Senior Remote Customer Growth & Activation Specialist – Accelerating B2B Automotive E‑Commerce Expansion, Championing Customer Success, and Driving Market Leadership at brighthush
About brighthush
brighthush stands at the forefront of automotive B2B e‑commerce, redefining how repair shops, dealerships, distributors, and parts suppliers connect, transact, and thrive. By weaving together cutting‑edge technology, data‑rich insights, and deep industry know‑how, we have built a unified marketplace that dissolves traditional friction points—shortening procurement cycles, eliminating bottlenecks, and delivering measurable value to every stakeholder in the supply chain. Our mission is simple yet ambitious: empower automotive professionals worldwide to operate faster, smarter, and more collaboratively.
Why the Automotive Aftermarket Matters
The aftermarket is in the midst of a seismic shift. Legacy ordering systems are giving way to digital procurement, and the demand for real‑time inventory visibility, rapid order fulfillment, and seamless supplier integration has never been higher. Companies that can deliver a frictionless, data‑rich experience will capture market share and build lasting loyalty. At brighthush, we are positioned to lead this transformation, and we need a dynamic specialist who can accelerate growth, nurture new relationships, and champion customer success across the entire journey.
Role Overview
As a Senior Remote Customer Growth & Activation Specialist, you will be the catalyst that turns prospects into active partners and partners into advocates. You will shape the first touchpoints, guide new users through onboarding, re‑engage dormant accounts, and continuously uncover upsell opportunities. Your work will directly influence key metrics such as time‑to‑value, activation rate, and customer lifetime value. By acting as the bridge between our product, sales, and support teams, you will help refine our platform, drive product adoption, and ultimately accelerate brighthush’s market leadership.
Key Responsibilities
- Outbound Prospecting & Lead Generation: Identify, qualify, and engage repair shops, dealerships, and distributors through targeted calls, emails, and automated sequences. Leverage data‑driven insights to prioritize high‑potential prospects and craft personalized outreach.
- Customer Onboarding & Activation: Guide new accounts through account setup, supplier connections, and first‑order execution. Deliver a seamless, personalized onboarding experience that accelerates time‑to‑value and sets the stage for long‑term partnership.
- Re‑engagement & Upsell Campaigns: Identify low‑activity customers, re‑ignite interest, and introduce under‑utilized features that add tangible value to their operations. Create tailored messaging that speaks to each customer’s unique pain points.
- Campaign Planning & Execution: Design, schedule, and manage outreach, onboarding, and re‑engagement campaigns. Maintain rigorous timelines, deliverables, and performance metrics to drive measurable growth.
- Product Education & Training: Deliver clear, concise training via phone, video, and email. Help customers master core platform capabilities and advanced features, fostering deeper engagement and advocacy.
- Data Management & Insight Generation: Capture all customer interactions, activation status, and next steps in CRM platforms. Ensure data integrity, maintain clean records, and generate actionable insights for cross‑functional teams.
- Performance Metrics & Continuous Improvement: Meet or exceed activity, activation, and engagement targets. Use data to refine outreach strategies and continuously improve conversion rates.
- Voice of the Customer: Act as the customer advocate. Share feedback, pain points, and blockers with Support, Product, and Engineering teams to drive product improvements.
- Industry Representation & Brand Advocacy: Represent brighthush at trade shows, webinars, and industry events. Build brand awareness, foster relationships, and gather market intelligence.
- Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, and Support to align messaging, share insights, and deliver a unified customer experience.
- Strategic Account Planning: Work with high‑value prospects to develop customized roadmaps that align with their business objectives and showcase the ROI of our platform.
- Continuous Learning & Process Optimization: Stay current on industry trends, emerging technologies, and best practices. Propose and implement process improvements that enhance efficiency and customer satisfaction.
Essential Qualifications
- 1–3 years of experience in inside sales, business development, customer onboarding, or customer success roles within a B2B environment.
- Proven ability to handle high‑volume outbound calls and emails, with a track record of overcoming objections and closing deals.
- Strong technical aptitude: quickly grasp complex concepts and translate them into customer‑friendly language.
- Highly organized, detail‑oriented, and disciplined in CRM usage.
