Senior Remote Customer Service & Market Research Specialist – Product Feedback Analyst & Consumer Insight Champion Driving Innovation in Consumer Goods at brighthush

About brighthush

In an era where consumers expect instant gratification, authenticity, and hyper‑personalized experiences, brighthush stands at the forefront of turning those expectations into tangible product advantages. We are a data‑driven, research‑centric organization that transforms raw consumer voices into actionable insights, shaping the next generation of lifestyle, wellness, tech, and home products. Our mission is simple yet powerful: empower brands to create experiences that resonate, delight, and inspire. If you are a seasoned customer service professional with a passion for market research, this role offers you the chance to influence product development from the comfort of your own home while working alongside a vibrant, data‑driven team.

Why Join brighthush?

• Flexibility – Work from anywhere, on a schedule that fits your life.
• Impact – Your insights directly inform product design, launch strategy, and customer experience.
• Growth – Continuous learning, mentorship, and clear career pathways within a fast‑growing organization.
• Community – Collaborate with diverse researchers, analysts, and product managers who value transparency and creativity.
• Rewards – Competitive compensation, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Remote Customer Service & Market Research Specialist at brighthush, you will be the frontline of our consumer insight program. Your daily tasks will include:

• Conducting structured interviews and focus groups with consumers to gather qualitative insights, ensuring a diverse and representative sample.
• Evaluating new products and prototypes, providing honest, data‑rich feedback that drives iterative improvements.
• Documenting findings in clear, concise reports for internal stakeholders, translating complex data into actionable recommendations.
• Maintaining a high level of customer satisfaction by responding promptly to inquiries and concerns, and turning feedback into process enhancements.
• Collaborating with cross‑functional teams (Marketing, Product Development, Data Analytics) to translate insights into tangible product features and marketing messages.
• Tracking and reporting on key metrics such as response time, satisfaction scores, and engagement rates to continuously refine service quality.
• Participating in continuous improvement initiatives to refine research methodologies, tools, and workflows.
• Managing a portfolio of consumer research projects, ensuring deadlines are met and deliverables exceed expectations.
• Acting as a liaison between the research team and product development, ensuring that consumer insights are embedded into every stage of the product lifecycle.
• Staying current on industry trends, emerging research techniques, and new technologies that can enhance the quality and speed of our insights.
• Mentoring junior researchers and customer service agents, fostering a culture of curiosity and analytical rigor.

Essential Qualifications

We’re looking for candidates who bring a blend of customer‑centric mindset and analytical rigor:

• High school diploma or equivalent; Bachelor’s degree in Communications, Marketing, Psychology, or a related field preferred.
• Minimum of 2 years experience in customer service, market research, or a related role.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with research tools such as Qualtrics, SurveyMonkey, or similar platforms.
• Experience analyzing qualitative data and synthesizing findings into actionable insights.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Proactive problem‑solving attitude and a passion for continuous improvement.
• Comfortable with remote collaboration tools (Slack, Miro, Asana) and virtual meeting etiquette.

Preferred Qualifications

• Advanced degree (Master’s) in Market Research, Consumer Psychology, or a related discipline.
• Experience with statistical analysis software (SPSS, R, or Python) to support quantitative research.
• Background in the consumer goods or lifestyle sectors, with familiarity of product development cycles.
• Familiarity with agile product development cycles and sprint planning.
• Track record of leading cross‑functional initiatives that resulted in measurable business impact.
• Published research findings or case studies demonstrating influence on product strategy.

Skills & Competencies

• Customer‑First Mindset – Empathy, active listening, and a genuine desire to solve consumer pain points.
• Analytical Thinking – Ability to dissect complex data sets and uncover hidden patterns.
• Communication Excellence – Clear, concise, and persuasive written and verbal communication.
• Collaboration & Influence – Comfortable working with diverse teams and influencing decision makers.
• Adaptability – Thrive in a fast‑paced, evolving environment and pivot quickly when priorities shift.
• Tech Savvy – Comfortable using CRM systems, research platforms, and collaboration tools.
• Project Management – Ability to plan, execute, and deliver research projects on time and within scope.
• Data Storytelling – Translate data into compelling narratives that drive action.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a partnership. As a Remote Customer Service & Market Research Specialist, you will have access to:

• Mentorship from senior researchers and product leaders who guide your career trajectory.
• Regular training sessions on the latest research methodologies, data analytics tools, and industry trends.
• Opportunities to lead larger research initiatives or transition into product strategy, data science, or innovation roles.
• Participation in cross‑departmental projects that broaden your skill set and visibility across the organization.
• Access to a curated library of industry reports, webinars, and conferences, plus a stipend for external learning.
• Annual performance reviews that align your goals with the company’s strategic priorities.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and creativity. Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual town halls and team check‑ins that keep everyone aligned.
• Open‑door communication channels with leadership, fostering a culture of feedback and continuous improvement.
• Collaborative tools like Slack, Miro, and Asana that keep projects moving smoothly.
• A culture that celebrates experimentation, learning from failure, and celebrating wins together.
• Regular virtual coffee breaks and informal meet‑ups to build camaraderie across time zones.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance with flexible plans.
• Flexible paid time off and a holiday schedule that respects personal commitments.
• Professional development stipend to support courses, certifications, and conferences.
• Equity or stock‑option opportunities for eligible employees, aligning your success with the company’s growth.
• Wellness programs, including virtual fitness classes, mental health resources, and mindfulness sessions.
• Access to a digital library of industry publications, podcasts, and research journals.
• Annual team‑building retreats (virtual or in‑person) to strengthen relationships and celebrate achievements.

How to Apply

If you’re ready to bring your customer service expertise and research passion to a company that values insight‑driven innovation, we’d love to hear from you. Submit your resume, a brief cover letter outlining your relevant experience, and any portfolio pieces or case studies that showcase your research impact. Let’s shape the future of consumer goods together at brighthush.