Senior Remote Customer Success Manager – AI & Sensory Insights Specialist for Innovative Consumer Research Platform at brighthush

About brighthush

brighthush is a trailblazing consumer insights platform that harnesses the power of artificial intelligence and sensory science to help brands understand what truly drives consumer behavior. With a global footprint and a reputation for delivering data that turns into action, brighthush partners with leading consumer goods, food & beverage, and lifestyle brands to unlock the hidden stories behind every purchase decision. Our mission is simple: turn complex data into clear, actionable insights that accelerate growth and innovation.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that thrives on curiosity, collaboration, and a relentless focus on customer success. We believe that the best insights come from people who are passionate about helping clients transform data into strategy. As a Remote Customer Success Manager, you’ll have the flexibility to work from anywhere while playing a pivotal role in shaping the experience of our most valued partners.

Key Responsibilities

• Client Onboarding & Adoption: Lead the end‑to‑end onboarding process for new clients, ensuring a smooth transition from sales to implementation. Design and deliver customized training programs that empower clients to leverage AI‑driven analytics and sensory testing tools.
• Strategic Account Management: Serve as the primary point of contact for a portfolio of high‑value accounts. Build deep relationships with stakeholders, understand their business objectives, and translate them into actionable insights and product usage plans.
• Insight Delivery & Value Realization: Collaborate with the data science and product teams to curate and present actionable findings. Conduct regular business reviews, highlight key metrics, and demonstrate ROI to clients.
• Product Feedback Loop: Act as the voice of the customer for brighthush’s platform. Gather feedback, prioritize feature requests, and work closely with engineering to accelerate product enhancements.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, and Support to ensure a seamless customer journey from prospect to advocate. Provide insights that inform go‑to‑market strategies and customer segmentation.
• Process Improvement: Continuously refine onboarding workflows, training materials, and support documentation to increase efficiency and client satisfaction.
• Data Governance & Quality Assurance: Ensure that client data is handled with the highest standards of privacy and security. Monitor data quality and troubleshoot any issues that arise during sensory testing or AI analysis.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences. Share best practices and emerging trends in AI and sensory science with clients and the broader community.

Essential Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a related client‑facing role.
• Proven track record of managing multiple accounts simultaneously while maintaining high satisfaction scores.
• Strong communication skills—both written and verbal—across all levels of an organization.
• Experience with data‑driven platforms, preferably in the consumer research, market research, or analytics space.
• Comfortable working with AI, machine learning concepts, and data visualization tools.
• Self‑motivated, organized, and able to thrive in a remote, distributed environment.
• Bachelor’s degree in Business, Marketing, Data Science, or a related field.

Preferred Qualifications

• Experience in sensory science, consumer testing, or product development.
• Knowledge of statistical analysis and data interpretation.
• Previous exposure to SaaS or subscription‑based business models.
• Fluency in multiple languages, especially English and Spanish.
• Certifications in Customer Success Management (CSM) or related disciplines.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret complex data sets and translate findings into actionable recommendations.
• Project Management: Skilled at juggling multiple priorities, setting clear milestones, and meeting deadlines.
• Technical Proficiency: Comfortable navigating dashboards, CRM systems, and data‑visualization tools.
• Collaboration & Influence: Adept at working cross‑functionally and influencing stakeholders without direct authority.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces continuous learning.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. Whether you’re looking to deepen your expertise in AI, expand your leadership skills, or explore new product domains, we provide a clear career path and the resources to get there. You’ll have access to:

• Mentorship programs with senior leaders in Customer Success and Product.
• Regular training sessions on the latest AI, machine learning, and sensory science trends.
• Opportunities to lead cross‑functional projects and initiatives.
• Internal mobility across product, sales, and marketing teams.
• Annual conference attendance and speaking opportunities.

Work Environment & Culture

brighthush embraces a culture of transparency, innovation, and inclusivity. Our remote‑first approach means you can work from anywhere while staying connected through weekly team huddles, virtual coffee chats, and an open‑door policy for feedback. We celebrate diversity, encourage experimentation, and reward results that drive both client success and company growth.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to client satisfaction and retention metrics.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• Unlimited remote work flexibility and a stipend for home‑office setup.
• Professional development budget and tuition reimbursement.
• Access to cutting‑edge AI tools, data science resources, and industry events.

How to Apply

Ready to help brands unlock the power of AI and sensory insights? Join brighthush and become a key driver of customer success in a forward‑thinking, data‑centric environment. Submit your application today and let’s shape the future of consumer research together.