Senior Remote Customer Experience Specialist – High‑Volume Automotive Call Center Champion Driving Dealer Partnerships, Enhancing Customer Loyalty, and Delivering Exceptional Service at brighthush

Welcome to brighthush – Pioneering the Future of Automotive Customer Experience

At brighthush, we’re more than a technology partner; we’re the catalyst that redefines how automotive dealerships connect with their customers. By blending cutting‑edge AI, real‑time data analytics, and a people‑first philosophy, we empower automotive professionals to deliver service that feels personal, seamless, and unforgettable. Whether you’re scheduling a routine maintenance visit or guiding a prospective buyer through the latest vehicle features, you’ll be part of a team that values curiosity, resilience, and a genuine passion for helping others.

Why brighthush is the Place to Grow Your Career

Working remotely from the comfort of your own home, you’ll enjoy the flexibility of a fully virtual environment while still being part of a vibrant, collaborative culture. At brighthush, we believe that a supportive workplace fuels innovation, and we back that belief with:

• Competitive hourly pay with semi‑annual performance reviews
• Comprehensive health, dental, and vision coverage for you and your family
• 401(k) retirement plan with a 3% company match
• Health Savings Account (HSA) and flexible spending options
• Paid time off (PTO) and paid holidays
• Merit‑based rewards and recognition programs
• Ongoing training and career‑growth pathways

Industry Context & Our Mission

The automotive landscape is evolving at a breakneck pace. Electrification, connected vehicles, and subscription‑style ownership models are reshaping customer expectations. brighthush sits at the forefront of this transformation, providing dealerships with the tools and talent to meet those expectations. As a Remote Customer Experience Specialist, you’ll be the voice that brings our automotive partners’ service offerings to life, ensuring every interaction is a step toward lasting loyalty.

About the Role

As a Senior Remote Customer Experience Specialist at brighthush, you will:

• Serve as the primary point of contact for dealership customers, handling inbound and outbound calls with professionalism and empathy.
• Leverage our proprietary AI‑driven scripts to guide conversations, resolve inquiries, and schedule service appointments.
• Maintain accurate, up‑to‑date customer and vehicle data in our CRM system, ensuring data integrity and compliance.
• Collaborate with cross‑functional teams—sales, service, marketing—to create a seamless customer journey.
• Adhere to all regulatory requirements, including the National Do Not Call Registry and privacy laws.
• Track and analyze key performance metrics, using insights to continuously improve scripts and processes.

Key Responsibilities

Your day‑to‑day tasks will include:

• Answering inbound calls from dealership customers, following scripted guidelines to resolve inquiries and schedule service appointments.
• Conducting outbound calls to promote scheduled maintenance, seasonal offers, and new vehicle releases.
• Collecting, verifying, and updating customer and vehicle data in our CRM system.
• Escalating complex issues to the appropriate dealership or manufacturer teams while maintaining a friendly, professional demeanor.
• Collaborating with cross‑functional teams—sales, service, and marketing—to ensure a consistent customer journey.
• Adhering strictly to the National Do Not Call Registry and privacy regulations to protect customer data.
• Tracking key performance metrics such as call volume, average handle time, and customer satisfaction scores.
• Participating in continuous improvement initiatives, sharing insights that help refine scripts and processes.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skill, and enthusiasm:

• Minimum of 1 year of customer service experience, preferably in a high‑volume call center.
• Excellent verbal communication skills with a clear, engaging tone.
• Proficiency in typing at least 35 words per minute.
• Strong organizational skills and the ability to multitask in a fast‑paced environment.
• Reliable high‑speed internet connection and a quiet workspace free from distractions.
• Compatible wired headset with a built‑in microphone.
• Pass all system and technical requirements for the brighthush platform.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Prior experience in the automotive industry or with dealership operations.
• Familiarity with CRM software (e.g., brighthush, brighthush) and call‑center tools.
• Knowledge of automotive service schedules, maintenance best practices, and vehicle models.
• Experience handling outbound sales or appointment‑setting campaigns.
• Multilingual abilities, especially in Spanish or other widely spoken languages.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑centric mindset: always looking for ways to exceed expectations.
• Problem‑solving agility: quickly diagnosing issues and offering effective solutions.
• Adaptability: thriving in a virtual environment and adjusting to evolving scripts.
• Team collaboration: sharing insights and supporting peers across remote locations.
• Time‑management: balancing inbound and outbound calls while meeting daily targets.
• Data integrity: ensuring accurate and up‑to‑date customer records.

