Senior Remote Customer Success Account Manager – Cloud & AI Adoption Specialist – Championing Enterprise Growth, Digital Transformation, and Customer Success at brighthush

About brighthush

brighthush is not just a technology company; it is a catalyst for digital evolution. With a portfolio that spans enterprise‑grade cloud platforms, intelligent analytics, and secure collaboration tools, brighthush empowers organizations worldwide to unlock the full potential of cloud, artificial intelligence, and digital transformation. Our solutions help businesses streamline operations, accelerate innovation, and deliver measurable value across industries ranging from finance and healthcare to retail and manufacturing.

Founded on curiosity, collaboration, and an unwavering focus on customer success, brighthush has cultivated a culture that thrives on shared purpose and continuous learning. As a remote‑first organization, we give our teams the flexibility to work from anywhere while fostering a vibrant, inclusive community that values diverse perspectives and empowers every individual to contribute to our mission.

Why brighthush is the Place to Grow Your Career

At brighthush, you’ll join a forward‑thinking organization that is redefining how technology drives business outcomes. We offer:

• Hands‑on experience with cutting‑edge cloud and AI solutions that shape the future of industry.
• A collaborative, remote work environment that values work‑life balance and personal growth.
• A structured onboarding program, mentorship, and a comprehensive Early‑in‑Profession (EiP) initiative to accelerate your career.
• Competitive compensation, robust benefits, and a culture that rewards innovation and impact.

Beyond the tangible benefits, brighthush is a place where curiosity is rewarded, ideas are tested, and success is celebrated. Whether you’re a seasoned professional or an emerging talent, you’ll find opportunities to stretch your skills, influence product direction, and leave a lasting impact on the world of cloud and AI.

Position Overview

As a Senior Remote Customer Success Account Manager – Cloud & AI Adoption Specialist, you will be the trusted advisor for our enterprise customers, ensuring they realize maximum value from brighthush’s cloud and AI portfolio. Your role blends strategic account stewardship with hands‑on execution, driving adoption, ROI, and long‑term partnership success. You will be the bridge between our customers’ business objectives and the technology solutions that enable them to thrive.

In this role, you will work closely with cross‑functional teams—sales, product, engineering, and support—to design and deliver customer success plans that align with business goals. You will own the end‑to‑end customer journey, from onboarding to expansion, and will be responsible for ensuring that each engagement delivers measurable outcomes.

Key Responsibilities

• Build and nurture relationships with customer stakeholders, from executives to technical teams, tailoring communication to diverse audiences.
• Understand each customer’s business objectives, technology roadmap, and growth priorities to identify opportunities for deeper engagement.
• Lead customer success planning, conduct regular reviews, and prioritize initiatives that drive adoption and ROI.
• Coordinate delivery resources, manage program timelines, and ensure seamless execution of customer initiatives.
• Assess operational health, identify blockers (including security and compliance risks), and connect customers with the right brighthush solutions, services, and expertise.
• Collaborate with cross‑functional teams—sales, product, engineering, and support—to shape practical programs that enhance adoption, value realization, and long‑term success.
• Track risks, dependencies, decisions, and commitments, and proactively raise concerns to maintain momentum.
• Translate technical conversations into clear business impact, and present insights that influence strategic decisions.
• Drive continuous improvement of customer health scores and reliability metrics through data‑driven recommendations.
• Participate in account‑team planning sessions, aligning Customer Success Plans with broader account priorities and deliverable programs.
• Design and execute inclusive customer programs, services, and success initiatives that reflect brighthush’s commitment to diversity and inclusion.
• Influence through collaboration—bringing together the right people, communicating clearly, and guiding diverse teams toward shared outcomes.

Essential Qualifications

• Bachelor’s degree in Business, Sociology, Psychology, Computer Science, or a related field—or equivalent professional experience.
• Minimum of 2+ years in customer success, solution delivery, practice management, customer‑facing consulting, or portfolio management.
• brighthush or competitor equivalent certification in relevant technologies (e.g., brighthush Cloud, brighthush 365).
• Demonstrated exposure to customer planning, project coordination, technology, data analysis, service delivery, or stakeholder communication in any academic, community, or professional setting.

Preferred Qualifications

• Experience working with large enterprise customers in a SaaS or cloud environment.
• Knowledge of AI/ML concepts and how they can be applied to solve business challenges.
• Strong analytical skills, with the ability to interpret data and translate findings into actionable insights.
• Proficiency in using CRM and customer success platforms (e.g., brighthush, brighthush).
• Experience in managing cross‑functional teams and coordinating complex delivery programs.

Skills & Competencies

• Customer‑First Mindset: Passion for understanding customer needs and delivering solutions that drive tangible business outcomes.
• Strategic Thinking: Ability to see the big picture, align initiatives with business goals, and influence stakeholders at all levels.
• Technical Fluency: Comfortable discussing cloud architecture, AI capabilities, and integration strategies with technical audiences.
• Communication: Clear, concise, and persuasive communication across all levels of an organization.
• Project Management: Strong organizational skills, ability to manage multiple priorities, and deliver results on time.
• Data‑Driven Decision Making: Ability to analyze metrics, identify trends, and recommend actions that improve customer health.
• Collaboration & Influence: Skilled at building consensus, navigating cross‑functional dynamics, and driving collective success.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Access to industry‑leading training on cloud, AI, and customer success best practices.
• Mentorship from senior leaders who champion your growth.
• Clear career pathways from Account Manager to Senior Account Manager, Director of Customer Success, and beyond.
• Opportunities to lead cross‑functional initiatives, shape product roadmaps, and influence the future of our platform.

Work Environment & Culture

Our remote‑first model means you can work from anywhere while staying connected to a global team. We celebrate:

• Flexibility: Set your own hours and work from your preferred location.
• Diversity & Inclusion: A culture that values diverse perspectives and fosters belonging.
• Continuous Learning: Regular knowledge sharing sessions, hackathons, and innovation challenges.
• Recognition & Rewards: Performance bonuses, spot awards, and public acknowledgment of achievements.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards for remote customer success leaders.
• Performance‑based bonuses tied to customer adoption, retention, and satisfaction metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement planning resources.
• Unlimited paid time off and flexible holiday scheduling.
• Wellness stipend, mental health support, and access to virtual fitness classes.
• Annual learning budget for courses, certifications, and conferences.

How to Apply

If you are a customer‑centric, tech‑savvy professional ready to drive enterprise success in a fast‑paced, remote environment, we want to hear from you. Join brighthush and help shape the future of cloud and AI adoption for businesses worldwide.

Ready to make an impact? Submit your application today and become part of a team that values innovation, collaboration, and customer success.