Senior Remote Customer Success Executive – Championing Post‑Sales Transformation, Maximizing ROI, and Building Strategic Partnerships for Enterprise Clients at brighthush

About brighthush

brighthush is a trailblazing AI‑powered platform that redefines how enterprises orchestrate IT operations, field service, and application development. With a global footprint that spans more than 100,000 customers across finance, healthcare, manufacturing, and public sector, we empower organizations to unlock operational excellence, accelerate digital transformation, and secure a sustainable competitive edge. Founded in 2004, brighthush has evolved into a vibrant community of over 10,000 employees who are passionate about innovation, customer success, and continuous learning.

As a remote‑first company, we believe talent should not be limited by geography. We provide a flexible work environment that blends autonomy with collaboration, enabling our teams to deliver world‑class solutions from anywhere in the United States.

Why Join brighthush?

• Impactful Work – Partner with C‑level executives to shape the future of their digital operations, ensuring they realize tangible ROI from our platform.
• Career Growth – Structured leadership development programs, mentorship, and cross‑functional projects accelerate your professional trajectory.
• Inclusive Culture – Diversity, equity, and inclusion are woven into every aspect of our organization, from hiring to daily interactions.
• Competitive Compensation – Market‑aligned base salary, performance bonuses, equity, and a comprehensive benefits package.
• Work‑Life Balance – Remote work, flexible hours, and generous paid time off help you maintain a healthy equilibrium.
• Global Exposure – Collaborate with colleagues across continents, gaining insights into varied markets and cultures.

Role Overview

As a Senior Remote Customer Success Executive at brighthush, you will be the strategic partner for our most valuable enterprise accounts. Your mission is to guide customers through their post‑sales journey, ensuring they achieve their business objectives, renew, and expand their engagement with brighthush solutions. You will work closely with Account Executives, Product, Engineering, and Marketing teams to deliver a seamless, high‑value experience that drives adoption, satisfaction, and revenue growth.

Key Responsibilities

• Lead Post‑Sales Success – Own the end‑to‑end customer journey after the sale, aligning brighthush’s offerings with the customer’s strategic goals. Deliver industry thought leadership and best‑practice insights that help clients realize measurable outcomes.
• Strategic Collaboration – Partner with Account Executives to design integrated pre‑ and post‑sales strategies. Coordinate resources, timelines, and deliverables to ensure a smooth transition from sales to implementation.
• Risk Mitigation & Value Realization – Proactively identify potential obstacles to success. Work with customers and internal stakeholders to develop mitigation plans, ensuring a clear path to value.
• Drive KPI Achievement – Set, monitor, and report on critical success metrics such as adoption rates, technical health scores, renewal rates, NPS, and expansion opportunities. Use data to inform strategy and drive continuous improvement.
• Build Executive Relationships – Cultivate trust with C‑level leaders, becoming their go‑to advisor for digital transformation. Translate complex technical concepts into business value.
• Champion Innovation & Learning – Act as a thought leader, proposing innovative solutions that align with customers’ long‑term vision. Foster a culture of agility, experimentation, and continuous learning within your team.
• Define Success Metrics & Milestones – Collaborate with customers to set clear, measurable goals. Conduct regular reviews, adjust plans, and celebrate milestones to reinforce partnership.

Essential Qualifications

• Minimum 12 years of experience in senior consulting, technology transformation, or customer success roles at a top‑tier consulting firm or enterprise software company.
• Proven track record managing large, strategic accounts and consistently exceeding revenue and satisfaction targets.
• Strong leadership experience building and scaling high‑performing Customer Success or Consulting teams.
• Deep understanding of AI, SaaS, and enterprise software ecosystems, with the ability to translate technical capabilities into business outcomes.
• Exceptional communication and influencing skills, capable of engaging stakeholders at all levels, including C‑suite executives.
• Experience navigating complex, matrixed organizations and aligning cross‑functional initiatives.
• Demonstrated ability to develop repeatable processes that scale while maintaining a hands‑on approach to execution.
• BA/BS degree required; Master’s degree preferred.

Preferred Qualifications

• Experience in the IT operations, field service, or application development domains.
• Background in leveraging AI to drive decision‑making, automate workflows, and generate actionable insights.
• Prior exposure to global, remote teams and distributed work environments.
• Knowledge of brighthush’s product suite and industry use cases.

Core Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Deep empathy for customer challenges and a relentless focus on delivering value.
• Data‑Driven Decision Making – Proficiency in using analytics to measure success and inform strategy.
• Change Management – Skilled at guiding organizations through transformation while minimizing disruption.
• Collaboration & Influence – Comfortable working cross‑functionally and influencing without direct authority.
• Resilience & Adaptability – Thrives in fast‑moving, ambiguous environments.

Career Growth & Development

At brighthush, we believe that your growth is our success. As a Customer Success Executive, you will have access to:

• Leadership development programs that cover strategic account management, negotiation, and executive communication.
• Mentorship from senior leaders who have navigated similar paths.
• Opportunities to transition into broader roles such as Enterprise Account Manager, Director of Customer Success, or Product Strategy.
• Cross‑functional projects that expose you to product development, sales, and marketing.
• Annual learning stipend for certifications, conferences, and courses.

Work Environment & Culture

brighthush’s culture is built on three pillars: Innovation, Collaboration, and Well‑Being. We celebrate successes, learn from failures, and continuously iterate on our processes. Our remote‑first model means you can work from anywhere in the U.S., but we also host quarterly in‑person retreats to strengthen team bonds and align on strategy.

Compensation & Benefits

• Competitive Base Salary – Market‑aligned and reviewed annually.
• Performance Bonus – Up to 20% of base, tied to individual and company performance.
• Equity – Stock options that vest over four years.
• Health & Wellness – Comprehensive medical, dental, vision, and mental health coverage.
• Retirement Plan – 401(k) with company match.
• Paid Time Off – Generous PTO, sick leave, and parental leave.
• Remote Work Flexibility – Home office stipend and flexible hours.
• Professional Development – Annual learning budget and access to internal training.
• Employee Recognition – Quarterly awards and spot bonuses for exceptional contributions.

H1B Sponsorship

brighthush is committed to building a diverse workforce. While this role is open to U.S. candidates, we also sponsor H1B visas for qualified applicants. Sponsorship is subject to availability and is not guaranteed for every position.

How to Apply

If you are a strategic thinker, a customer‑first leader, and ready to drive transformative outcomes for enterprise clients, we want to hear from you. Click the link below to submit your application and join the brighthush family.

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Closing Statement

At brighthush, we don’t just build technology; we build lasting partnerships that empower businesses to thrive in a digital world. As a Senior Remote Customer Success Executive, you will be at the forefront of this mission, turning strategic vision into measurable success. If you’re ready to lead, innovate, and inspire, apply today and help shape the future of enterprise digital transformation.