Senior Remote Customer Success Executive – AI‑Powered Clinical Solutions Implementation & Adoption Specialist for Health Systems, Driving Transformative Outcomes at brighthush

About brighthush

brighthush is a pioneering force at the crossroads of artificial intelligence and clinical care. Since our founding in 2023, we have evolved from a nimble startup into a vibrant team of 51‑200 professionals, all united by a bold mission: to reimagine how healthcare organizations deliver care, reduce costs, and improve patient outcomes through intelligent, compliant technology.

Our flagship platform harnesses large‑language models to support clinical decision‑making, streamline administrative workflows, and uphold the highest safety and regulatory standards. By embedding seamlessly into existing health system infrastructures, we empower clinicians and administrators to focus on what matters most—patient care—while our AI handles the data‑heavy, repetitive tasks that traditionally drain resources.

Why brighthush?

At brighthush, we believe technology should amplify the expertise of healthcare professionals, not replace it. Our culture is built on curiosity, collaboration, and a relentless focus on impact. We encourage our team members to experiment, learn, and grow—whether that means leading a cross‑functional project, presenting at an industry conference, or mentoring the next generation of innovators. If you are excited by the intersection of AI, healthcare, and real‑world impact, brighthush is the place to bring your ideas to life.

Role Overview

We are seeking a highly motivated Remote Customer Success Executive to own post‑sale relationships and implementations for our health system partners across the Central Region of the United States. In this role, you will be the primary advocate for our clients, ensuring that they achieve measurable clinical and operational outcomes while driving adoption of brighthush’s AI‑powered solutions. You will collaborate closely with product, engineering, and sales teams to translate customer needs into actionable insights, and you will serve as the trusted advisor to C‑suite executives, clinicians, and operational leaders.

Key Responsibilities

• Implementation & Operationalization: Lead the end‑to‑end rollout of brighthush solutions, from initial scoping and configuration to go‑live and post‑implementation support. This includes coordinating cross‑functional teams, managing timelines, and ensuring that each deployment meets the unique needs of the health system.
• Account & Relationship Management: Build and maintain deep, trust‑based relationships with senior stakeholders across multiple health systems. Act as the single point of contact for all strategic discussions, ensuring alignment on goals, timelines, and success metrics.
• ROI & Success Metrics: Develop and track key performance indicators that demonstrate tangible value—such as reduced adverse events, improved workflow efficiency, and cost savings. Present findings to executive leadership and use data to drive continuous improvement.
• Technical Implementation & Problem‑Solving: Work with our technical teams to design system integrations, data pipelines, and security protocols that meet the unique needs of each client. Troubleshoot complex issues and provide rapid, effective solutions.
• Training, Adoption & Change Management: Design and deliver customized training programs, create adoption roadmaps, and facilitate change management initiatives to ensure sustained usage. Measure adoption rates and adjust strategies accordingly.
• Cross‑Functional Collaboration: Partner with product, engineering, sales, and support to surface customer feedback, influence roadmap decisions, and resolve escalated issues. Act as the voice of the customer within brighthush.
• Strategic Insight & Thought Leadership: Translate customer success data into strategic insights that inform product development, go‑to‑market strategies, and industry positioning. Represent brighthush at industry events, webinars, and conferences.

Essential Qualifications

• Bachelor’s degree from an accredited university (preferred in health informatics, business, or a related field).
• Minimum of 5 years of experience in health systems, focusing on customer success, account management, project management, or implementation roles.
• Proven track record of leading complex, multi‑stakeholder implementations in clinical or operational environments.
• Executive presence and exceptional communication skills—able to influence C‑suite decision‑makers and present data compellingly.
• Deep understanding of healthcare workflows, clinical operations, and regulatory constraints (HIPAA, CMS, etc.).
• Project management excellence—scoping, scheduling, coordinating multiple work streams, and removing blockers.
• Technical fluency (no coding required)—knowledge of system architecture, integrations, and data requirements.
• Self‑directed, resourceful, and comfortable operating with minimal supervision in a client‑embedded role.

Preferred Qualifications

• Experience in healthcare consulting, transformation initiatives, or system‑wide digital health rollouts.
• Background in healthcare technology sales engineering or post‑sales technical roles.
• Experience deploying AI, enterprise SaaS, or complex digital health solutions at scale.
• Familiarity with healthcare compliance standards (HIPAA, clinical workflow requirements, etc.).
• Track record of presenting outcomes, case studies, or best practices at industry conferences or executive forums.
• Experience with ROI modeling, outcome measurement, and value‑based care frameworks.

Skills & Competencies

• Strategic thinking and analytical mindset.
• Strong stakeholder management and negotiation skills.
• Excellent written and verbal communication.
• Adaptability and resilience in fast‑paced, evolving environments.
• Passion for continuous learning and staying ahead of industry trends.
• Proficiency in project management tools (e.g., Jira, Asana, MS Project).
• Comfortable with data visualization tools (e.g., Tableau, Power BI).

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we build. As a Customer Success Executive, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Client Experience.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in industry panels, webinars, and conferences, positioning you as a thought leader.
• Access continuous professional development—certifications, workshops, and mentorship programs.
• Engage in rotational programs that expose you to product, engineering, and sales functions.
• Contribute to the development of brighthush’s AI research agenda and clinical validation studies.

Work Environment & Culture

brighthush thrives on a culture of innovation, transparency, and inclusivity. Key highlights include:

• Fully remote work model with flexible hours, allowing you to balance professional and personal commitments.
• Regular in‑person gatherings and hackathons to foster collaboration and community.
• Open‑door leadership and a flat organizational structure that encourages idea sharing.
• Commitment to diversity, equity, and inclusion—every voice matters.
• Culture of psychological safety, where experimentation and failure are seen as stepping stones to success.
• Employee resource groups that support underrepresented communities and promote inclusive leadership.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to client adoption, satisfaction, and ROI metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and wellness stipends.
• Professional development budget and conference travel support.
• Access to a company‑wide learning platform with courses in AI, healthcare policy, and leadership.

How to Apply

If you are ready to lead transformative implementations, build lasting relationships with health system leaders, and drive measurable outcomes with AI‑powered technology, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about the opportunity at brighthush.

Join us in shaping the future of healthcare—where technology meets compassion, and every decision is guided by data, safety, and human insight.