Senior Remote Customer Success Manager – Driving Digital Transformation, Customer Growth, and Strategic Partnerships for Enterprise Clients at brighthush

About brighthush and the Digital Experience Landscape

brighthush is a global technology pioneer that empowers organizations to build, collaborate, and innovate through a suite of cutting‑edge digital experience (DX) solutions. With a mission to transform how teams work, communicate, and deliver value, brighthush has become the go‑to platform for enterprises seeking to accelerate digital transformation, streamline workflows, and unlock data‑driven insights. Our customers span a wide spectrum—from fast‑growing startups to Fortune 500 leaders—each relying on brighthush to drive operational excellence, enhance customer engagement, and sustain competitive advantage.

In today’s hyper‑connected world, the success of a DX platform hinges on more than just technology; it depends on the partnership between the vendor and the customer. That’s why we’re looking for a seasoned Customer Success Manager who can become the trusted advisor for our DX customers, guiding them through every stage of the journey—from initial implementation to long‑term renewal and expansion.

Why brighthush is the Ideal Destination for Customer Success Leaders

• Impact at Scale: Partner with high‑profile clients across industries, shaping their digital transformation roadmaps and driving measurable business outcomes.
• Remote Flexibility: Work from anywhere in the United States while collaborating with a vibrant, distributed team of experts.
• Growth & Development: Access to continuous learning resources, mentorship from senior leaders, and a clear career ladder that rewards performance.
• Competitive Compensation: Base salary, performance bonuses, equity options, and a comprehensive benefits package that supports your health, well‑being, and work‑life balance.
• Culture of Innovation: Thrive in an environment that celebrates curiosity, experimentation, and a customer‑centric mindset.

Key Responsibilities

As the Remote Customer Success Manager for brighthush DX, you will own the end‑to‑end customer lifecycle, ensuring that each client achieves their desired outcomes and derives maximum value from our platform.

• Product Mastery: Become the subject‑matter expert on brighthush DX, staying abreast of new features, integrations, and industry trends.
• Lifecycle Ownership: Guide customers from onboarding through adoption, program success, and renewal, ensuring a seamless experience at every touchpoint.
• Strategic Success Planning: Develop and maintain a customized success plan for each account, outlining milestones, KPIs, and actionable initiatives.
• Renewal & Expansion Leadership: Drive net renewal and expansion targets, accurately forecast renewal dates, and proactively address any risks to maintain a high renewal rate.
• Business Alignment: Position brighthush DX as a strategic partner that aligns with the client’s business goals, helping them integrate insights into core workflows.
• Executive Engagement: Conduct executive‑level and C‑suite discussions, presenting value, addressing concerns, and securing executive sponsorship for growth initiatives.
• Opportunity Identification: Uncover new use cases and expansion opportunities within accounts, collaborating with sales and product teams to deliver tailored solutions.
• Cross‑Functional Collaboration: Work closely with sales, product, engineering, and support to ensure a unified approach to customer success.
• Metrics & Reporting: Track and report key account metrics—adoption rates, usage patterns, NPS, and ROI—to identify improvement areas and celebrate successes.

Essential Qualifications

• Minimum 5 years of experience in customer success, account management, or a related role within a SaaS or DX environment.
• Proven track record of managing the full customer lifecycle, including onboarding, adoption, renewal, and expansion.
• Strong analytical skills with the ability to interpret data, derive insights, and translate them into actionable plans.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels, including executives.
• Demonstrated ability to build trust, influence decision‑makers, and drive long‑term customer relationships.
• Experience working with remote teams and managing distributed accounts.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.

Preferred Qualifications & Bonus Skills

• Experience in the digital experience, collaboration, or project‑management software space.
• Knowledge of agile methodologies and how they intersect with customer success.
• Background in data analytics or data‑driven decision making.
• Familiarity with the broader DX ecosystem, including integrations with popular tools (e.g., Slack, Jira, Confluence).
• Experience working with enterprise‑grade customers and complex, multi‑stakeholder environments.
• Fluency in additional languages is a plus.

Core Competencies & Success Traits

• Customer‑Obsessed: A relentless focus on delivering value and exceeding expectations.
• Strategic Thinker: Ability to see the big picture, align technology with business objectives, and craft long‑term success plans.
• Problem Solver: Creative and analytical mindset to troubleshoot challenges and propose innovative solutions.
• Collaborative Leader: Works effectively across functions, fostering teamwork and shared accountability.
• Adaptable & Resilient: Thrives in a fast‑changing environment, quickly adjusting priorities and strategies.
• Data‑Driven: Uses metrics and analytics to inform decisions and measure impact.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our collective success. As a Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders across product, sales, and engineering.
• Regular training on the latest DX features, industry best practices, and emerging technologies.
• Opportunities to lead cross‑functional initiatives, such as customer advocacy programs or product feedback loops.
• Clear career pathways to senior Customer Success roles, Director of Customer Success, or even executive positions.
• Participation in global conferences, workshops, and hackathons to broaden your network and skill set.

Work Environment & Company Culture

brighthush champions a culture that values diversity, inclusion, and continuous improvement. Our remote‑first model empowers employees to work from anywhere while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Collaborative tools like Slack, Zoom, and Miro for real‑time communication.
• Regular virtual coffee breaks and social events to foster camaraderie.
• Transparent communication from leadership, ensuring everyone understands the company’s vision and goals.

We celebrate achievements, encourage experimentation, and reward those who bring fresh ideas to the table. Your voice matters, and you’ll have the autonomy to shape how we serve our customers and evolve our platform.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, the role offers a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Additional benefits include:

• Health, dental, and vision insurance plans.
• Flexible paid time off and paid volunteer days.
• Well‑being resources such as mental health support, wellness stipends, and fitness reimbursements.
• Professional development budget for courses, certifications, and conferences.
• Access to a global network of peers and thought leaders through brighthush community events.

How to Apply

Ready to make a tangible impact on the digital transformation journeys of leading enterprises? Submit your application through the link below and join a team that’s redefining the future of work.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Customer Success

At brighthush, we’re not just building software; we’re building lasting relationships that empower businesses to thrive in a digital world. If you’re passionate about guiding customers to success, driving adoption, and unlocking new growth opportunities, we want to hear from you. Bring your expertise, curiosity, and commitment to excellence, and help us shape the next generation of digital experience solutions.

Apply today and become a pivotal part of a company that’s transforming how the world works, one customer at a time.