Senior Remote Customer Experience Specialist – Market Research & Product Feedback Analyst – Champion Innovation & Shape Consumer Products at brighthush

About brighthush

brighthush is a trailblazing, consumer‑centric organization that thrives on data‑driven insights, relentless innovation, and a passion for delivering exceptional experiences. With a global footprint that spans North America, Europe, Asia, and beyond, we are redefining how products and services are conceived, launched, and refined. Our mission is simple yet powerful: empower people to make informed choices while creating products that genuinely resonate with their needs. We do this by listening to our customers, turning their stories into actionable intelligence, and collaborating across disciplines to bring those insights to life.

Why Join brighthush?

At brighthush, we believe that every voice matters. Our culture is built on curiosity, collaboration, and a commitment to continuous improvement. As a Remote Customer Experience Specialist, you will be at the forefront of shaping the future of consumer products, working alongside cross‑functional teams that include product managers, designers, data scientists, and marketing strategists. You’ll have the freedom to innovate from anywhere in the world while being part of a vibrant, inclusive community that celebrates diversity and drives measurable impact.

Key Responsibilities

• Customer Insight Collection: Design, execute, and analyze qualitative and quantitative research studies—including surveys, focus groups, usability tests, and ethnographic studies—to capture the full spectrum of customer experiences.
• Data Synthesis & Storytelling: Transform raw data into clear, actionable narratives that inform product strategy, feature prioritization, and go‑to‑market plans.
• Cross‑Functional Collaboration: Partner with product, design, engineering, and marketing teams to embed customer insights into every stage of the product lifecycle.
• Feedback Loop Management: Establish and maintain continuous feedback mechanisms, ensuring that customer voices are heard and acted upon in real time.
• Trend Analysis: Monitor industry trends, competitor offerings, and emerging consumer behaviors to anticipate market shifts and recommend proactive strategies.
• Reporting & Dashboards: Build and maintain interactive dashboards that track key customer experience metrics and share insights with stakeholders.
• Process Improvement: Identify gaps in current research methodologies and propose innovative solutions to enhance data quality and efficiency.
• Mentorship & Knowledge Sharing: Coach junior analysts and share best practices across the organization to elevate the overall research capability.

Essential Qualifications

• Bachelor’s degree in Marketing, Psychology, Sociology, Statistics, or a related field.
• Minimum of 3–5 years of experience in customer experience research, market research, or product analytics.
• Proficiency in survey platforms (Qualtrics, SurveyMonkey), qualitative research tools (Dovetail, Lookback), and data analysis software (SPSS, R, Python).
• Strong analytical mindset with the ability to translate complex data into clear, actionable insights.
• Excellent written and verbal communication skills, capable of presenting findings to senior leadership.
• Experience working in a fast‑paced, remote environment with a high degree of autonomy.
• Demonstrated ability to manage multiple projects simultaneously while meeting tight deadlines.

Preferred Qualifications

• Advanced degree (MSc or PhD) in a research‑oriented discipline.
• Experience with advanced statistical techniques such as factor analysis, cluster analysis, or conjoint analysis.
• Familiarity with customer journey mapping tools (Miro, Smaply) and experience creating journey maps that influence product design.
• Knowledge of the beauty, wellness, or consumer goods sectors.
• Previous experience in a startup or high‑growth environment where rapid iteration and experimentation are the norm.
• Fluency in multiple languages, enhancing the ability to conduct research across diverse markets.

Core Skills & Competencies

• Customer‑Centric Mindset: A deep empathy for end users and a relentless drive to uncover what truly matters to them.
• Data Literacy: Ability to clean, analyze, and visualize data, turning numbers into stories that inspire action.
• Strategic Thinking: Align research insights with business objectives and long‑term product vision.
• Collaboration & Influence: Work effectively across disciplines, building trust and driving consensus.
• Adaptability: Thrive in a dynamic environment, pivoting priorities as new information emerges.
• Project Management: Plan, execute, and deliver research projects on time and within scope.
• Technical Proficiency: Comfortable with research software, data visualization tools, and basic coding for data manipulation.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a range of learning pathways, including:

• Access to industry conferences, workshops, and webinars that keep you at the cutting edge of customer experience science.
• Mentorship programs pairing you with senior leaders in product, design, and data science.
• Internal “innovation labs” where you can experiment with new research methodologies and emerging technologies.
• Clear career tracks that allow you to progress from Specialist to Lead Analyst, and eventually to Director of Customer Experience.
• Cross‑functional rotation opportunities, enabling you to gain exposure to product development, marketing strategy, and data engineering.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere while staying connected through a robust digital ecosystem. We celebrate flexibility, trust, and results, ensuring that every team member can balance professional growth with personal well‑being. Key cultural pillars include:

• Inclusivity & Diversity: A workplace where diverse perspectives are valued and every voice is heard.
• Transparency: Open communication channels, regular town halls, and transparent decision‑making processes.
• Innovation: A sandbox environment that encourages experimentation, rapid prototyping, and learning from failure.
• Well‑being: Comprehensive health plans, mental health resources, and flexible time‑off policies.
• Community Impact: Opportunities to contribute to social impact projects and sustainability initiatives.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that reflects your expertise and the value you bring. In addition, you can expect:

• Generous paid time off and a flexible holiday policy.
• Health, dental, and vision insurance plans with employer contributions.
• Retirement savings plan with company matching.
• Remote work stipend to support your home office setup.
• Annual learning budget for courses, certifications, or conferences.
• Employee wellness programs, including virtual fitness classes and mindfulness sessions.
• Team building events, both virtual and in‑person, to foster collaboration and camaraderie.

Ready to Shape the Future of Consumer Products?

If you are passionate about turning customer stories into strategic action, thrive in a collaborative remote environment, and want to be part of a company that values curiosity and impact, we want to hear from you. Join brighthush and help us create products that not only meet but exceed the expectations of consumers worldwide.