Senior Remote Customer Growth & Activation Specialist – Driving B2B Automotive E‑Commerce Expansion & Customer Success at brighthush

About brighthush

brighthush is redefining the automotive B2B e‑commerce landscape. We connect repair shops, dealerships, and distributors with a curated network of high‑quality parts suppliers, streamlining procurement, shortening sales cycles, and delivering unmatched value to automotive professionals worldwide. Our platform blends cutting‑edge technology with deep industry expertise, creating a seamless, transparent marketplace that empowers every stakeholder in the supply chain.

Why Join brighthush?

At brighthush, we’re not just building a marketplace – we’re cultivating a community of innovators, problem‑solvers, and growth‑driven professionals. As a Remote Customer Growth & Activation Specialist, you’ll be at the forefront of our expansion, shaping the customer journey from first contact to long‑term partnership. You’ll collaborate with a passionate team that values creativity, collaboration, and continuous learning. Whether you’re a seasoned sales professional or a rising star in customer success, brighthush offers the platform, resources, and culture to help you thrive.

Key Responsibilities

• Outbound Prospecting & Lead Generation: Identify, qualify, and engage repair shops, dealerships, and distributors through targeted calls, emails, and automated sequences. Leverage data‑driven insights to prioritize high‑potential prospects.
• Customer Onboarding & Activation: Guide new accounts through account setup, supplier connections, and first‑order execution, ensuring a seamless transition to active usage. Deliver personalized onboarding experiences that accelerate time‑to‑value.
• Re‑engagement & Upsell Campaigns: Reach out to low‑activity customers, re‑ignite interest, and introduce under‑utilized features that add value to their operations. Craft tailored messaging that speaks to each customer’s unique pain points.
• Campaign Planning & Execution: Design, schedule, and manage outreach, onboarding, and re‑engagement campaigns. Maintain rigorous timelines, deliverables, and performance metrics to drive measurable growth.
• Product Education: Deliver clear, concise training via phone, video, and email. Help customers master core platform capabilities and advanced features, fostering deeper engagement.
• Data Management: Capture all customer interactions, activation status, and next steps in Salesforce. Ensure data integrity, maintain clean records, and generate actionable insights for cross‑functional teams.
• Performance Metrics: Meet or exceed activity, activation, and engagement targets. Use data to refine outreach strategies and continuously improve conversion rates.
• Voice of the Customer: Act as the customer advocate. Share feedback, pain points, and blockers with Support, Product, and Engineering teams to drive product improvements.
• Industry Representation: Represent brighthush at trade shows and industry events. Build brand awareness, foster relationships, and gather market intelligence.

Essential Qualifications

• 1–3 years of experience in inside sales, SDR/BDR, customer onboarding, or customer success roles.
• Proven ability to handle high‑volume outbound calls and emails, with a track record of overcoming objections.
• Strong technical aptitude: quickly grasp complex concepts and translate them into customer‑friendly language.
• Highly organized, detail‑oriented, and disciplined in CRM usage (Salesforce experience preferred).
• Comfortable navigating ambiguity and adapting strategies in a fast‑moving environment.
• Collaborative mindset: thrive in a team setting, bring positivity, and enjoy working with diverse stakeholders.
• BS/BA degree or equivalent professional experience.
• Remote work experience with strong self‑management and communication skills.

Preferred Qualifications

• Experience in the automotive parts industry, working with repair shops, dealerships, or B2B software solutions.
• Familiarity with Salesforce or similar CRM platforms.
• Background in event or trade show participation, with a knack for networking and brand promotion.
• Knowledge of e‑commerce best practices and digital procurement trends.

Skills & Competencies

• Exceptional Communication: Articulate complex ideas clearly and persuasively, both verbally and in writing.
• Strategic Thinking: Identify growth opportunities and craft actionable plans that align with business objectives.
• Data‑Driven Decision Making: Analyze metrics to refine outreach and onboarding tactics, ensuring continuous improvement.
• Customer‑Centric Mindset: Prioritize user experience and advocate for their needs throughout the customer lifecycle.
• Resilience: Handle rejection gracefully and maintain motivation in a results‑oriented role.
• Team Collaboration: Work cross‑functionally with Sales, Product, Support, and Marketing to deliver a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the automotive market. We offer:

• Structured mentorship programs pairing you with senior leaders who guide your professional development.
• Access to industry conferences, webinars, and training workshops that keep you ahead of market trends.
• Clear promotion pathways from Specialist to Manager, Director, and beyond, based on performance and impact.
• Cross‑functional projects that broaden your skill set, increase visibility, and accelerate career progression.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

Our culture is built on transparency, innovation, and mutual respect. As a remote team, we rely on:

• Weekly virtual stand‑ups and monthly all‑hands meetings to keep everyone aligned.
• Open communication channels via Slack, Teams, and email for quick collaboration.
• Flexible work hours that accommodate multiple time zones and personal commitments.
• Inclusive policies that celebrate diversity and promote belonging across all levels.
• Regular virtual team‑building activities and occasional in‑person retreats to strengthen relationships.

Compensation & Benefits

We believe in rewarding performance and supporting your well‑being:

• Competitive base salary plus a performance‑based commission structure that rewards results.
• Target bonus potential tied to quarterly and annual goals, ensuring you’re rewarded for impact.
• Equity options (Restricted Stock Units) to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision plans that cover you and your family.
• 401(k) with company match and financial planning resources to secure your future.
• Paid time off: generous PTO, sick leave, parental leave, and a paid sabbatical program for personal growth.
• Flexible remote work with occasional travel to industry events, allowing you to stay connected with the community.
• Professional development stipend for courses, certifications, and conferences that enhance your expertise.

How to Apply

Ready to accelerate your career and make a tangible impact in the automotive B2B space? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to hear how your experience and passion align with our mission to transform automotive procurement.

Join brighthush – Where Growth Meets Innovation

At brighthush, we’re not just hiring a specialist; we’re inviting a growth‑oriented, customer‑first professional to help us shape the future of automotive e‑commerce. If you thrive in a fast‑paced, data‑driven environment and are eager to drive real results, we want to hear from you. Apply today and become a key player in our journey to empower automotive professionals worldwide.