Senior Remote Customer Service & Order Coordination Specialist – Global Wholesale Operations & Client Success

About brighthush

brighthush is a forward‑thinking, technology‑driven wholesale solutions provider that empowers businesses worldwide to streamline their supply chain, enhance customer experience, and drive sustainable growth. With a focus on innovation, data‑centric decision making, and a culture of continuous improvement, brighthush has become a trusted partner for retailers, distributors, and manufacturers across diverse industries.

Our remote‑first approach means that our talented professionals work from anywhere, collaborating seamlessly across time zones while maintaining the high standards of service that our clients expect. As we expand our global footprint, we’re looking for a dedicated, proactive, and customer‑centric individual to join our team as a Senior Remote Customer Service & Order Coordination Specialist. This role is pivotal in ensuring that every order is processed accurately, every client interaction is positive, and every payment is captured on time.

Why Join brighthush?

• Impactful Work: Your efforts directly influence customer satisfaction, revenue flow, and operational efficiency.
• Remote Flexibility: Work from the comfort of your home office while staying connected to a global team.
• Growth Opportunities: Fast‑track your career with mentorship, cross‑functional projects, and leadership pathways.
• Inclusive Culture: A collaborative environment that values diversity, transparency, and continuous learning.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Senior Remote Customer Service & Order Coordination Specialist, you will be the linchpin between our clients, operations, finance, and sales teams. Your day‑to‑day tasks will include:

• Managing inbound and outbound customer communications via phone, email, and chat, ensuring a consistent, high‑quality experience.
• Processing orders across multiple order management systems (OMS) with precision and speed.
• Coordinating with the Operations team to confirm inventory availability, shipping schedules, and delivery windows.
• Collaborating with Finance to verify payment status, resolve discrepancies, and follow up on outstanding invoices.
• Maintaining accurate, real‑time records in CRM and ERP platforms, ensuring data integrity for reporting and analytics.
• Escalating complex issues to senior stakeholders, providing timely updates and resolution plans.
• Identifying process bottlenecks and recommending improvements to enhance order accuracy and customer satisfaction.
• Supporting the Sales team by providing order status updates, product information, and upsell opportunities.
• Participating in cross‑functional meetings to align on product launches, promotions, and seasonal demand spikes.
• Adhering to Australian business hours while coordinating with international clients and partners.

Essential Qualifications

To thrive in this role, you should bring:

• Bachelor’s degree in Business, Supply Chain, or a related field.
• Minimum of 3–5 years of experience in customer service, order coordination, or a similar operational role.
• Proficiency with order management systems (e.g., TradeGecko, Skubana, or equivalent) and CRM platforms (e.g., Salesforce, HubSpot).
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent written and verbal communication skills in English; additional language proficiency is a plus.
• Demonstrated ability to manage multiple priorities in a fast‑paced, remote environment.
• High level of attention to detail and a commitment to accuracy.
• Experience working with Australian business hours and coordinating with international teams.

Preferred Qualifications

We’ll be even more excited if you also possess:

• Experience in the wholesale or e‑commerce sector, especially B2B sales.
• Knowledge of financial processes such as invoicing, credit control, and payment reconciliation.
• Familiarity with logistics and shipping platforms (e.g., ShipStation, EasyShip).
• Background in process improvement methodologies (Lean, Six Sigma).
• Proficiency in data visualization tools (Tableau, Power BI).
• Previous remote work experience with a distributed team.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Proficiency: Comfortable navigating multiple software systems and troubleshooting basic technical issues.
• Problem‑Solving: Ability to analyze complex situations, identify root causes, and implement effective solutions.
• Time Management: Skilled at prioritizing tasks, meeting deadlines, and maintaining productivity in a remote setting.
• Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Comfortable with change, continuous learning, and evolving processes.
• Data‑Driven Decision Making: Comfortable interpreting metrics and using data to drive improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career progression. As a Senior Remote Customer Service & Order Coordination Specialist, you will:

• Gain exposure to end‑to‑end order fulfillment, finance, and sales operations.
• Participate in leadership development programs and mentorship initiatives.
• Take on project ownership, leading cross‑functional initiatives to streamline processes.
• Advance to roles such as Operations Manager, Customer Success Lead, or Supply Chain Analyst.
• Access to continuous learning resources, including online courses, certifications, and industry conferences.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote team enjoys:

• Flexible work hours within Australian business hours, allowing for a healthy work‑life balance.
• Regular virtual team‑building events, knowledge‑sharing sessions, and informal coffee chats.
• A supportive manager who provides clear expectations, constructive feedback, and recognition.
• Access to cutting‑edge technology, ergonomic home office stipends, and a digital wellness program.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to key metrics such as order accuracy, customer satisfaction, and revenue growth.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Home office stipend to ensure a productive and comfortable remote workspace.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness initiatives, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to bring your expertise in customer service and order coordination to a dynamic, growth‑oriented company, we’d love to hear from you. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your impact on customer satisfaction or operational efficiency.

Join brighthush and become part of a team that values innovation, collaboration, and excellence. Together, we’ll shape the future of wholesale operations and deliver unparalleled value to our clients worldwide.

Ready to take the next step? Apply now and let’s build something extraordinary together.