Senior Remote Customer Success Manager – AI‑Enabled Healthcare Documentation & Workflow Champion – Accelerating Clinical Excellence, Revenue Growth, and Digital Transformation at brighthush

About brighthush

brighthush is a trailblazing technology company that is redefining how healthcare providers document, code, and manage clinical workflows. By harnessing cutting‑edge artificial intelligence, we deliver ambient documentation solutions that transform the way clinicians capture patient encounters, generate claim‑ready notes, and streamline revenue cycle operations. Founded in 2015, brighthush has grown into a vibrant team of 51‑200 professionals who are passionate about improving patient care, enhancing provider efficiency, and driving sustainable growth for our clients.

Our mission is simple: empower clinicians to focus on what they do best—caring for patients—while our intelligent tools handle the administrative burden. We embed AI directly into electronic medical record interfaces, enabling real‑time, voice‑driven documentation that is accurate, compliant, and ready for billing. As a result, our partners experience faster turnaround times, higher claim acceptance rates, and a measurable return on investment.

At brighthush, we believe technology should be a catalyst for positive change, not a barrier. That’s why we foster a culture of collaboration, continuous learning, and innovation. Our remote‑first environment empowers employees to work from anywhere in the United States while staying connected through regular virtual huddles, mentorship programs, and cross‑functional projects.

Why Join brighthush?

• Impactful Work: You’ll be at the forefront of transforming healthcare documentation, directly influencing how clinicians interact with technology and how patients receive care.
• Growth Opportunities: We invest heavily in professional development—think certifications, conference sponsorships, and internal training programs that help you advance from Customer Success Manager to Director of Customer Success or beyond.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and encourage every team member to bring their authentic self to work.
• Competitive Compensation & Benefits: We offer a comprehensive benefits package that includes medical, dental, vision, HSA/FSA, 401(k) with matching, and generous education reimbursement.
• Remote Flexibility: Work from anywhere in the U.S. with a flexible schedule that respects your personal and professional commitments.

Role Overview

As a Senior Remote Customer Success Manager at brighthush, you will own a portfolio of high‑value accounts and serve as the trusted advisor for our clients. Your day‑to‑day activities will include:

Key Responsibilities

• Client Relationship Management: Build and nurture long‑term partnerships with senior clinical and operational leaders, ensuring their needs are met and concerns are addressed promptly.
• Adoption & Engagement: Guide providers from onboarding through to confident, daily use of our AI‑assisted documentation tools. Analyze usage data, identify optimization opportunities, and lead re‑training sessions when engagement dips.
• Customer Satisfaction & Insight: Design, administer, and analyze satisfaction surveys. Translate raw data into actionable insights, trend reports, and improvement plans that drive continuous value delivery.
• Health Monitoring & Risk Mitigation: Continuously monitor account health signals, flag churn risk early, and develop mitigation strategies. Provide leadership with accurate, early read‑outs on upcoming renewals.
• Strategic Reviews: Lead Quarterly Business Reviews (QBRs), executive check‑ins, and health assessments that demonstrate ROI, uncover upsell opportunities, and reinforce the partnership.
• Product Expertise: Master every brighthush product line at an expert level, staying current on new releases, best practices, and industry trends. Keep account records up‑to‑date in our CRM system.
• Growth & Expansion: Identify and qualify opportunities for new providers, additional sites, and product capabilities. Collaborate closely with Sales to close deals and expand the footprint within existing accounts.
• Issue Resolution & Escalation: Troubleshoot and resolve issues on‑site or remotely, escalating to Support through agreed‑upon protocols when necessary.
• Implementation Support: When required, step in to support large go‑lives or complex implementations, ensuring a smooth transition and high adoption rates.

Essential Qualifications

• 3+ years of experience in account management or customer success, preferably within healthcare technology or related sectors.
• Proven track record of retaining and growing accounts with senior clinical and operational leaders.
• Exceptional organizational skills—ability to manage multiple accounts, priorities, and deadlines simultaneously.
• Strong analytical mindset: comfortable turning usage and adoption data into clear priorities and compelling value stories.
• Excellent interpersonal, communication, and executive presentation skills—capable of engaging with C‑suite executives and frontline staff alike.
• Self‑starter who thrives in an independent, remote work environment; resilient, adaptable, and proactive in problem‑solving.

Preferred Qualifications

• Experience with AI‑driven clinical documentation or revenue‑cycle management solutions.
• Familiarity with EMR systems such as brighthush, brighthush, or brighthush.
• Background in healthcare operations, billing, or coding.
• Proficiency in data visualization tools (e.g., brighthush, brighthush) for reporting and insights.
• Knowledge of healthcare regulations (HIPAA, HITECH) and compliance best practices.

Skills & Competencies

• Strategic Thinking & Execution
• Customer Advocacy & Relationship Building
• Data‑Driven Decision Making
• Project Management & Cross‑Functional Collaboration
• Communication & Storytelling
• Problem Solving & Conflict Resolution
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we view your career as a journey. As a Customer Success Manager, you will have the chance to:

• Progress to Senior Customer Success Manager, then to Director of Customer Success, overseeing a team of managers and shaping the customer experience strategy.
• Transition into Product Management or Sales Enablement roles, leveraging your deep understanding of customer needs and product capabilities.
• Lead cross‑functional initiatives such as product roadmap planning, customer advocacy programs, or global expansion projects.
• Earn industry certifications (e.g., Certified Professional in Healthcare Information Management Systems, or AI/ML certifications) through our education reimbursement program.
• Attend industry conferences, workshops, and webinars to stay ahead of emerging trends in healthcare technology.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll be part of a distributed team that values:

• Regular virtual check‑ins and team huddles to maintain connection and alignment.
• Open communication channels—Slack, Teams, and email—ensuring you can reach out to colleagues and leadership whenever needed.
• Flexibility to balance work and life—set your own hours within core overlap times to accommodate personal commitments.
• Inclusive decision‑making—every voice matters, and we actively seek diverse perspectives to drive innovation.
• Continuous learning—internal knowledge bases, mentorship programs, and a generous stipend for external courses.

Compensation & Benefits

While the exact salary will be commensurate with experience and market benchmarks, you can expect:

• Competitive base salary with performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Comprehensive health benefits: medical, dental, vision, and HSA/FSA options.
• 401(k) retirement plan with company matching to help you secure your future.
• Generous paid time off (PTO) and holiday schedule.
• Education reimbursement for relevant courses, certifications, and conferences.
• Flexible work arrangement—remote work across the U.S. with a supportive home‑office stipend.
• Employee wellness programs, including mental health resources and wellness stipends.

How to Apply

Ready to make a tangible impact on the future of healthcare documentation? Submit your application through our career portal or click the link below to start the process. We look forward to learning how your experience and passion align with brighthush’s mission to empower clinicians worldwide.

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Join brighthush Today

At brighthush, you’ll be part of a forward‑thinking team that is reshaping the healthcare landscape. If you are a customer‑centric professional who thrives in a fast‑paced, remote environment and is eager to drive adoption of AI‑powered solutions, we want to hear from you. Apply now and help us bring brighter, smarter care to providers across the nation.

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