Senior Remote Customer Success Champion – Global Client Experience & Problem‑Solving Specialist – Drive Loyalty, Advocacy, Retention, and Growth at brighthush

About brighthush: Pioneering the Future of Customer Experience

brighthush isn’t just a technology provider; it’s a global movement that redefines how people connect with digital products. With a footprint in more than 30 countries and a community of millions of users, we fuse cutting‑edge technology with human empathy to craft experiences that feel personal, reliable, and unforgettable. Our mission is simple yet powerful: transform every interaction into a memorable moment that builds trust, fuels loyalty, and sparks advocacy. As a Senior Remote Customer Success Champion, you will be the heartbeat of this mission, shaping how our customers feel about brighthush every single day.

Why Remote Work at brighthush is a Game‑Changer

Our remote‑first culture empowers you to work from anywhere in California while staying connected to a high‑energy, cross‑functional team. Flexibility fuels creativity, and a supportive, inclusive environment is the foundation for both personal and professional growth. We believe that great work happens when people are empowered to balance life and career, and we provide the tools, resources, and community to make that possible. From weekly virtual town halls to monthly innovation hackathons, you’ll experience a vibrant, collaborative culture that feels as close‑knit as any office.

Competitive Compensation & Performance Rewards

• Market‑Aligned Base Salary: Competitive pay that reflects your experience and the value you bring.
• Performance Bonuses: Quarterly incentives tied to individual and team metrics that reward impact.
• Equity Opportunities: Eligibility for company equity plans to share in brighthush’s long‑term success.

Comprehensive Benefits Package

• Health, dental, and vision coverage for you and your family.
• Robust 401(k) plan with company match.
• Generous paid time off and flexible scheduling.
• Home‑office stipend to equip you with the best tools for success.
• Wellness programs, including mental‑health resources and fitness subsidies.
• Employee assistance programs and life‑insurance options.

Career Growth & Learning Opportunities

• Clear pathways to senior roles, management tracks, and cross‑functional projects.
• Structured onboarding, ongoing training, mentorship, and access to industry conferences.
• Regular performance reviews focused on growth and development.
• Internal job rotation programs to broaden skill sets.

Key Responsibilities – Your Impact in Action

As a Senior Remote Customer Success Champion, you will be the frontline ambassador for brighthush, turning every interaction into a memorable experience. Your day‑to‑day responsibilities include:

• Responding to inbound calls, emails, live chats, and IVR inquiries with professionalism and empathy.
• Diagnosing and resolving customer issues using product knowledge, troubleshooting guides, and cross‑functional collaboration.
• Documenting all interactions accurately in our CRM, ensuring data integrity and compliance with company policies.
• Proactively identifying upsell or cross‑sell opportunities that align with customer needs and business goals.
• Coordinating callbacks, scheduling appointments, and following up to guarantee resolution and satisfaction.
• Meeting or exceeding individual and team performance metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Participating in continuous improvement initiatives, sharing insights, and contributing to the evolution of support processes.
• Collaborating with product, engineering, and sales teams to relay customer feedback and advocate for product enhancements.
• Maintaining up‑to‑date knowledge of product features, updates, and industry trends to provide accurate guidance.

Essential Qualifications – What We’re Looking For

• Minimum of 2 years’ experience in customer support, client services, or a related field.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Proficiency with customer service platforms (e.g., Zendesk, Salesforce, Intercom) and basic computer literacy.
• Strong multitasking, time‑management, and prioritization abilities in a fast‑paced environment.
• Active listening skills, empathy, and a genuine desire to help customers.
• Must reside in California to comply with local employment regulations.
• High‑school diploma or equivalent; bachelor’s degree preferred.

Preferred Qualifications – Bonus Points

• Experience with remote work tools (e.g., Zoom, Slack, Teams) and a home office setup that supports high‑quality audio and video communication.
• Knowledge of the consumer technology or SaaS industry.
• Previous exposure to sales or upselling within a customer service context.
• Certification or training in conflict resolution, customer experience, or related disciplines.
• Experience with data analytics or reporting tools.

Key Skills & Competencies – The DNA of a Champion

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Analytical thinking to diagnose issues and devise effective solutions quickly.
• Adaptability: Ability to thrive in a dynamic environment with evolving processes and technologies.
• Collaboration: Strong teamwork skills, working closely with product, engineering, and sales teams.
• Resilience: Maintaining composure under pressure and learning from feedback.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting technical issues.
• Time Management: Efficiently juggling multiple tasks while maintaining high quality.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, every role is a stepping stone toward greater responsibility. As a Senior Remote Customer Success Champion, you will:

• Gain exposure to product development cycles, enabling you to transition into product support or technical support roles.
• Participate in leadership training programs that prepare you for supervisory or managerial positions.
• Access a curated library of courses, webinars, and certifications covering customer experience, data analytics, and industry best practices.
• Engage in mentorship programs pairing you with senior leaders who can guide your career trajectory.
• Take advantage of cross‑departmental projects that broaden your skill set and network within the organization.
• Earn recognition through spot bonuses, awards, and public shout‑outs for exceptional performance.

Work Environment & Culture at brighthush – More Than Just a Job

Our culture is built on transparency, collaboration, and a shared commitment to excellence. Even though you’ll be working remotely, you’ll feel part of a close‑knit community through:

• Weekly virtual town halls and team check‑ins.
• Monthly “innovation hackathons” where ideas are celebrated and rewarded.
• Regular feedback loops and performance reviews that focus on growth.
• A culture of recognition where achievements are celebrated through shout‑outs, awards, and spot bonuses.
• Inclusive practices that value diverse perspectives and encourage open dialogue.
• Community‑building events such as virtual coffee chats, wellness challenges, and holiday celebrations.

Compensation & Benefits – A Holistic Approach to Well‑Being

• Competitive base salary with quarterly performance bonuses.
• Health, dental, and vision insurance plans covering you and your family.
• 401(k) plan with company match to secure your future.
• Flexible work hours and a generous paid time off policy.
• Home office stipend to ensure you have the tools you need for success.
• Employee wellness programs, including mental health resources and fitness subsidies.
• Life insurance and disability coverage.

How to Apply – Join the brighthush Family

Ready to bring your customer‑service expertise to a company that values innovation, growth, and community? Click the link below to submit your application and join brighthush.

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Join brighthush Today!

We’re excited to meet professionals who are eager to make a difference, learn continuously, and thrive in a remote, collaborative environment. If you’re passionate about turning customer interactions into lasting relationships and you meet the qualifications above, we encourage you to apply. Your next career milestone starts here.