Senior Remote Customer Service & Vehicle Release Logistics Coordinator – Northeast Region – Championing Seamless Vehicle Delivery, Elevating Customer Experience, and Driving Operational Excellence in Automotive eCommerce at brighthush

About brighthush

brighthush is the world’s leading online vehicle auction platform, redefining how cars move from auction floor to driveway. With a global footprint that spans more than 200 fulfillment centers and a presence in over 190 countries, we are at the forefront of automotive e‑commerce. Our mission is simple yet bold: to deliver an unmatched experience every day, everywhere, by harnessing the power of people, processes, and cutting‑edge technology. Whether you are a seasoned professional or an emerging talent, brighthush offers a dynamic environment where innovation thrives, careers accelerate, and every team member has the chance to shape the future of automotive commerce.

Why brighthush?

At brighthush, we blend technology with human expertise to create a frictionless journey for buyers, sellers, and partners. Our culture is built on innovation, integrity, and inclusion, and we empower our employees to experiment, learn, and grow. As a remote‑first company, we provide the flexibility to work from anywhere while maintaining a strong sense of community through virtual events, peer recognition, and continuous learning opportunities. Join us and be part of a team that is reshaping the global vehicle auction industry.

Position Overview

We are looking for a meticulous, customer‑centric Senior Remote Customer Service & Vehicle Release Logistics Coordinator who will serve as the linchpin between auction results and the final delivery of vehicles. Based in the Northeast region and working remotely, you will coordinate with body shops, towing companies, vehicle owners, insurance carriers, and internal stakeholders to ensure that every vehicle is released, picked up, and documented with precision. If you thrive in a fast‑paced, data‑driven environment and enjoy turning complex logistics into seamless customer experiences, this role is designed for you.

Key Responsibilities

• Initiate and manage outbound calls to body shops, towing companies, and vehicle owners to confirm pick‑up details and secure release authorizations.
• Conduct 3‑way conversations when necessary, ensuring all parties are aligned on logistics and timelines.
• Use the proprietary DeCode This tool to retrieve VIN data, verify vehicle information, and update records in real time.
• Maintain meticulous, up‑to‑date notes in the system for every vehicle interaction, ensuring audit readiness and data integrity.
• Achieve daily performance metrics, including 100+ outbound calls and processing 80+ live lots, while maintaining high quality standards.
• Participate in weekly virtual team meetings via brighthush Teams to share insights, discuss challenges, and celebrate wins.
• Adhere strictly to brighthush policies, procedures, and quality guidelines to uphold our reputation for excellence.
• Support teammates and cross‑functional teams on ad‑hoc projects, demonstrating flexibility and a collaborative spirit.
• Execute additional duties as directed by management, contributing to continuous improvement initiatives.

Daily Operational Flow

Each day begins with a review of the live lot list, followed by a systematic outreach to all parties involved. You will:

• Verify VINs and vehicle details against auction data.
• Confirm release paperwork and insurance coverage.
• Schedule pickup windows that align with both seller and logistics partner availability.
• Document every interaction in the central database, tagging any exceptions for escalation.
• Close the loop by updating the status to “Released” and notifying the next stakeholder in the chain.

Essential Qualifications

• Minimum of one year of office support experience in a customer service capacity.
• High school diploma or GED (or equivalent).
• Strong verbal and written communication skills; comfortable speaking on the phone and crafting concise, professional messages.
• Typing speed of 45 words per minute with basic 10‑key proficiency.
• Proficiency in brighthush Office Suite (Word, Excel, Outlook) and familiarity with brighthush Teams.
• Exceptional attention to detail, problem‑solving aptitude, and the ability to juggle multiple tasks simultaneously.
• Professional virtual appearance with a quiet, distraction‑free workspace.
• Willingness to work occasional overtime to meet business needs.
• Equipment will be provided to support your remote work setup.

Preferred Qualifications

• Bilingual or multilingual communication skills (English plus another language).
• Experience in the automotive, logistics, or transportation industry.
• Familiarity with vehicle auction processes or similar high‑volume transaction environments.
• Prior exposure to customer‑service metrics and performance dashboards.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend process improvements.
• Technological Fluency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Skilled at prioritizing tasks to meet tight deadlines without compromising quality.
• Team Collaboration: Proven track record of working effectively with cross‑functional teams in a virtual setting.
• Adaptability: Quick to learn new tools, processes, and industry best practices.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Remote Customer Service & Vehicle Release Logistics Coordinator, you’ll gain exposure to:

• Advanced logistics and supply‑chain management concepts.
• Data analytics tools used to drive operational efficiency.
• Leadership training programs that prepare you for supervisory or managerial roles.
• Cross‑departmental projects that broaden your skill set and network.
• Mentorship from seasoned experts who share industry insights and career guidance.

Our structured career ladder allows you to progress from entry‑level roles to senior positions such as Operations Manager, Customer Experience Lead, or even Product Specialist, depending on your interests and performance. We also offer rotational programs that let you explore different facets of the business, from technology to marketing, ensuring you find the path that best aligns with your aspirations.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a vibrant, collaborative community:

• Fully remote work model with company‑provided equipment and a stipend for home‑office setup.
• Weekly virtual team huddles that foster connection, knowledge sharing, and peer support.
• Clear, achievable performance goals with real‑time feedback to help you grow.
• Open‑door communication channels where your ideas and concerns are heard.
• Recognition programs that celebrate individual and team achievements.
• Annual virtual retreats and quarterly hackathons that encourage creativity and cross‑functional collaboration.

Compensation & Benefits

We offer a competitive hourly rate that reflects your experience and the value you bring:

• Base pay ranges from $16.04 to $22.00 per hour, with special rates for California, Colorado, New York, and Washington ($18.00–$24.00).
• Performance‑based bonuses tied to daily and weekly metrics.

In addition to competitive pay, brighthush provides a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) at no cost to you.
• Paid vacation, sick leave, and company holidays.
• Life and AD&D insurance.
• Discounts on vehicle purchases, insurance, and partner services.
• Ongoing professional development and tuition reimbursement opportunities.
• Wellness stipend and access to virtual fitness classes.

How to Apply

Ready to join a team that values hard work, professionalism, and outstanding customer service—all from the comfort of your own home? Submit your application today and become part of brighthush’s mission to revolutionize the global vehicle auction industry. We look forward to learning how your unique skills and experiences can help us continue to deliver unmatched value to our customers and partners.