Senior Remote Customer Success Champion – Midwest Region – Driving Strategic Growth, Customer Advocacy, and Adoption of Data‑Driven AgTech Solutions at brighthush

Welcome to brighthush – Where Agriculture Meets Innovation

At brighthush, we are more than a technology provider; we are a catalyst for a resilient, transparent, and profitable agricultural ecosystem. By marrying data, analytics, and cloud technology, our platform empowers farmers, agribusinesses, and supply‑chain partners to make smarter, faster, and more sustainable decisions. From seed to table, we are redefining how the world feeds itself. Join a team that is shaping the future of farming while building a healthier planet for generations to come.

About the Role: Senior Remote Customer Success Champion – Midwest Region

As the Senior Remote Customer Success Champion for the Midwest, you will be the heartbeat of our relationships with the region’s most forward‑thinking clients. Your day‑to‑day work will directly influence adoption rates, renewal success, and expansion opportunities, driving both customer satisfaction and brighthush’s growth trajectory. This is a strategic, high‑impact role that blends customer advocacy, data‑driven insight, and cross‑functional collaboration.

Why This Role Is a Game‑Changer

• Strategic Influence: Shape the customer experience and provide critical feedback that informs our product roadmap.
• Impactful Outcomes: Own measurable success metrics—adoption, renewal, and expansion—and see the tangible results of your efforts.
• Remote Flexibility: Work from anywhere in the Midwest with occasional on‑site visits to client sites and our headquarters in Indiana.
• Collaborative Culture: Partner with Regional Account Managers, Product, Engineering, and Support teams in a fast‑paced, high‑growth environment.
• Professional Growth: Access leadership development programs, mentorship, and cross‑functional rotations that accelerate your career.

What You’ll Experience

• Full remote flexibility with a flexible schedule that respects work‑life balance.
• Regular virtual team huddles, town‑halls, and informal “coffee chats” to foster connection.
• A culture of recognition where achievements are celebrated and contributions are valued.
• Inclusive hiring practices and a diverse workforce that reflects the communities we serve.

Key Responsibilities – Your Day‑to‑Day Impact

• Customer Onboarding & Adoption: Lead the end‑to‑end onboarding process for new clients, ensuring a smooth transition from sales to implementation. Conduct engaging training sessions, create adoption playbooks, and monitor usage metrics to identify opportunities for deeper engagement.
• Relationship Management: Serve as the primary point of contact for assigned customers, building trust and rapport through proactive communication and timely issue resolution.
• Renewal & Expansion Strategy: Partner with Regional Account Managers to develop renewal plans, identify upsell and cross‑sell opportunities, and secure contract extensions that align with customer goals.
• Data‑Driven Insights: Analyze customer health scores, usage patterns, and feedback to forecast churn risk and recommend actionable improvements.
• Collaboration & Advocacy: Work closely with Product, Engineering, and Support teams to relay customer insights, champion feature requests, and ensure a seamless feedback loop.
• Travel & On‑Site Engagement: Attend client meetings, workshops, and industry events as needed, representing brighthush with professionalism and enthusiasm.
• Continuous Improvement: Contribute to the development of best practices, knowledge base articles, and internal training materials to elevate the overall customer success function.

Essential Qualifications – What We’re Looking For

• Bachelor’s degree in Business, Agriculture, or a related field.
• 3+ years of experience in Customer Success, Account Management, or Client Services, preferably within a SaaS or AgTech environment.
• Proven track record of managing a portfolio of customers and driving measurable adoption and renewal metrics.
• Strong analytical skills with the ability to interpret usage data and translate insights into actionable recommendations.
• Excellent written and verbal communication skills, capable of tailoring messaging to diverse audiences.
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.
• Willingness to travel up to 25% of the time for client visits and headquarters meetings.

Preferred Qualifications – Bonus Points

• Experience in the agriculture or ag‑food industry, with a deep understanding of farm operations, supply‑chain dynamics, or agribusiness challenges.
• Knowledge of data analytics platforms, GIS, or precision agriculture tools.
• Previous experience working with cross‑functional teams in a fast‑paced, high‑growth startup.
• Proficiency in CRM systems and customer success platforms.
• Fluency in additional languages commonly spoken in the Midwest region (e.g., Spanish, German).

Core Skills & Competencies – What Makes You Thrive

• Customer‑Centric Mindset: Passion for delivering exceptional value and building long‑term partnerships.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Problem‑Solving: Creative approach to troubleshooting and resolving complex customer issues.
• Data Literacy: Comfortable working with dashboards, metrics, and data‑driven storytelling.
• Collaboration: Strong interpersonal skills to work effectively with sales, product, engineering, and support teams.
• Adaptability: Thrives in a dynamic environment with evolving priorities and rapid change.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe that growth is a shared journey. As a Customer Success Champion, you will:

• Progress into senior Customer Success roles, such as Customer Success Manager or Director of Customer Success.
• Take on strategic projects that influence product development and market positioning.
• Participate in leadership development programs, mentorship, and cross‑functional rotations.
• Access industry conferences, webinars, and continuous learning resources to deepen your expertise.

Work Environment & Culture – Where You’ll Thrive

Our culture is built on transparency, innovation, and a genuine commitment to work‑life balance. You’ll experience:

• Fully remote work with flexible hours, supported by a robust digital collaboration ecosystem.
• Regular virtual team huddles, town‑halls, and informal “coffee chats” to foster connection.
• A culture of recognition where achievements are celebrated and contributions are valued.
• Inclusive hiring practices and a diverse workforce that reflects the communities we serve.

Compensation & Benefits – We Value Your Contributions

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement planning resources.
• Generous paid time off, parental leave, and flexible sick days.
• Professional development stipend and tuition reimbursement.
• Wellness programs, mental health support, and access to virtual fitness classes.

Ready to Make an Impact?

If you are a proactive, customer‑focused professional with a passion for technology and agriculture, we invite you to bring your expertise to brighthush. Join us in shaping the future of farming, ensuring our clients thrive, and building a sustainable food system for generations to come.

To apply, please click the link below and submit your resume and cover letter. We look forward to discovering how your unique talents can help us accelerate growth and deliver unparalleled value to our customers.