Senior Remote Customer Service Champion – Warranty & Automotive Claims Specialist – Drive Impactful Customer Success at brighthush

About brighthush

brighthush stands at the forefront of automotive protection, delivering innovative warranty solutions and ancillary services that safeguard millions of vehicle owners across the United States. From Guaranteed Asset Protection (GAP) coverage to theft protection, GPS tracking, and fleet management, we simplify the complex world of automotive coverage so our customers can focus on the road ahead. Our mission is to combine world‑class customer service with cutting‑edge self‑service tools, empowering clients to make informed decisions about their vehicle protection.

As a fully remote‑first organization, brighthush empowers every team member to work from the comfort of their own home while staying connected to a vibrant, collaborative culture. We champion an environment where every voice is heard, every idea is valued, and every employee has the opportunity to grow both personally and professionally.

Why Join brighthush?

At brighthush, exceptional customer service is the cornerstone of our success. We invest heavily in our people, offering competitive compensation, comprehensive benefits, and a suite of learning and development programs designed to help you reach your full potential. Whether you’re a seasoned customer service professional or a recent graduate eager to launch your career, brighthush provides the tools, support, and culture you need to thrive.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from vehicle owners regarding warranty coverage, claims status, and ancillary products.
• Educate customers on the features and benefits of brighthush’s warranty and ancillary offerings, ensuring they understand their coverage options and claim processes.
• Resolve complex customer issues with empathy, professionalism, and a focus on achieving a positive outcome for both the customer and the company.
• Document all interactions accurately in the CRM system, ensuring data integrity and compliance with company policies.
• Collaborate with cross‑functional teams—including Claims, Technical Support, and Sales—to expedite resolution of customer inquiries.
• Identify opportunities to upsell or cross‑sell relevant products based on customer needs and usage patterns.
• Maintain a high level of product knowledge by staying current on industry trends, regulatory changes, and new brighthush offerings.
• Meet or exceed individual and team performance metrics, including call volume, average handle time, first‑contact resolution, and customer satisfaction scores.
• Participate in ongoing training sessions, coaching, and feedback loops to continuously improve service quality.
• Contribute to process improvement initiatives by sharing insights and best practices with the broader team.

Essential Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of 3 years of experience in a customer service role with a strong focus on conflict resolution.
• Experience in the automotive industry is highly desirable, including familiarity with vehicle repair shop procedures, labor guides, and part pricing.
• Proven ability to manage high‑volume, fast‑paced call center environments while maintaining a calm, professional demeanor.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
• Strong emotional intelligence and resilience, capable of handling challenging customer interactions with empathy and composure.
• Proficiency with CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
• Reliable, high‑speed internet connection and a quiet, dedicated workspace in an approved U.S. state (AZ, FL, GA, NC, TN, TX, UT, or NV).
• Availability to work a consistent schedule Monday through Friday, with occasional Saturday shifts as needed.

Preferred Qualifications

• Experience with warranty claims processing or related administrative functions.
• Knowledge of automotive insurance products and coverage nuances.
• Previous remote work experience in a call center or customer support capacity.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Adaptability and agility in a dynamic, evolving environment.
• Team player who thrives in a collaborative, high‑performing culture.
• Time‑management and organizational skills to handle multiple priorities simultaneously.
• Tech‑savvy and comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the automotive industry itself. We offer:

• Structured career ladders with clear progression from Customer Service Representative to Team Lead, Manager, and beyond.
• Annual tuition reimbursement for relevant courses, certifications, and degree programs.
• Access to a comprehensive learning portal featuring webinars, e‑learning modules, and industry‑specific training.
• Mentorship programs pairing new hires with seasoned leaders to accelerate skill development.
• Regular performance reviews and career development plans tailored to your goals.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and mutual respect. Our remote workforce enjoys:

• Flexible work arrangements that allow you to balance professional and personal commitments.
• A culture of open communication, where ideas are welcomed and feedback is constructive.
• Regular virtual team‑building events, including game nights, wellness challenges, and holiday celebrations.
• A commitment to diversity, equity, and inclusion, reflected in our hiring practices and workplace policies.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance with a significant portion of premiums covered by brighthush.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Short‑term and long‑term disability coverage.
• Life insurance policy paid by the company.
• Wellness program featuring coaching, self‑guided journeys, and financial incentives for healthy behaviors.
• Employee assistance program and mental health resources.

Perks & Additional Benefits

• Remote work flexibility with a stipend for home office setup.
• Monthly wellness stipend to support fitness, nutrition, or mental health activities.
• Access to a virtual gym membership and online fitness classes.
• Team‑based social events, virtual happy hours, and quarterly company‑wide gatherings.
• Employee referral bonuses and recognition awards.
• Annual company retreat and off‑site team building.

How to Apply

If you are passionate about delivering world‑class customer service, thrive in a fast‑paced environment, and want to grow your career with a forward‑thinking organization, we want to hear from you. Submit your application through the link below and join the brighthush family where your contributions are valued, your growth is supported, and your success is celebrated.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Background & Drug Screening

All hiring decisions are contingent upon successful completion of a background check and drug screening. brighthush maintains a drug‑free, tobacco‑free workplace and adheres to all applicable federal and state regulations.

Ready to Take the Next Step?

At brighthush, we’re not just offering a job; we’re offering a career where you can make a tangible impact on the lives of millions of vehicle owners. If you’re ready to bring your expertise, enthusiasm, and commitment to excellence to a company that values innovation, collaboration, and growth, we encourage you to apply today. Let’s drive the future of automotive protection together.