Senior Remote Customer Service & Vision Care Specialist – Global Eyewear Solutions Expert, Customer Experience Champion, Remote, at brighthush Worldwide

About brighthush

brighthush is more than a brand; it’s a global movement that is redefining how people experience sight. With a presence in over 150 countries, we fuse cutting‑edge optical technology with timeless design to deliver premium lenses, frames, and sunglasses that marry performance with style. Our relentless focus on innovation, sustainability, and customer delight has positioned us as a trailblazer in the vision care industry. We’re on a mission to make clear vision accessible to everyone, everywhere, and we’re looking for passionate individuals to join us in this transformative journey.

Why brighthush is the Right Place for Your Career

At brighthush, every interaction is an opportunity to make a lasting impact. Here’s why you’ll thrive with us:

• Global Reach, Local Impact: Your work will touch millions of customers across continents, helping them see the world more clearly.
• Remote Flexibility: Operate from anywhere while staying connected to a vibrant, collaborative culture.
• Career Growth: Access to continuous learning, mentorship, and clear advancement pathways.
• Inclusive Culture: We celebrate diversity, champion equity, and foster an environment where every voice is heard.
• Competitive Rewards: A comprehensive total rewards package that includes health benefits, retirement plans, paid time off, and exclusive employee discounts on our products.

Key Responsibilities

As a Senior Remote Customer Service & Vision Care Specialist, you will be the frontline ambassador for brighthush, ensuring that every customer interaction reflects our commitment to excellence. Your day‑to‑day tasks will include:

• Handling inbound calls and digital inquiries from new and existing business clients with professionalism and empathy.
• Processing orders, managing order status updates, and coordinating with logistics to ensure timely delivery.
• Troubleshooting product and service issues, providing clear, actionable solutions that align with brighthush’s standards.
• Documenting all customer interactions accurately in our CRM system, maintaining data integrity and compliance.
• Following up on pending inquiries, ensuring resolution and customer satisfaction before the call ends.
• Maintaining service level agreements (SLAs) and upholding brighthush’s customer service excellence metrics.
• Collaborating with cross‑functional teams—sales, logistics, and product support—to resolve complex issues.
• Participating in continuous improvement initiatives, sharing insights that enhance the customer journey.
• Performing additional duties as assigned to support the overall success of the Customer Service team.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service, hospitality, or call center environments.
• Excellent telephone etiquette and a confident, professional speaking voice.
• Strong verbal and written communication skills, with the ability to convey complex information simply.
• Demonstrated listening and comprehension skills—actively listening to understand customer needs.
• Team‑player mindset with strong interpersonal skills and a collaborative spirit.
• Ability to remain calm and composed when handling difficult or escalated customer situations.
• Excellent time‑management skills—prioritizing tasks efficiently in a fast‑paced environment.
• Proficient PC skills, including Microsoft Office (Word, Excel) and familiarity with CRM systems.
• Strong internet navigation skills and the ability to quickly locate information.

Preferred Qualifications

• Higher education degree (associate’s, bachelor’s, or equivalent).
• Experience using SAP or similar enterprise resource planning (ERP) systems.
• Background in the optical industry, with knowledge of brighthush’s product lines and industry terminology.
• Bilingual proficiency in Spanish or French—enhancing communication with our diverse customer base.

Skills & Competencies

• Customer‑centric mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑solving agility: Quickly diagnosing issues and proposing effective solutions.
• Adaptability: Thriving in a dynamic, evolving environment with changing priorities.
• Attention to detail: Ensuring accuracy in order processing, documentation, and follow‑up.
• Collaboration: Working seamlessly with internal teams to resolve customer challenges.
• Resilience: Maintaining a positive attitude and professionalism under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Senior Remote Customer Service Representative, you will:

• Participate in a structured onboarding program that covers product knowledge, customer service best practices, and company culture.
• Access a wealth of learning resources—online courses, webinars, and workshops—designed to deepen your industry expertise.
• Receive regular performance feedback and coaching from experienced managers.
• Explore internal mobility options—transitioning into sales, product support, or operations roles.
• Earn certifications in customer service excellence, CRM proficiency, and product knowledge.

Work Environment & Culture at brighthush

Even though you will be working remotely, you will feel the pulse of brighthush’s vibrant culture:

• Weekly virtual team huddles to share updates, celebrate wins, and align on goals.
• Monthly all‑hands meetings featuring leadership insights, product launches, and industry trends.
• Access to a digital collaboration platform that fosters real‑time communication and knowledge sharing.
• A culture that values work‑life balance, encouraging you to set boundaries and recharge.
• Recognition programs that celebrate outstanding customer service, innovation, and teamwork.

Compensation & Benefits

While specific pay is determined by a combination of factors—including geography, experience, and qualifications—brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for remote customer service roles.
• Performance‑based bonuses or commission structures that reward exceptional service.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Paid time off, holidays, and flexible vacation policies.
• Employee discounts on brighthush products—enjoy the latest lenses, frames, and accessories at a fraction of the retail price.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to bring your customer service expertise to a global leader in vision care? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, disability, sexual orientation, or any other protected characteristic.