product Manager, or Customer Experience Lead roles.
• Opportunities to lead cross‑functional projects, manage stakeholder relationships, and present findings to executive leadership.
• Annual performance reviews that align your personal goals with the company’s strategic objectives.

Work Environment & Company Culture

Our culture is anchored in trust, transparency, and a shared commitment to innovation. As a remote team member, you’ll experience:

• Flexible working hours that respect your personal commitments and promote work‑life balance.
• Regular virtual team‑building events, hackathons, and quarterly in‑person retreats to foster connection.
• A culture of open feedback and continuous improvement—your ideas are heard and acted upon.
• Inclusive policies that celebrate diversity, equity, and belonging across all levels.
• Access to a digital collaboration hub that supports seamless communication across time zones.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction metrics and product insight contributions.
• Health, dental, and vision insurance options for you and your dependents.
• 401(k) matching program with a generous contribution rate.
• Generous paid time off, flexible holiday scheduling, and a paid parental leave policy.
• Home‑office stipend to equip your workspace with ergonomic furniture and technology.
• Access to wellness programs, mental health resources, and an employee assistance program.
• Annual stipend for professional development courses, certifications, and conferences.

How to Apply

Ready to bring your customer‑first mindset to a role that shapes the future of products? Click the link below to submit your application and join the brighthush family.

Apply to the Senior Remote Customer Experience & Market Insight Lead position at brighthush

Closing Statement

At brighthush, we’re not just building products; we’re building futures—one insight at a time. If you’re passionate about listening, learning, and leading change from the comfort of your home, we want to hear from you. Join us, and let’s create the next generation of consumer experiences together.