Senior Remote Customer Success Engineer – AtomEngine Integration, Customization & Technical Support Specialist at brighthush

Welcome to brighthush – Where Innovation Meets Mission‑Critical Impact

At brighthush, we’re not just building software; we’re redefining how military and defense organizations plan, execute, and adapt in a rapidly changing world. Founded in 2019 by a coalition of seasoned planners, veterans, and technologists from leading software firms, brighthush has evolved into a $2.15 B enterprise that blends AI, cloud computing, and game‑engine technology to deliver real‑world solutions that make every member of a military staff superhuman. Our flagship platform, brighthush Battle Road, leverages the proprietary AtomEngine to create immersive, data‑rich environments where commanders can visualize, test, and refine strategies in real time.

We operate fully remotely, empowering a diverse, distributed team that shares a single mission: to give our customers the tools they need to win on the battlefield and in the boardroom. If you thrive in a fast‑moving, ambiguous environment and want to make a tangible impact on national security, brighthush is the place for you.

Why Join brighthush?

• Global Impact – Work with military commands and defense agencies worldwide, shaping the future of operational planning.
• Innovation at Scale – Be part of a team that blends cutting‑edge AI, cloud computing, and game‑engine technology to solve complex, real‑world problems.
• Career Growth – Rapid promotion paths, mentorship from industry veterans, and opportunities to lead cross‑functional initiatives.
• Remote Flexibility – Fully remote work with occasional travel to customer sites for onboarding, workshops, and deep‑dive technical collaboration.
• Competitive Compensation – Market‑aligned base salary, performance bonuses, equity, and a comprehensive benefits package.
• Inclusive Culture – A diverse, supportive environment that celebrates different perspectives and fosters continuous learning.

Role Overview

As a Senior Remote Customer Success Engineer at brighthush, you will serve as the technical bridge between our customers and the AtomEngine platform. Your primary focus will be to extend, customize, and optimize AtomEngine for each customer’s unique operational needs. You will collaborate closely with Product, Engineering, and Customer Success teams to ensure that customer‑driven enhancements align with our product roadmap while feeding real‑world insights back into the core platform.

Key Responsibilities

• Serve as the first line of technical support for complex customer issues that require code‑level investigation or intervention.
• Design, develop, and maintain custom extensions, integrations, and workflows using the AtomEngine ModKit to meet specific customer requirements.
• Collaborate directly with customer teams to design, implement, and validate new ModKit features, ensuring solutions are maintainable, scalable, and compatible across platform releases.
• Become a subject‑matter expert on AtomEngine, confidently teaching, demoing, and guiding customers through advanced workflows.
• Partner with Customer Success and Account teams to drive adoption, retention, and long‑term success, providing technical insights where they matter most.
• Advocate for customer needs internally, translating real‑world use cases into clear, actionable input for Product and Engineering.
• Act as a trusted technical advisor, helping customers operationalize AtomEngine within their existing workflows and environments.
• Travel periodically to customer sites for onboarding, workshops, and hands‑on technical collaboration.

Essential Qualifications

• 3+ years of professional experience in software engineering, solutions engineering, or a technical customer‑facing role involving hands‑on development.
• Proven track record of writing and maintaining production‑quality code, including extending existing frameworks, SDKs, or plugin systems.
• Proficiency in at least one general‑purpose programming language used for application or game‑adjacent development (e.g., C#, Python, C++, or similar).
• Strong understanding of software design principles, with an emphasis on modularity, maintainability, and backward compatibility.
• Comfortable working with customers face‑to‑face to debug, iterate, and validate solutions in real‑world environments.
• Excellent written and verbal communication skills, especially when explaining technical concepts to mixed technical and non‑technical audiences.
• Self‑directed and effective in fast‑moving, ambiguous environments, balancing customer urgency with sound technical judgment.
• U.S. Citizenship is mandatory due to federal contract requirements.

Preferred Qualifications

• Active Secret or Top‑Secret security clearance.
• Prior military experience.

Skills & Competencies

• Deep familiarity with game‑engine architectures and real‑time simulation pipelines.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Strong debugging and troubleshooting skills, with a methodical approach to root‑cause analysis.
• Proficiency in version control systems (Git) and continuous integration/continuous deployment (CI/CD) workflows.
• Ability to translate complex technical requirements into clear, actionable documentation.
• Strong collaboration skills, comfortable working across engineering, product, and customer success teams.
• Adaptability to evolving technologies and willingness to learn new tools and frameworks.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Engineer, you’ll enjoy:

• Hands‑on experience with cutting‑edge technology that sits at the intersection of AI, cloud, and game engines.
• Direct influence on product direction through real‑world customer feedback.
• Opportunities to mentor junior engineers and lead cross‑functional projects.
• Access to continuous learning resources, including internal workshops, external conferences, and a generous tuition reimbursement program.
• A collaborative, inclusive environment that values diverse perspectives and encourages innovation.

Work Environment & Company Culture

brighthush thrives on a culture of ownership, excellence, camaraderie, and a relentless drive to win. We treat every customer as a partner and every project as a mission. Our fully remote model means you can work from anywhere while staying connected through daily stand‑ups, virtual hackathons, and real‑time collaboration tools. We celebrate successes with virtual team celebrations, hack days, and recognition programs that highlight individual and team contributions.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to individual and company goals.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including sick leave and parental leave.
• Flexible work hours and a fully remote work environment.
• Travel allowances for customer visits and conferences.

How to Apply

If you are passionate about technology, customer success, and making a real difference in the defense sector, we want to hear from you. Submit your application through our careers portal and join a team that is redefining the future of military operations.

Ready to take the next step? Click the link below to apply and start your journey with brighthush today.