Senior Remote Customer Success Champion – Classified Advertising & Media Services Specialist – Driving Innovation, Growth, and Exceptional Support at brighthush

About brighthush

brighthush is a pioneering force in media technology, redefining how newspapers, community bulletins, and digital publishers connect with their audiences worldwide. Our end‑to‑end suite of classified advertising solutions—spanning obituaries, legal notices, job postings, celebratory announcements, and more—empowers media partners to publish timely, accurate, and compelling content that resonates across diverse markets. At brighthush, we thrive on relentless innovation, cross‑functional collaboration, and an unwavering focus on customer delight, enabling teams to excel in a dynamic, remote‑first environment.

Why brighthush is the Place to Grow Your Career

At brighthush, every team member shapes the future of media. Here’s why you’ll love working with us:

• Impactful Work: Your support will directly influence the success of media partners and their audiences, ensuring accurate, timely, and engaging classified content.
• Remote Flexibility: Work from anywhere in the United States—just be located in Arizona, Colorado, Florida, Illinois, Indiana, North Carolina, Ohio, Texas, or Wisconsin—and enjoy a fully remote, collaborative workplace.
• Career Growth: We invest in your professional development through continuous learning, mentorship, and clear advancement pathways.
• Competitive Compensation & Benefits: Earn $19.00–$23.00 per hour, plus a comprehensive benefits package that supports your health, well‑being, and financial future.
• Inclusive Culture: Experience a supportive, diverse, and inclusive environment where every voice is heard and valued.

Your Role: Senior Remote Customer Success Champion

As a Senior Remote Customer Success Champion on our Classified Team, you will be the frontline advocate for media partners. You’ll deliver exceptional support across phone, email, and chat, troubleshoot classified advertisement placement, resolve technical issues, review self‑service submissions, and ensure publication accuracy and deadline compliance—all while maintaining a compassionate, professional experience.

Key Responsibilities

• Serve as the primary point of contact for customers and media partners via phone, email, and chat, addressing inquiries, troubleshooting issues, and explaining website features.
• Provide empathetic, top‑tier service to every customer interaction, ensuring a compassionate and professional experience that reflects brighthush’s brand values.
• Communicate sensitive or challenging information with professionalism, empathy, and clarity, maintaining a positive customer experience even in difficult situations.
• Efficiently manage high‑volume customer interactions across multiple channels, utilizing internal systems and tools to maintain smooth workflows and high‑quality service delivery.
• Maintain a deep understanding of brighthush’s product lines, policies, and procedures, and communicate them clearly and respectfully to customers.
• Diagnose, troubleshoot, and resolve technical issues related to classified advertising products, escalating to higher tiers as needed.
• Utilize internal systems and tools to process work while adapting to team‑specific processes and best practices.
• Contribute directly to achieving monthly team performance targets, including response time, resolution rate, and customer satisfaction metrics.
• Collaborate with cross‑functional teams—product, engineering, and sales—to provide feedback and help shape future enhancements.
• Perform additional duties as assigned to support the team, department, and company goals.

Essential Qualifications

• High School Diploma or equivalent experience.
• 1–2 years of customer support experience, preferably in a call center environment.
• Strong written and verbal communication skills with the ability to convey information clearly and professionally.
• Proficiency in basic computer applications and systems, including email, Windows platforms, Microsoft Word, and Microsoft Excel.
• Excellent multitasking, organizational, and time‑management abilities.
• Strong attention to detail and commitment to accuracy.
• Customer‑focused mindset with a passion for delivering high‑quality service.
• Ability to work independently while contributing positively within a team environment.
• Strong problem‑solving and critical‑thinking skills.
• Comfortable working in a fast‑paced environment with shifting priorities and deadlines.
• High level of comfort navigating web‑based systems and technology platforms.
• Experience with customer support platforms, call center systems, chat tools, or CRM software preferred.
• Ability to learn and adapt quickly to partner‑specific workflows and systems.

Preferred Qualifications

• Experience in media, publishing, or classified advertising.
• Knowledge of content management systems (CMS) and advertising platforms.
• Familiarity with compliance and regulatory standards in the media industry.
• Experience with data analysis and reporting tools.

Skills & Competencies

• Exceptional communication and interpersonal skills.
• Empathy and emotional intelligence in customer interactions.
• Technical aptitude and a willingness to learn new tools.
• Adaptability to changing processes and priorities.
• Team collaboration and cross‑functional coordination.
• Analytical thinking and problem‑resolution under pressure.
• Time‑management and organizational excellence.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Champion, you will:

• Gain exposure to multiple product lines and industry verticals.
• Participate in ongoing training programs covering technical skills, product knowledge, and customer‑experience best practices.
• Earn certifications in customer support tools and platforms.
• Take on mentorship roles, guiding new hires and sharing expertise.
• Progress to senior support roles, team lead positions, or cross‑functional roles in product, engineering, or sales.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours within the required schedule (Monday‑Friday, 8:00 AM–5:00 PM CST or 8:30 AM–5:30 PM CST).
• A supportive team that values work‑life balance.
• Regular virtual team‑building events and open‑door communication with leadership.
• Access to a digital knowledge base, internal wikis, and peer‑to‑peer learning communities.
• A culture that celebrates diversity, inclusion, and innovation.

Compensation & Benefits

Hourly Rate: $19.00–$23.00 per hour (competitive and commensurate with experience).

Benefits Package

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) with generous employer contributions
• Basic Life and Supplemental Life Insurance
• Disability Insurance
• Optional Supplemental Benefits (Hospital Indemnity, Accident, Critical Illness)
• Accrued Paid Time Off (PTO)
• 401(k) plan with discretionary employer match
• Paid Medical and Parental Leave
• Professional development stipend and tuition reimbursement
• Employee wellness programs and mental‑health resources

Location & Schedule

This is a fully remote position. Eligible candidates must reside in one of the following states: Arizona, Colorado, Florida, Illinois, Indiana, North Carolina, Ohio, Texas, or Wisconsin.

Work hours: Monday‑Friday, 8:00 AM–5:00 PM CST or 8:30 AM–5:30 PM CST.

How to Apply

Ready to make a difference in the media support landscape? Click the link below to submit your application and join the brighthush team.

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Conclusion

At brighthush, your expertise will help shape the future of media customer support. If you are a proactive, detail‑oriented professional who thrives in a fast‑paced, collaborative environment, we invite you to apply today. Join us and become part of a company that values innovation, customer success, and the growth of its people.