Senior Remote Customer Service Specialist – High‑Volume Healthcare Supply Chain Call Center Expert with Advanced Order Management, Billing, and Customer Success Leadership at brighthush

Welcome to brighthush – Where Innovation Meets Care

At brighthush, we are more than a medical and laboratory supply company; we are a global partner that empowers healthcare providers to deliver life‑saving care with confidence and precision. With a legacy spanning over five decades and a presence in more than 40 countries, brighthush blends cutting‑edge technology, data‑driven logistics, and an unwavering commitment to customer satisfaction. Our mission is simple yet profound: to provide the right products, at the right time, and at the right cost, thereby enhancing patient outcomes worldwide.

Our remote‑first culture is built on three core pillars: collaboration, continuous learning, and diversity & inclusion. We empower our team members to work from anywhere while fostering a vibrant, connected community through virtual town halls, cross‑functional projects, and employee resource groups. If you thrive in a fast‑paced, customer‑centric environment and want to make a tangible impact on global healthcare, brighthush is the place for you.

Position Overview

We are seeking a highly motivated, customer‑centric Remote Customer Service Specialist to join our dynamic call center team. In this role, you will be the first point of contact for healthcare professionals, caregivers, and referral sources. You will handle inbound calls, process orders, resolve issues, and ensure a seamless experience throughout the entire order lifecycle. Your work will directly influence customer satisfaction and the operational efficiency of our distribution network.

What You’ll Do

• Answer and manage 60–80 inbound calls daily, delivering accurate product information, order placement, and status updates.
• Process new and repeat orders for medical supplies, ensuring compliance with scheduling, demand planning, and inventory protocols.
• Handle non‑routine orders such as product samples, special requests, and custom packaging, coordinating with internal teams to meet unique customer needs.
• Resolve order discrepancies, billing inquiries, and customer complaints with empathy and professionalism, aiming for first‑time resolution.
• Navigate multiple computer systems and applications, including order management, CRM, and billing platforms, to retrieve account information and update records.
• Interpret insurance terminology, verify coverage, and explain billing details to customers in clear, understandable language.
• Collaborate with supervisors and team leads on complex or unusual issues, escalating when necessary to ensure timely resolution.
• Adhere to all company policies, regulatory standards, and quality assurance metrics such as average handle time, adherence, and call quality scores.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
• Participate in ongoing training and development sessions to stay current on product knowledge, industry trends, and process improvements.

Essential Qualifications

• High school diploma, GED, or equivalent; a bachelor’s degree is a plus.
• 2–4 years of experience in a high‑volume call center environment, preferably within healthcare or medical supply.
• Proven ability to communicate clearly and actively listen, with strong verbal and written communication skills.
• Experience working remotely or in a work‑from‑home setting, with a reliable, high‑speed internet connection (minimum 25 Mbps download).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with order placement systems.
• Strong problem‑solving skills and the ability to handle complex, sensitive customer inquiries with composure.
• Demonstrated track record of meeting or exceeding call center metrics such as average handle time, adherence, and quality scores.
• Knowledge of insurance billing processes and terminology is highly desirable.

Preferred Qualifications

• Experience with root cause analysis and continuous improvement initiatives.
• Familiarity with call‑center phone systems and call‑routing software.
• Background in customer service within the healthcare industry.
• Experience with order management and inventory systems specific to medical supplies.
• Knowledge of regulatory compliance standards such as HIPAA and FDA guidelines.

Skills & Competencies

• Exceptional customer‑service mindset with a genuine desire to help others.
• Strong analytical and troubleshooting abilities.
• Adaptability to changing priorities and a fast‑paced environment.
• Team player who collaborates effectively across departments.
• Time‑management skills to balance multiple tasks while maintaining quality.
• Tech‑savvy: comfortable learning new software and tools quickly.
• Attention to detail and a commitment to accuracy in data entry and documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Specialist, you will have the opportunity to:

• Progress to a Senior Representative or Team Lead role, overseeing a small group of agents.
• Transition into specialized areas such as Billing & Collections, Quality Assurance, or Process Improvement.
• Participate in leadership development programs and mentorship initiatives.
• Access ongoing training modules covering product knowledge, industry regulations, and soft‑skill development.
• Earn certifications in customer service, call‑center operations, or healthcare compliance through our partnership with industry training providers.

Work Environment & Company Culture

brighthush embraces a remote‑first philosophy, allowing you to work from the comfort of your own home while staying connected to a vibrant, collaborative team. Our culture is defined by:

• Transparent communication and regular virtual town halls.
• Inclusive policies that celebrate diversity of thought, background, and experience.
• Employee resource groups that support professional growth and community building.
• A focus on work‑life balance, with flexible scheduling and generous time‑off policies.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While the hourly rate for this role ranges from $15.75 to $18.50, compensation is determined by a combination of factors including location, experience, and internal equity. In addition to competitive pay, brighthush offers a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Paid time off and holiday schedule.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 401(k) retirement plan with company match.
• Early wage access through our myFlexPay program.
• Short‑term and long‑term disability coverage.
• Paid parental leave and family‑friendly policies.
• Wellness programs, including mental health resources and fitness stipends.
• Professional development stipend and tuition reimbursement.

Remote Work Requirements

As a remote employee, you will be expected to:

• Maintain a dedicated, quiet, and distraction‑free workspace.
• Use a high‑speed broadband connection (minimum 25 Mbps download, 10 Mbps upload, ping ≤ 30 ms).
• Keep your camera on during onboarding, training, and scheduled team meetings.
• Ensure your equipment meets IT security standards, including a surge protector and network line protection.
• Be available for scheduled shifts, which may include evenings, weekends, and holidays based on business needs.

How to Apply

Ready to join a forward‑thinking team that values your expertise and supports your growth? Submit your application today by clicking the button below. We encourage early applications as the hiring window closes on 11/9/2026.

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Closing Statement

At brighthush, you will play a pivotal role in ensuring that healthcare providers receive the supplies they need, when they need them. Your dedication to customer service excellence will help us maintain our reputation as a trusted partner in the healthcare supply chain. If you are passionate about making a difference, thrive in a fast‑paced environment, and are ready to grow with a global leader, we want to hear from you. Apply now and become part of a team that is committed to improving lives every day.