Senior Remote Customer Service & Benefits Advisor – Inbound/Outbound Call Specialist, Appointment Setter, Presentation & Member Engagement Expert at brighthush

About brighthush

brighthush is a trailblazing provider of benefits solutions that empowers unions and their members with the tools, knowledge, and support they need to thrive. With a reputation for innovation, integrity, and a relentless focus on customer success, brighthush has become the go‑to partner for organizations seeking to streamline benefits administration, enhance member engagement, and drive measurable outcomes. Our mission is simple: to make benefits work for everyone, and to do it with a customer‑centric mindset that puts people first.

As a fully remote‑first company, brighthush offers a flexible, collaborative environment where every team member can work from anywhere while staying connected to a vibrant community of professionals who share a passion for service excellence. Our culture is built on transparency, continuous learning, and a commitment to work‑life balance, ensuring that each employee feels valued, heard, and empowered to grow.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values creativity, accountability, and a customer‑centric mindset. We provide:

• Fully remote work with a flexible schedule that respects your personal commitments.
• Weekly pay and performance‑based monthly bonuses that reward your hard work.
• Travel rewards – earn a complimentary trip for you and a guest to destinations like the Bahamas, Cancun, Las Vegas, and other exciting locations during our annual company convention.
• Comprehensive benefits – health, dental, vision, and a 401(k) plan with company match.
• Continuous professional development – training programs, mentorship, and access to industry conferences.
• Inclusive culture – diversity is celebrated, and innovation is encouraged.

Role Overview

As a Senior Remote Customer Service & Benefits Advisor, you will serve as the frontline ambassador for our union partners and their members. Your daily activities will blend inbound and outbound communication, appointment setting, persuasive presentations, meticulous record‑keeping, and cross‑functional collaboration. You will be the voice that translates brighthush’s value proposition into tangible benefits for our clients and their constituents.

Key Responsibilities

• Inbound & Outbound Calling: Engage with members, answer inquiries, and proactively reach out to prospects to promote our benefits solutions.
• Appointment Setting: Schedule meetings and presentations with union leaders and members, ensuring a seamless handoff to our sales and implementation teams.
• Presentations: Deliver compelling, tailored presentations that highlight the value of our benefits programs and address member needs.
• Computer Records Management: Log calls, update CRM entries, and complete necessary paperwork with precision and attention to detail.
• Quality Control: Review call recordings, assess compliance with scripts and policies, and provide constructive feedback to peers.
• Leadership Development: Attend training sessions, workshops, and coaching programs designed to enhance your communication, negotiation, and leadership skills.
• Cross‑Functional Collaboration: Work closely with Sales, Implementation, and Customer Success teams to ensure a unified customer experience.
• Data Analysis & Reporting: Track key performance indicators, generate weekly reports, and identify trends to inform strategy.
• Continuous Improvement: Participate in process improvement initiatives, share best practices, and help refine scripts and workflows.

Essential Qualifications

• Excellent customer relationship and communication skills – the ability to build rapport quickly and maintain long‑term relationships.
• Upbeat, positive attitude and high energy – qualities that resonate with members and colleagues alike.
• Strong interpersonal skills – enabling effective interaction with people at all levels of an organization.
• Proven ability to nurture long‑term customer relationships – a track record of turning inquiries into lasting partnerships.
• Experience in customer service or customer sales – preferably within the benefits or union sector.
• Team‑player mindset – a willingness to collaborate and share best practices.
• Legal authorization to work in the United States or Canada – required for compliance.
• Strong time‑management skills – ability to juggle multiple tasks and meet deadlines in a fast‑paced environment.

Preferred Qualifications

• Prior experience in a remote customer service environment.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or Zoho.
• Knowledge of union benefits, collective bargaining, or related industries.
• Experience with call center metrics, quality assurance, and performance dashboards.
• Multilingual abilities, especially in Spanish or French.
• Experience in training or coaching junior team members.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication.
• Active Listening: Ability to understand customer needs and respond appropriately.
• Problem Solving: Quick thinking to resolve issues and provide solutions.
• Time Management: Prioritize tasks and manage a high volume of calls efficiently.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Collaboration: Work effectively with colleagues across departments.
• Data‑Driven Decision Making: Use metrics to guide improvements and track performance.
• Customer‑Centric Mindset: Always put the member’s best interest at the forefront of every interaction.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Senior Remote Customer Service & Benefits Advisor, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular performance reviews and goal‑setting sessions to chart your career path.
• Cross‑training opportunities in Sales, Implementation, and Customer Success to broaden your skill set.
• Leadership development tracks that prepare you for future managerial roles.
• Access to industry certifications, webinars, and conferences at no cost.
• Opportunities to lead projects, pilot new initiatives, and influence product roadmap.

Work Environment & Company Culture

brighthush’s culture is defined by:

• Flexibility: Work from anywhere with a flexible schedule that respects your personal life.
• Collaboration: Regular virtual team huddles, brainstorming sessions, and social events.
• Inclusivity: A diverse workforce that values different perspectives and experiences.
• Recognition: Frequent shout‑outs, spot bonuses, and an annual awards ceremony.
• Innovation: A culture that encourages experimentation and continuous improvement.
• Community Impact: Opportunities to volunteer, partner with local nonprofits, and give back to the communities we serve.

Compensation & Perks

While specific figures may vary based on experience, the compensation package includes:

• Competitive base salary with weekly pay.
• Performance‑based monthly bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Unlimited professional development budget.
• Annual company convention with a complimentary trip for you and a guest to a destination of your choice.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.
• Technology stipend to ensure you have the best tools for remote work.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your unique talents can help us elevate the experience for our union partners and their members.

Apply to brighthush Today

Join brighthush – Where Service Meets Innovation

At brighthush, we’re more than just a benefits provider; we’re a community of passionate professionals dedicated to making a difference. If you’re driven by a desire to help others, thrive in a remote setting, and grow both personally and professionally, we want to hear from you. Apply now and become part of a team that values your voice, rewards your effort, and celebrates your success.

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