Senior Remote Customer Service Specialist – Fraud Detection & Prevention Expert – Full‑Time – USA – Champion Secure Digital Transactions

About brighthush

In today’s hyper‑connected world, every click, swipe, and tap carries the weight of trust. brighthush is the guardian of that trust, standing at the intersection of cutting‑edge technology and human empathy. We partner with banks, credit unions, payment processors, and fintech innovators across the globe to safeguard every transaction, ensuring that customers can move money, make purchases, and access services with confidence. Our mission is simple yet profound: to protect every transaction with advanced analytics, machine learning, and a human touch that feels like home.

Our culture is built on three pillars: innovation, collaboration, and continuous learning. Every team member is empowered to challenge the status quo, share bold ideas, and grow both personally and professionally. Whether you’re a seasoned fraud analyst or a customer‑service veteran, you’ll find a place where your voice matters and your impact is measurable.

Why brighthush?

At brighthush, we believe that great work should feel like a partnership. Here’s what you’ll experience:

• Remote Flexibility: Work from anywhere in the United States and enjoy a flexible schedule that supports work‑life balance.
• Competitive Compensation: Earn a base salary of $16,000–$16,000 per month, with performance bonuses and annual reviews.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid time off, and wellness programs.
• Career Growth: Structured learning paths, mentorship, and opportunities to move into senior analyst, team lead, or product specialist roles.
• Technology Stack: Work with the latest fraud‑detection tools, secure communication platforms, and a supportive IT team that ensures you have the best hardware and software.
• Impactful Work: Every call you make protects real people from financial loss and builds trust in the digital economy.

Key Responsibilities

As a Remote Customer Service Fraud Detection Specialist, you’ll be the frontline guardian for our cardholders. Your daily tasks will include:

• Customer Interaction: Respond to inbound and outbound inquiries related to fraud prevention, card replacement, emergency cash, and account activation.
• Fraud Investigation: Review transaction histories, evaluate spending patterns, and determine the likelihood of fraudulent activity.
• Cross‑Referral Coordination: Collaborate with the fraud management team to issue card stoppages, send outbound notifications, and provide detailed reports.
• Value‑Added Services: Offer cardholders additional security features such as two‑factor authentication, real‑time alerts, and account monitoring tools.
• Documentation & Reporting: Maintain accurate records of all interactions, decisions, and follow‑up actions in our secure CRM system.
• Continuous Improvement: Participate in training sessions, share insights, and help refine fraud detection protocols.
• Compliance & Security: Adhere to all regulatory requirements, data privacy standards, and internal security policies.

Essential Qualifications

• Experience: Minimum of 2 years in customer service or fraud detection roles within the financial services industry.
• Communication Skills: Exceptional verbal and written communication abilities in English; additional languages are a plus.
• Technical Proficiency: Comfortable using web‑based platforms, CRM systems, and basic troubleshooting of hardware and software.
• Analytical Thinking: Ability to assess transaction data, identify anomalies, and make sound decisions under pressure.
• Reliability: Strong time‑management skills and a proven track record of meeting or exceeding performance metrics.
• Hardware Requirements: 16 GB RAM or greater, dual monitors, webcam, hard‑wired Ethernet, Intel Core i5 (6th generation or newer) with 4 cores at 2.4 GHz or higher, and a compatible Apple or Android cell phone for secondary verification.
• Security Clearance: Must be able to maintain a Windows 11 environment that is fully patched with no pending updates.

Preferred Qualifications

• Experience with fraud‑detection software such as FICO, SAS, or similar platforms.
• Knowledge of PCI DSS, GDPR, or other relevant compliance frameworks.
• Prior exposure to health‑plan member outreach or scheduling processes.
• Certifications in customer service, risk management, or cybersecurity.
• Strong problem‑solving skills and a proactive mindset.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers feel safe.
• Attention to Detail: Precision in data entry, documentation, and fraud analysis.
• Team Collaboration: Ability to work cross‑functionally with fraud analysts, IT, and product teams.
• Adaptability: Thrive in a fast‑paced environment with evolving fraud tactics.
• Resilience: Maintain composure during high‑volume periods and stressful situations.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. Your career path could include:

• Senior Fraud Analyst: Dive deeper into data science, machine learning models, and advanced threat detection.
• Team Lead / Manager: Oversee a squad of specialists, shape strategy, and influence product development.
• Product Specialist: Work with engineering to design new fraud‑prevention features and improve user experience.
• Continuous Learning: Access to online courses, certifications, and internal workshops covering everything from cybersecurity fundamentals to advanced analytics.

Work Environment & Culture

Our remote‑first culture means you’ll enjoy:

• Flexible work hours with a core overlap to facilitate collaboration.
• Regular virtual town halls, team‑building events, and open‑door leadership communication.
• A supportive IT infrastructure that ensures you have the best tools and a secure connection.
• A culture that values transparency, accountability, and a healthy work‑life balance.

Compensation & Benefits

While the base salary ranges from $16,000 to $16,000 per month, we also offer:

• Performance‑based bonuses tied to fraud reduction metrics.
• Health, dental, and vision insurance plans with generous coverage.
• 401(k) with company match and a generous vesting schedule.
• Paid time off, sick leave, and parental leave policies.
• Wellness stipend, mental health resources, and access to a virtual fitness platform.
• Annual professional development budget for certifications and conferences.

How to Apply

Ready to protect millions of customers from fraud while advancing your career? Click the button below to submit your application to brighthush. We’re excited to learn how your skills and passion align with our mission.

Apply to brighthush

Conclusion

Fraud prevention is more than a job—it’s a commitment to safeguarding people’s financial well‑being. At brighthush, you’ll be part of a dedicated team that values innovation, integrity, and impact. If you’re driven by curiosity, meticulous in your work, and eager to make a real difference, we invite you to join us. Your expertise will help shape the future of secure, customer‑centric financial services.