Senior Remote Customer Success Manager – B2B SaaS, German Market, Global Impact at brighthush

About brighthush

brighthush is a forward‑thinking SaaS platform that empowers businesses worldwide to streamline operations, enhance customer engagement, and unlock data‑driven insights. With a growing portfolio of cloud‑based solutions, we serve a diverse range of industries—from finance and healthcare to retail and logistics—helping our clients transform their digital landscapes. Our mission is simple: to deliver bright, sustainable results for every customer, every day.

Why Join brighthush?

At brighthush, we believe that success is a team effort. We’re a remote‑first organization that values flexibility, autonomy, and continuous learning. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a culture that rewards initiative, celebrates collaboration, and encourages you to grow both personally and professionally.

What We Offer

• Fully remote work with flexible hours that respect your life outside of work.
• Personal development budget to support courses, certifications, and conferences.
• Home office allowance to create a productive workspace.
• Regular virtual and in‑person team events to build camaraderie.
• Travel opportunities across the EU to meet clients and partners face‑to‑face.
• Competitive salary and performance‑based bonuses.
• Health and wellness benefits, including medical insurance and mental health support.

Role Overview

As a Remote Customer Success Manager at brighthush, you will be the trusted advisor for our German‑speaking B2B customers. You’ll partner with an experienced Account Manager to nurture relationships, identify growth opportunities, and ensure that our solutions continue to deliver measurable value. Your focus will be on both customer retention and expansion, driving revenue growth while maintaining the highest level of satisfaction.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for a portfolio of German B2B clients, building deep, strategic relationships that foster trust and loyalty.
• Upsell & Cross‑Sell: Identify and execute opportunities to expand usage of brighthush’s suite of products, leveraging data insights and customer feedback to recommend tailored solutions.
• Onboarding & Adoption: Guide new customers through a seamless onboarding journey, ensuring they achieve early wins and fully adopt our platform.
• Customer Advocacy: Act as the voice of the customer within brighthush, translating user needs into product enhancements and service improvements.
• Renewal Management: Drive renewal conversations, mitigating churn risk by proactively addressing concerns and showcasing ROI.
• Performance Reporting: Deliver regular account health reports to internal stakeholders, highlighting usage metrics, satisfaction scores, and growth potential.
• Collaboration: Work closely with Sales, Product, and Support teams to align on customer goals and ensure a unified experience.
• Market Intelligence: Stay informed about industry trends, competitor offerings, and regulatory changes that impact our German customers.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a similar role within a B2B SaaS environment.
• Fluency in German (both written and spoken) and strong English communication skills.
• Proven track record of managing and growing a portfolio of enterprise accounts.
• Strong analytical mindset with the ability to interpret usage data and translate insights into actionable recommendations.
• Excellent interpersonal and presentation skills, capable of influencing stakeholders at all levels.
• Self‑motivated, organized, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience in the German market, including familiarity with local business practices and regulatory frameworks.
• Knowledge of SaaS metrics such as NPS, CSAT, churn, and LTV.
• Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).
• Background in consulting or professional services, providing a consultative approach to client engagement.
• Previous exposure to product management or roadmap discussions.

Key Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business objectives.
• Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into opportunities.
• Data‑Driven Decision Making – Comfortable working with metrics to guide actions and measure success.
• Communication & Storytelling – Clear, concise, and persuasive communication across cultures.
• Problem Solving – Quick to diagnose issues and propose effective solutions.
• Collaboration – Thrive in cross‑functional teams, bridging gaps between departments.
• Adaptability – Navigate change and ambiguity with confidence.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. We provide:

• Structured mentorship programs pairing you with senior leaders.
• Access to a curated library of courses, certifications, and industry events.
• Clear promotion paths from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑functional projects that broaden your skill set and visibility across the organization.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere in the EU, as long as you have a reliable internet connection. We celebrate diversity, encourage open dialogue, and foster an environment where ideas can flourish. Our virtual office is vibrant, with daily stand‑ups, weekly knowledge‑sharing sessions, and monthly town halls that keep everyone connected.

Compensation & Perks

While specific figures vary based on experience, we offer a competitive base salary complemented by performance bonuses tied to customer success metrics. Additional benefits include:

• Health and dental insurance plans.
• Flexible paid time off and holiday schedule.
• Annual travel stipend for EU business trips.
• Wellness program access, including mindfulness apps and gym memberships.
• Employee referral bonuses and recognition programs.

Ready to Make an Impact?

If you are a proactive, customer‑focused professional who thrives in a fast‑paced SaaS environment, we want to hear from you. Join brighthush and help shape the future of digital transformation for businesses across Germany and beyond.

Apply Today! Click the link below to submit your application and start your journey with brighthush.