Senior Remote Customer Experience Specialist – B2B Service Excellence & Relationship Management in the Sustainable Plastics Manufacturing Sector

About brighthush

brighthush is a global trailblazer in the plastics manufacturing arena, celebrated for delivering high‑quality, sustainable solutions that empower businesses worldwide. With a relentless focus on innovation, operational excellence, and customer satisfaction, brighthush has become the trusted partner for companies seeking reliable, customized plastic products that meet the most demanding performance and environmental standards. Our remote‑first culture empowers employees to work from anywhere while staying deeply connected to a vibrant, collaborative team that thrives on creativity, agility, and a shared passion for service.

Why This Role Matters

As a Remote Customer Experience Specialist, you will be the frontline ambassador for brighthush’s B2B clientele. Your role will shape the first impression, nurture ongoing relationships, and drive continuous improvement in our service delivery. In a fast‑paced manufacturing environment, your ability to blend technical knowledge with exceptional communication will directly influence customer loyalty, repeat business, and the overall success of our commercial strategy. You will be the voice that translates our commitment to quality into tangible value for our partners, ensuring that every interaction reinforces brighthush’s reputation as a customer‑centric industry leader.

Key Responsibilities

• First‑Line Support: Serve as the primary point of contact for internal and external customers, responding to inquiries within 24 hours and ensuring a seamless experience from the first touchpoint.
• Order & Quote Management: Process customer purchase orders, sales quotes, sample requests, credit adjustments, and return authorizations with precision and speed.
• Escalation Handling: Own customer escalations, diagnose root causes, and collaborate with cross‑functional teams to deliver timely, positive resolutions.
• CRM Excellence: Utilize Salesforce to log interactions, track project status, capture new business opportunities, and follow up on sales leads.
• Commercial Support: Assist the sales and commercial teams with quote preparation, sample logistics, and occasional on‑site customer visits.
• Process Improvement: Participate in regular meetings to identify gaps, propose enhancements, and implement best practices that elevate the overall customer experience.
• Team Collaboration: Work closely with a tight‑knit, high‑energy team to maintain consistent service standards and share knowledge across functions.

Essential Qualifications

• Experience: Minimum of 2 years in customer service or inside sales within a manufacturing environment, preferably in plastics or related sectors.
• Education: Associate’s degree or equivalent from a two‑year college/technical school, or 1+ year of relevant manufacturing experience.
• Technical Proficiency: Advanced skills in Microsoft Office (Outlook, Excel, Word, PowerPoint) and Salesforce. Comfortable navigating complex data sets and generating reports.
• Communication: Exceptional verbal and written communication abilities, capable of engaging stakeholders at all levels.
• Problem‑Solving: Strong analytical mindset, high sense of urgency, and the flexibility to adapt to shifting priorities.
• Team Orientation: Genuine willingness to help colleagues, share insights, and contribute to a collaborative culture.

Preferred Background

• Experience in B2B customer service within the plastics or packaging industries.
• Familiarity with manufacturing processes, supply chain dynamics, and quality assurance protocols.
• Previous exposure to high‑volume order processing and complex quote generation.
• Knowledge of industry standards such as ISO 9001, ASTM, or relevant regulatory frameworks.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building long‑term relationships.
• Technical Acumen: Ability to translate technical product details into clear, customer‑friendly language.
• Data‑Driven Decision Making: Proficiency in analyzing metrics, identifying trends, and recommending actionable improvements.
• Time Management: Efficiently juggle multiple tasks, prioritize effectively, and meet deadlines in a remote setting.
• Adaptability: Thrive in a dynamic environment, quickly learning new tools, processes, and product lines.
• Collaboration & Influence: Work seamlessly across departments, influence stakeholders, and champion customer needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Experience Specialist, you will have the opportunity to:

• Progress into senior customer success roles, such as Customer Success Manager or Client Relations Lead.
• Transition into sales, account management, or product development positions, leveraging your deep understanding of customer needs.
• Participate in continuous learning programs, including certifications in Salesforce, Six Sigma, or project management.
• Engage in cross‑functional projects that expose you to manufacturing operations, supply chain logistics, and strategic planning.
• Benefit from mentorship programs that pair you with experienced leaders across the organization.

Work Environment & Culture at brighthush

Our remote‑first model means you can work from anywhere while staying connected to a high‑energy, collaborative team. We foster a culture of:

• Transparency: Open communication channels, regular town halls, and real‑time feedback loops.
• Innovation: Encouraging experimentation, continuous improvement, and the adoption of cutting‑edge technologies.
• Well‑Being: Flexible schedules, mental health resources, and a focus on work‑life balance.
• Diversity & Inclusion: A commitment to creating an environment where every voice is heard and valued.
• Recognition: Celebrating achievements through peer recognition programs and performance bonuses.

Compensation, Perks & Benefits

While the exact compensation will be discussed during the interview process, brighthush offers a competitive salary aligned with industry standards for remote customer experience roles. In addition, you will enjoy:

• Comprehensive health coverage (medical, dental, vision).
• 401(k) retirement plan with company matching.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and access to online learning platforms.
• Flexible work hours (8:00 AM–5:00 PM EST) to accommodate personal commitments.
• Technology stipend to support a productive home‑office setup.

How to Apply

If you are a tech‑savvy, customer‑focused professional with a passion for manufacturing and a desire to make a tangible impact, we want to hear from you. Submit your resume and a brief cover letter highlighting your experience in plastics manufacturing and B2B customer service through the brighthush careers portal. Tell us why you’re excited about this role and how your skills align with our mission to deliver exceptional customer experiences.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Reasonable accommodations are available for qualified individuals with disabilities upon request.

Join brighthush Today!

This is more than a job—it’s an invitation to join a forward‑thinking team that values innovation, collaboration, and customer success. If you thrive in a fast‑paced, remote environment and are eager to contribute to a company that is shaping the future of plastics manufacturing, apply now and become an integral part of brighthush’s journey.