- Comfortable navigating ambiguity and adapting strategies in a fast‑moving environment.
- Collaborative mindset: thrive in a team setting, bring positivity, and enjoy working with diverse stakeholders.
- BS/BA degree or equivalent professional experience.
- Remote work experience with strong self‑management and communication skills.
- Exceptional written and verbal communication skills, with the ability to craft compelling narratives for diverse audiences.
- Proficiency in using data analytics tools to track performance and inform decision‑making.
Preferred Qualifications
- Experience in the automotive aftermarket or related B2B e‑commerce sectors.
- Proficiency with CRM systems such as Salesforce, HubSpot, or Pipedrive.
- Knowledge of marketing automation tools and email sequencing platforms.
- Data analysis skills using Excel, SQL, or BI dashboards.
- Fluency in multiple languages is a plus.
- Experience with customer success metrics such as NPS, CSAT, and churn reduction.
- Background in product management or project coordination.
Skills & Competencies
- Exceptional communication and storytelling abilities.
- Strategic thinking with a data‑driven mindset.
- Resilience and adaptability in a fast‑paced, evolving environment.
- Strong project management and organizational skills.
- Customer‑centric approach with a passion for delivering value.
- Proactive problem‑solving and a knack for turning challenges into opportunities.
- Ability to influence cross‑functional teams and drive consensus.
Career Growth & Learning Opportunities
At brighthush, your professional journey is as dynamic as the industry we serve. As a Senior Remote Customer Growth & Activation Specialist, you will:
- Progress into senior leadership roles such as Director of Customer Success or Head of Growth.
- Lead cross‑functional initiatives that shape product strategy and market positioning.
- Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of continuous learning.
- Attend industry conferences, workshops, and training sessions to stay ahead of market trends.
- Collaborate with global teams, gaining exposure to diverse markets and business models.
- Own and scale high‑impact projects that directly influence company revenue and customer satisfaction.
- Receive regular performance feedback and coaching to refine your leadership and technical skill sets.
Work Environment & Company Culture
brighthush thrives on a culture of innovation, collaboration, and empowerment. Our remote‑first approach means you can work from anywhere while staying connected to a vibrant, global community. We celebrate diversity, encourage open dialogue, and reward initiative. Our values—customer obsession, data‑driven decision making, and continuous improvement—are embedded in every project and every interaction.
We host quarterly virtual town halls, monthly hackathons, and annual retreats that bring together teams from product, engineering, marketing, and customer success. Our “Innovation Fridays” allow employees to experiment with new ideas, and our “Learning Fridays” provide time for skill development and knowledge sharing.
Compensation, Perks & Benefits
While specific figures vary based on experience, we offer a competitive base salary complemented by performance‑based bonuses and equity opportunities. Additional benefits include:
- Comprehensive health, dental, and vision insurance for you and your dependents.
- Flexible paid time off and a generous holiday schedule that respects work‑life balance.
- Unlimited remote work flexibility with a stipend for home office setup.
- Professional development budget for courses, certifications, and conferences.
- Wellness programs, including virtual fitness classes, mental health resources, and mindfulness sessions.
- Team‑building retreats and quarterly virtual events that foster camaraderie and collaboration.
- Employee referral program with attractive rewards.
- Access to cutting‑edge tools and technology to support your work and growth.
Why Join brighthush?
By joining brighthush, you become part of a mission‑driven team that is reshaping the automotive B2B landscape. You will have the opportunity to:
- Drive tangible impact on customer success and company growth.
- Work with cutting‑edge technology and data analytics that power real‑time decision making.
- Collaborate with talented professionals across product, engineering, and marketing.
- Shape the future of automotive e‑commerce and influence industry standards.
- Enjoy a flexible, inclusive, and supportive work environment that values your well‑being.
- Be part of a culture that celebrates experimentation, learning, and continuous improvement.
- Contribute to a platform that empowers thousands of automotive professionals worldwide.
Ready to Accelerate Your Career?
If you are a proactive, customer‑focused professional with a passion for B2B growth and a knack for turning prospects into loyal partners, we want to hear from you. Apply today and help brighthush lead the automotive e‑commerce revolution.