Senior Remote Customer Service Supervisor – Lead, Coach, and Optimize Call Center Operations for brighthush’s National Pest Management Contact Center

About brighthush

brighthush has been a pioneer in the pest management arena for over a century, delivering world‑class protection to homes and businesses across the United States. Our legacy is built on a foundation of innovation, integrity, and an unwavering commitment to customer satisfaction. We are dedicated to safeguarding the places where people live, work, and play while advancing sustainable solutions that protect both people and the environment.

As a fully remote, high‑energy National Contact Center, brighthush offers a dynamic, collaborative work environment that blends cutting‑edge technology with a culture of continuous learning. We are proud to be part of the larger brighthush family, a leader in the pest management sector that values PEOPLE, PROGRESS, and PROFESSIONALISM. Whether you are a seasoned supervisor or an emerging leader, brighthush provides the platform, resources, and support you need to grow your career and make a real impact.

Why Join brighthush?

• Competitive Compensation: Earn a base salary that reflects your experience, plus performance‑based incentives that reward excellence.
• Comprehensive Benefits: Medical, dental, vision, and life insurance; 401(k) with company match; employee stock purchase plan.
• Work‑Life Balance: Paid vacation, holidays, and sick time; flexible scheduling that accommodates evenings, weekends, and holidays.
• Professional Growth: Inclusive training programs, tuition reimbursement, and opportunities to lead cross‑functional initiatives.
• Inclusive Culture: A workplace that celebrates diversity, fosters belonging, and encourages every team member to thrive.

Position Overview

As a Remote Customer Service Supervisor at brighthush, you will be the linchpin that drives performance, engagement, and customer satisfaction across our National Contact Center. You will oversee a team of dedicated agents who handle inbound sales, web inquiries, lost leads, customer service, and termite billing/claims. Your leadership will ensure that every call is handled with professionalism, empathy, and efficiency, reinforcing brighthush’s reputation as the industry’s best.

Key Responsibilities

• Analyze scheduling, inspection performance, and renewal collection metrics for bedbug and termite services.
• Develop and implement performance improvement plans to close gaps and elevate team results.
• Maintain adherence to critical performance metrics across Customer Service, Termite Renewal, and Retention departments.
• Serve as a subject‑matter expert on company policies, procedures, and programs, providing guidance to agents on routine and complex inquiries.
• Collaborate with Workforce Management, field partners, and marketing to forecast staffing needs and ensure optimal coverage.
• Onboard new hires: assign training, designate work buddies, and facilitate smooth integration into the remote team.
• Coach, mentor, and discipline agents to meet and exceed call center objectives, while fostering a culture of continuous improvement.
• Recognize and celebrate outstanding performance, reinforcing motivation and engagement.
• Engage with agents via Microsoft Teams chat, providing real‑time support and feedback.
• Champion process improvement initiatives that enhance efficiency, quality, and customer experience.

Essential Qualifications

• High School diploma or GED (or equivalent).
• 8+ years of supervisory or management experience in a sales call center environment.
• Proven track record leading remote teams and managing high‑volume call center operations.
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office and familiarity with call center software (e.g., CRM, workforce management tools).
• Ability to prioritize tasks, manage time efficiently, and adapt to changing priorities.
• Background and drug screening clearance.
• Appropriate home workspace: private or semi‑private office, free of distractions, with adequate furnishings and lighting.
• High‑speed internet connection (minimum 20 Mbps upload / 50 Mbps download) with the capability to hard‑wire directly to a modem.

Preferred Qualifications

• Experience in the pest management or related service industry.
• Knowledge of compliance regulations and industry best practices.
• Advanced coaching and performance management certifications.
• Fluency in multiple languages to support a diverse customer base.

Skills & Competencies

• Leadership & Team Building – Inspire, motivate, and develop high‑performing teams.
• Data‑Driven Decision Making – Leverage metrics to inform strategy and improve outcomes.
• Customer‑Centric Mindset – Prioritize customer satisfaction and advocate for the end‑user.
• Adaptability – Thrive in a fast‑paced, evolving environment.
• Communication – Articulate expectations clearly and provide constructive feedback.
• Problem Solving – Resolve complex issues efficiently and creatively.
• Technology Savvy – Comfortable with cloud‑based tools, virtual collaboration, and analytics platforms.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Remote Customer Service Supervisor, you will:

• Lead cross‑functional projects that shape the future of our contact center.
• Mentor junior supervisors and agents, building a pipeline of future leaders.
• Participate in executive‑level strategy sessions, influencing company direction.
• Access ongoing training programs, including leadership development, industry certifications, and technology workshops.
• Transition into roles such as Operations Manager, Workforce Planning Lead, or Director of Customer Experience.

Work Environment & Culture at brighthush

Our remote contact center is more than a virtual office – it’s a vibrant community of professionals who share a passion for service excellence. We celebrate wins, support each other through challenges, and continuously seek ways to improve. Key cultural pillars include:

• Collaboration: Cross‑team initiatives and open communication channels.
• Innovation: Embracing new technologies and processes to stay ahead of industry trends.
• Accountability: Clear expectations, measurable goals, and transparent performance metrics.
• Well‑Being: Resources for mental health, flexible scheduling, and a supportive work‑life balance.

Compensation & Benefits Snapshot

• Competitive base salary commensurate with experience.
• Performance bonuses tied to team metrics and individual contributions.
• Health, dental, vision, and life insurance plans.
• 401(k) with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts on brighthush services.
• Tuition reimbursement and dependent scholarship awards.
• Inclusive training and development programs.

How to Apply

Ready to take the next step in your career and join a team that values excellence, innovation, and community? Submit your application through our mobile‑friendly portal and let us know why you’re the perfect fit for brighthush.

Apply Now

We’re an Equal Opportunity Employer

brighthush is committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, including veterans and individuals with disabilities.

Join brighthush – Where Your Leadership Makes a Difference

As a Remote Customer Service Supervisor, you will be at the forefront of delivering exceptional service to our customers, driving operational excellence, and shaping the future of pest management. If you are a motivated, data‑driven leader who thrives in a fast‑paced, remote environment, we want to hear from you. Apply today and become part of brighthush’s winning tradition.