Senior Remote Customer Success Engineer – LATAM (Spanish & Portuguese) – Championing DevSecOps, CI/CD, and Agile Adoption for Global Teams at brighthush – Expert Technical Support & Customer Enablement

About brighthush

brighthush is a forward‑thinking technology partner that empowers organizations worldwide to accelerate digital transformation through cutting‑edge DevSecOps, continuous integration, continuous delivery, and Agile planning solutions. With a global footprint spanning North America, Europe, and Latin America, we help teams build, ship, and secure software at scale while fostering a culture of collaboration, innovation, and customer success. Our mission is simple: make complex software delivery processes intuitive, secure, and high‑performing for every customer, regardless of size or industry.

Why brighthush is the Place to Grow Your Career

At brighthush, you’ll experience a truly remote‑first environment that empowers you to work from anywhere in the USA while collaborating with a diverse, high‑performing global team. We believe in an impact‑driven culture where your expertise directly shapes how thousands of teams adopt and thrive on our platform. Continuous learning is at the core of our organization— we invest in certifications, training, and knowledge sharing to keep you at the forefront of technology. Our compensation package blends a competitive base salary, equity, and performance bonuses that reward your contributions. And our holistic benefits include flexible paid time off, parental leave, a home‑office stipend, and a generous growth & development fund.

About the Role

As a Senior Remote Customer Success Engineer, you will be the technical bridge between brighthush’s platform and our customers’ success. Your day‑to‑day activities will include:

Key Responsibilities

• Engaging with customers via Zoom, email, and chat to provide expert guidance throughout the post‑sales journey, ensuring they realize tangible value from the platform.
• Partnering with Customer Success Managers to deliver deep, use‑case‑specific implementation support for source code management, CI/CD pipelines, DevSecOps, and Agile planning.
• Designing and delivering hands‑on labs, webinars, office hours, and on‑demand sessions that are tailored to each customer’s context, while operating within a pooled support model.
• Providing architectural and technical recommendations that align with customers’ business outcomes, helping them make informed decisions about tooling and workflows.
• Collaborating with Account Executives and Renewals Managers to share subject‑matter expertise that supports upsell and renewal opportunities.
• Creating reusable enablement assets—workshops, demos, playbooks, and documentation—that can be leveraged across the customer base.
• Maintaining deep competency in one or more technologies that align with brighthush’s market focus, through continuous training, certification, and real‑world examples.
• Contributing to the broader learning ecosystem, including platform documentation, brighthush tutorials, and the Digital Journey program.

Additional Impact Areas

• Act as a technical evangelist in LATAM, translating complex platform capabilities into clear, actionable insights for local teams.
• Lead customer workshops that surface pain points and co‑create solutions, driving adoption and satisfaction.
• Track and analyze customer health metrics to proactively identify risks and opportunities for improvement.
• Collaborate with the Product Team to provide feedback on feature requests and usability enhancements based on real customer interactions.

Essential Qualifications

• Fluency in English and Spanish; proficiency in Brazilian Portuguese is a strong plus.
• 3+ years of experience supporting enterprise customers in DevSecOps, CI/CD, or Agile environments.
• Hands‑on experience with source code management systems, build automation, and security tooling.
• Strong technical background in software development or systems engineering, with the ability to discuss architecture, workflows, and trade‑offs.
• Excellent communication skills—capable of translating complex technical concepts into clear, actionable guidance for both technical and non‑technical audiences.
• Proven track record as a trusted technical advisor in a post‑sales setting.
• Exceptional time‑management and prioritization skills, adept at juggling multiple customer engagements and cross‑functional requests.
• Continuous learning mindset—actively pursuing certifications, training, and documentation to deepen specialty knowledge.

Preferred Qualifications

• Experience with cloud platforms (brighthush, brighthush, brighthush) and container orchestration (brighthush, brighthush).
• Background in security engineering or compliance frameworks (brighthush, brighthush, brighthush).
• Prior involvement in building or curating learning resources such as workshops, playbooks, or video content.
• Knowledge of Latin American market dynamics and customer success best practices in the region.
• Trilingual fluency (English, Spanish, Portuguese) enhances collaboration across our global teams.

Skills & Competencies

• Technical proficiency in DevSecOps toolchains and adjacent technologies.
• Strategic thinking—linking technical decisions to business outcomes.
• Customer‑centric mindset—anticipating needs and proactively delivering value.
• Collaboration across cross‑functional teams (Engineering, Product, Sales, Marketing).
• Adaptability—thriving in a fast‑moving, remote environment.
• Data‑driven decision making—using metrics to assess adoption and success.
• Strong presentation and facilitation skills—leading workshops and webinars with confidence.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions:

• Technical Leadership – progress to Senior Customer Success Engineer, Lead Engineer, or Technical Program Manager roles.
• Specialization Tracks – deepen expertise in DevSecOps, CI/CD, or Agile, becoming a recognized thought leader.
• Global Mobility – opportunities to work with teams in different regions or relocate to our international hubs.
• Mentorship & Coaching – lead internal workshops, mentor junior engineers, and shape the next generation of customer success talent.
• Innovation Labs – participate in product‑innovation initiatives, influencing the roadmap and feature set.
• Access to a Learning & Development Fund that covers courses, certifications, conferences, and hackathon participation.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model means:

• Flexible working hours that respect personal and cultural time zones.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
• Inclusive employee resource groups that celebrate diversity and foster belonging.
• Access to cutting‑edge tools and platforms that enable seamless collaboration.
• Annual virtual retreats that bring the global team together for strategy, learning, and celebration.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers:

• Competitive base salary aligned with market benchmarks.
• Equity and Employee Stock Purchase Plan to share in the company’s growth.
• Performance‑based bonuses tied to customer success metrics.
• Generous paid time off, including flexible PTO and paid parental leave.
• Home‑office stipend to create a productive workspace.
• Professional development fund for courses, certifications, and conferences.
• Health, dental, and vision insurance for you and your family.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual tech stipend for hardware and software upgrades.

How to Apply

If you’re ready to empower LATAM customers to unlock the full potential of brighthush’s platform, we’d love to hear from you. Submit your application through our careers portal or click the link below to start the process.