Tools & Technology

As a member of the brighthush team, you will work with:

• Our proprietary AI‑powered call‑handling platform that guides scripts and tracks performance.
• CRM systems such as brighthush or brighthush, customized for automotive partners.
• Collaboration tools like brighthush, brighthush, and brighthush for internal communication.
• Analytics dashboards that provide real‑time insights into call metrics and customer satisfaction.

Performance Metrics & Continuous Improvement

We measure success through a balanced scorecard that includes:

• Call volume and call handling time.
• First‑contact resolution rate.
• Customer satisfaction (CSAT) and Net Promoter Score (NPS).
• Adherence to schedule and quality assurance scores.
• Contribution to process improvement initiatives.

We encourage every team member to review their metrics weekly, identify trends, and propose actionable changes. Your insights help shape the future of our scripts and training programs.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you grow, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, call‑handling techniques, and compliance.
• Mentorship programs pairing you with senior representatives and managers.
• Internal promotion pathways to roles such as Team Lead, Training Specialist, or Customer Experience Manager.
• Cross‑departmental projects that expose you to sales, marketing, and product development.
• Annual skill‑building workshops and certifications in customer service excellence.

Work Environment & Culture

Even though you’ll be working from home, you’ll feel the brighthush spirit every day:

• Weekly virtual coffee chats to stay connected with teammates.
• Monthly town‑hall meetings featuring leadership updates and Q&A sessions.
• Recognition programs celebrating top performers and innovative ideas.
• Inclusive culture that values diversity, equity, and belonging.
• Flexible scheduling options to accommodate different time zones and personal commitments.

Compensation & Benefits

While the exact salary will be discussed during the interview process, you can expect:

• Competitive hourly rate with potential for overtime and performance bonuses.
• Comprehensive health, dental, and vision plans covering you and your family.
• 401(k) retirement plan with a 3% company match.
• Health Savings Account (HSA) to offset medical expenses.
• Paid time off (PTO) and paid holidays.
• Merit‑based rewards and recognition.
• Regular performance reviews and salary adjustments.

Eligibility & Location Requirements

To qualify for this remote role, you must be a resident of one of the following states:

• Georgia
• North Carolina
• Ohio
• Pennsylvania
• Texas
• West Virginia

FAQs

What does a typical day look like?

Most days involve a mix of inbound and outbound calls, data entry, and collaboration with teammates. You’ll start with a brief team huddle, then dive into scheduled call blocks, followed by a debrief to share insights.

How is performance measured?

We track call volume, average handle time, first‑contact resolution, CSAT, and adherence to schedule. These metrics help us recognize top performers and identify training needs.

What training is provided?

All new hires receive a comprehensive onboarding program that covers product knowledge, call scripts, compliance, and our AI platform. Ongoing training modules are available throughout your tenure.

Can I work flexible hours?

Yes. While we have core hours for collaboration, you can schedule your shifts to fit your personal commitments, as long as you meet your daily targets.

How to Apply

Ready to bring your customer‑service expertise to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and a passion for automotive excellence.

Apply to brighthush Today

Join brighthush – Where Every Call Makes a Difference

At brighthush, we believe that every customer interaction is an opportunity to build lasting relationships and elevate the automotive experience. If you’re a proactive, customer‑focused professional who thrives in a high‑volume, remote environment, we want to hear from you. Bring your enthusiasm, your skill set, and your desire to make a real impact. Together, we’ll drive the future of automotive customer service.