Senior Remote Customer Experience & Sales Champion – Virtual Self‑Storage Solutions, Revenue Growth Strategist, Client Success Leader, and Account Management Expert at brighthush

About brighthush

brighthush is not just a player in the self‑storage market; it is a pioneer redefining how people store, protect, and manage their belongings. Since 2014, we have blended data‑driven strategy, cutting‑edge technology, and an unwavering customer‑first mindset to deliver secure, affordable, and scalable storage solutions across the United States. Our portfolio of high‑performance facilities serves both investors and tenants, creating lasting value for all stakeholders. At brighthush, we believe that innovation thrives when people are empowered, and that is why we have built a fully remote‑first culture that supports flexibility, collaboration, and continuous learning.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we recognize that the best ideas come from diverse perspectives and that talent can flourish anywhere. Our remote‑first approach means you can work from any location within the USA while staying connected through a vibrant digital ecosystem. We invest in your growth with:

• Competitive base salary plus performance‑based bonuses tied to sales and customer satisfaction.
• Comprehensive health, vision, dental, life, and short‑term disability coverage.
• 401(k) plan with company match to secure your long‑term financial future.
• Generous paid time off, holidays, and a wellness stipend.
• Ongoing professional development, mentorship, and clear career‑advancement pathways.
• A collaborative, inclusive culture that celebrates diversity and encourages innovation.

Position Overview

We are seeking a highly motivated Remote Customer Experience & Sales Champion to become the primary point of contact for prospective and existing tenants. In this role, you will guide customers through every stage of the journey—from initial inquiry to move‑in and beyond—while driving occupancy, revenue, and customer satisfaction through our advanced virtual management platform and your exceptional communication skills. You will be the voice of brighthush, embodying our mission to empower people and foster collaboration.

Key Responsibilities

• Sales Conversion & Targets: Convert inbound and outbound leads into rentals, consistently meeting or exceeding monthly and quarterly sales goals while maintaining a portfolio‑wide occupancy rate of 90%+.
• Revenue Optimization: Secure at least 80% enrollment in Protection Plans and Auto‑Pay through persuasive sales pitches, educational outreach, and diligent follow‑up.
• Customer Experience: Deliver a professional, solution‑oriented experience across all virtual communication channels (phone, email, text, chat), ensuring a 4.5+ Google Review rating.
• Lead & Customer Lifecycle Management: Manage the entire customer journey from inquiry to move‑in, conducting timely follow‑ups and achieving a minimum 78% conversion rate from qualified leads.
• Tenant Support & Retention: Provide prompt, courteous assistance to existing customers, resolving account questions, payment inquiries, access issues, and service requests while fostering long‑term retention.
• CRM Accuracy & Reporting: Maintain 100% accurate CRM records for all interactions, leads, and conversions, and generate weekly pipeline and performance reports.
• Cross‑Functional Collaboration: Communicate recurring customer concerns, lead trends, operational issues, and market feedback to Operations, Marketing, and Facility teams to enhance customer experience and occupancy.
• Operational Excellence: Utilize the StoreEase technology platform to monitor facilities, review access logs, oversee security systems, and promptly identify and address maintenance, cleanliness, or operational concerns, ensuring 100% compliance with safety and operational standards.

Essential Qualifications

• Minimum of 3 years’ experience in sales, call center, or customer service roles.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot, or similar).
• High school diploma or equivalent; college coursework in business or a related field is a plus.
• Strong verbal and written communication skills in English.
• Self‑motivated, goal‑oriented, and able to thrive in a remote work environment.

Preferred Qualifications

• Experience with self‑storage or property management industries.
• Familiarity with StoreEase, StorEdge, or VMOS platforms.
• Previous exposure to virtual customer service and remote sales processes.
• Knowledge of revenue‑optimization strategies and upselling techniques.
• Demonstrated ability to analyze data, identify trends, and propose actionable improvements.

Key Skills & Competencies

• Exceptional customer‑service orientation and problem‑solving mindset.
• Strong sales acumen with a consultative approach.
• Proficiency in using technology to streamline processes and enhance customer experience.
• Excellent time‑management and organizational skills.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Adaptability to changing priorities and a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience & Sales Champion, you will have the chance to:

• Progress into senior sales or account management roles.
• Take on leadership responsibilities within the Customer Experience or Operations teams.
• Participate in specialized training programs covering sales techniques, customer relationship management, and industry best practices.
• Engage in cross‑departmental projects that influence product development, marketing strategy, and operational improvements.
• Earn certifications in CRM platforms, sales methodologies, or project management.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous learning. Our remote‑first approach means you’ll have the flexibility to work from anywhere in the USA, while still enjoying:

• Regular virtual team huddles, brainstorming sessions, and social events.
• A supportive manager who provides constructive feedback and career guidance.
• Access to a digital knowledge base, training modules, and peer‑learning communities.
• Opportunities to contribute to company initiatives, such as sustainability projects and community outreach.

Compensation & Benefits

We offer a competitive base salary that reflects your experience and performance, complemented by:

• Monthly performance bonuses tied to sales targets and customer satisfaction metrics.
• Full coverage of health, vision, dental, short‑term disability, and life insurance.
• 401(k) plan with company match to help you build long‑term financial security.
• Paid time off, holidays, and a wellness stipend to support your well‑being.
• Remote work eligibility for employees who meet and maintain brighthush’s Work‑From‑Home requirements.

How to Apply

If you are a driven, customer‑centric professional ready to make a tangible impact in the self‑storage industry, we encourage you to apply today. Join brighthush and help us redefine the future of storage solutions while advancing your career in a supportive, growth‑oriented environment.