Senior Remote Customer Service & Benefits Engagement Specialist – Championing Union Member Success, Public Service Empowerment, and Strategic Benefits Education at brighthush

Welcome to brighthush – Empowering Public Servants with Premier Benefits Solutions

At brighthush, we believe that the people who keep our communities safe, educated, and connected deserve the best possible benefits. From police officers and firefighters to teachers, postal workers, and beyond, public servants form the backbone of society. Our mission is to give these essential workers the tools, knowledge, and support they need to secure a bright, stable future. We partner with more than 20,000 union associations across Southern California, earning a reputation as the trusted ally for labor unions, credit unions, and professional associations alike.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a rapidly expanding organization that values purpose, people, and impact. We believe that a great workplace is built on purpose, and purpose is built on people. Here’s what you’ll experience:

• Meaningful Impact: Every interaction you have helps union members understand and secure the benefits they deserve.
• Professional Growth: Structured mentorship, continuous learning, and a clear career ladder that rewards performance.
• Inclusive Culture: A collaborative environment where diverse voices are heard and celebrated.
• Competitive Compensation: A comprehensive package that includes health, life, and retirement benefits, plus performance‑based incentives.
• Work‑Life Balance: Flexible hours and remote work options that respect your personal commitments.

Role Overview

As a Remote Customer Service & Benefits Engagement Specialist, you will serve as the primary point of contact for union members seeking information about the benefits available through their affiliations. Your role blends customer support, education, and light sales, all within a framework that respects the trust and partnership we have cultivated with our union partners. You will be the voice of brighthush, ensuring that every member feels heard, informed, and empowered.

Key Responsibilities

• Respond promptly to member inquiries via phone, email, and chat, providing clear, accurate information about available benefits.
• Educate members on enrollment processes, eligibility criteria, and the value proposition of each benefit package.
• Identify opportunities for members to opt‑in for additional benefits, ensuring compliance with union agreements and regulatory requirements.
• Maintain detailed, up‑to‑date records of member interactions in our CRM system.
• Collaborate with the Sales and Marketing teams to refine messaging and improve member engagement.
• Participate in regular training sessions to stay current on benefit offerings, industry trends, and compliance updates.
• Contribute to continuous improvement initiatives by providing feedback on process efficiencies and member pain points.
• Adhere to all company policies, union guidelines, and data privacy regulations.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a benefits or insurance context.
• Strong verbal and written communication skills in English; bilingual proficiency is a plus.
• Proven ability to work independently in a remote setting, managing time and priorities effectively.
• Demonstrated integrity, professionalism, and a customer‑first mindset.
• Experience using CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Self‑motivated with a track record of meeting or exceeding performance metrics.

Preferred Qualifications

• Background in union or labor relations, or experience working with public‑sector employees.
• Knowledge of California labor laws and benefits regulations.
• Previous exposure to sales or upselling within a customer service role.
• Experience with remote collaboration tools such as Zoom, Teams, and Slack.

Core Competencies

• Customer‑Centricity: Passion for helping others and a genuine desire to improve members’ lives.
• Communication: Ability to explain complex benefit concepts in simple, relatable terms.
• Problem‑Solving: Quick thinker who can troubleshoot issues and propose effective solutions.
• Adaptability: Comfortable navigating change and learning new systems rapidly.
• Team Collaboration: Works seamlessly with cross‑functional teams to achieve shared goals.
• Data Integrity: Maintains accurate records and respects confidentiality at all times.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. We offer:

• Mentorship Programs: Pairing you with seasoned leaders who guide your professional development.
• Skill‑Building Workshops: Regular training on benefits knowledge, sales techniques, and industry best practices.
• Leadership Pathways: Clear progression from Customer Service Representative to Senior Coordinator, Team Lead, and beyond.
• Educational Support: Tuition reimbursement for relevant courses and certifications.
• Cross‑Functional Projects: Opportunities to collaborate on product development, marketing campaigns, and process optimization.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in California while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage open dialogue, and prioritize mental and physical well‑being. Regular virtual town halls, team‑building activities, and community outreach initiatives keep our culture dynamic and inclusive.

Compensation & Benefits

While the exact salary will be discussed during the interview process, you can expect a competitive base pay complemented by:

• Health Insurance: Comprehensive coverage for you and your family, with reimbursement options for all staff.
• Life Insurance: No‑cost coverage for all employees, plus additional union‑provided life insurance.
• Retirement Plan: 401(k) with company match and vesting schedules aligned with collective bargaining agreements.
• Union Benefits: Access to free college classes, student debt reduction programs, scholarship opportunities for you and your children, roadside assistance, and identity theft protection.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Paid training, conferences, and certifications.
• Flexible Work Hours: Designed to support work‑life balance.

How to Apply

Ready to make a difference in the lives of union members while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Conclusion

At brighthush, we’re more than a benefits provider—we’re a community dedicated to empowering public servants and their families. If you are a self‑motivated, integrity‑driven professional who thrives in a remote, collaborative environment and is eager to grow, we want to hear from you. Join us and help shape the future of benefits for California’s labor unions.