Senior Remote Customer Success Engineer – Advisory & Workflow Optimization Specialist for AI‑Driven Audit Platforms at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers assurance and audit professionals with cutting‑edge, AI‑driven software. Founded in 2020, we have rapidly grown to a vibrant team of 201‑500 employees, headquartered in San Francisco and operating as a fully remote, global organization. Our mission is simple yet ambitious: to transform the way advisory and consulting teams deliver value by providing a platform that blends intelligent automation, data‑centric insights, and intuitive workflow design.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking culture that celebrates curiosity, collaboration, and continuous learning. We champion a remote‑first mindset, giving you the freedom to work from anywhere while staying connected to a community of passionate professionals. Our people thrive on:

• Meaningful ownership of projects that directly impact thousands of advisory teams worldwide.
• Flexible PTO and work schedules that respect your personal life.
• Competitive compensation, including a 401(k) plan and wellness benefits such as a bundle of free therapy sessions.
• Technology and home‑office stipends to keep you equipped and comfortable.
• Regular learning opportunities—internal workshops, industry conferences, and access to top‑tier training resources.

Role Overview

As a Senior Remote Customer Success Engineer – Advisory, you will be the linchpin between brighthush’s platform and the advisory teams that rely on it. Your primary focus will be to drive adoption, ensure value realization, and champion workflow excellence for our advisory customers. You will collaborate closely with Product, Engineering, and Implementation teams to translate real‑world advisory challenges into scalable, repeatable solutions that shape the future roadmap of brighthush.

Key Responsibilities

• Own adoption and success for a portfolio of brighthush advisory customers, holding accountability for usage metrics, outcome delivery, and long‑term retention.
• Drive deep platform adoption across advisory teams by configuring workflows, templates, and engagement structures directly within the product.
• Translate advisory methodologies, service offerings, and best practices into scalable, repeatable brighthush workflows that can be replicated across firms.
• Partner with advisory teams to improve engagement execution, delivery consistency, and client outcomes through refined workflow design.
• Lead customer enablement, training, and change management initiatives to help teams transition from bespoke, manual, or legacy delivery models to a unified, AI‑enhanced platform.
• Identify usage gaps, inefficiencies, and delivery risks, and proactively recommend improvements that enhance customer satisfaction.
• Serve as a practitioner‑advisor—comfortably challenging teams to adopt stronger, more scalable advisory practices while maintaining a supportive partnership.
• Collaborate cross‑functionally with Product, Engineering, and Implementation to provide real‑world advisory feedback and influence roadmap priorities.
• Support renewals and expansion by ensuring customers are realizing clear, provable value across advisory service lines.
• Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best‑practice frameworks that can be leveraged across the organization.
• Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage.
• Act as a thought leader in the advisory space, representing brighthush at industry events, webinars, and user groups.
• Document and share lessons learned, creating a living knowledge base that accelerates onboarding for new customers and team members.

Essential Qualifications

• 2–5+ years of experience in advisory engagement delivery, including scoping, execution, collaboration, and client reporting.
• Deep understanding of advisory engagement delivery, with hands‑on experience in multi‑team consulting environments and service‑line rollouts.
• Proficiency in working directly within software platforms—configuring workflows, troubleshooting real‑world usage challenges, and optimizing user experience.
• Strong technical curiosity, with an interest in data models, permissions, configurations, and AI‑powered workflows.
• Practitioner mindset—advise, enable, and drive change rather than merely provide support.
• Confidence leading training, enablement, and change management efforts with advisory teams.
• Collaborative, outcomes‑oriented, and comfortable operating in an evolving startup environment.
• Clear communicator who can credibly engage advisory practitioners, managers, and firm leadership.
• Experience with LLMs or prompt creation is a plus.
• Relevant industry experience as a practitioner at an audit/advisory firm.
• Strong analytical skills, able to interpret usage data and translate insights into actionable recommendations.
• Experience managing multiple customer accounts simultaneously while maintaining high service quality.

Preferred Qualifications

• Experience in a SaaS or technology‑focused advisory environment.
• Background in data analytics or data‑driven decision making.
• Familiarity with AI/ML concepts and how they can be applied to advisory workflows.
• Previous success in driving adoption and retention metrics for a SaaS product.
• Knowledge of audit standards (e.g., GAAS, ISA) and how technology can streamline compliance.
• Experience building or contributing to community‑driven resources such as user forums or knowledge bases.

Skills & Competencies

• Strategic thinking and the ability to translate complex advisory challenges into actionable platform solutions.
• Exceptional problem‑solving skills, with a knack for diagnosing and resolving user pain points quickly.
• Strong project management skills—capable of juggling multiple customer engagements simultaneously.
• Excellent written and verbal communication, with the ability to create training materials, documentation, and internal knowledge bases.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Customer‑centric mindset—always looking for ways to add value and exceed expectations.
• Proficiency in using analytics tools (e.g., Tableau, Power BI) to track adoption and success metrics.
• Comfortable with remote collaboration tools—Zoom, Slack, Confluence, and JIRA.
• Ability to influence cross‑functional teams without formal authority.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Engineer, you will:

• Gain exposure to product strategy and roadmap development, positioning you for future roles in Product Management or Customer Success Leadership.
• Participate in cross‑functional initiatives that broaden your skill set across engineering, sales, and marketing.
• Access internal mentorship programs and external learning resources, including industry certifications and conferences.
• Opportunity to lead high‑impact projects that shape the future of advisory technology.
• Earn recognition through our internal “Impact Awards” program, celebrating innovative solutions that drive customer success.
• Develop a personal brand within the advisory tech community through speaking engagements and thought‑leadership content.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model means you’ll work alongside colleagues from diverse backgrounds and time zones, all connected through a robust digital ecosystem. We celebrate:

• Open communication—weekly all‑hands meetings, transparent OKRs, and a culture of feedback.
• Continuous learning—internal tech talks, hackathons, and a generous learning stipend.
• Work‑life balance—flexible hours, unlimited vacation, and a focus on outcomes rather than hours logged.
• Community—virtual coffee chats, team‑building events, and a vibrant Slack community.
• Innovation hack days—monthly sprints where teams can experiment with new ideas and prototypes.
• Health & wellness—access to virtual fitness classes, mindfulness sessions, and a dedicated wellness budget.

Compensation & Benefits

While the exact salary will be tailored to your experience and qualifications, we offer a competitive package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to adoption, retention, and customer satisfaction metrics.
• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Wellness stipend covering therapy sessions, fitness memberships, and mental health resources.
• Technology and home‑office stipend to support your remote work setup.
• Flexible PTO and unlimited vacation policy.
• Professional development budget and conference travel support.
• Equity options as part of the long‑term incentive plan.

How to Apply

If you’re passionate about empowering advisory teams, love working at the intersection of technology and consulting, and thrive in a fast‑moving, remote environment, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly.